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September 2023 by Bobby A.
Bought a new house in Az and needed a car carrier to haul my show truck. U-Haul did not have anything that would be able to carry my mid sized truck and I couldn't find an enclosed either.That's when the relationship started with Penske Truck rental on Production Ave in Miramar California.My wife and I got into an unexpected bind that could have sent us back thousands of dollars.After loading up the 22' Penske truck in San Diego and my wife was pulling a trailer with her vehicle we arrived In Arizona to get our keys from the builder only to find that the house wasn't ready. I was absolutely fuming as we had nowhere to go for the 4 days it would take and all our belongings roasting away in that box truck in 110 degree weather. Ended up getting a hotel room paid by the builder. That was ok, but the other issue was extending our one way truck rental. You can imagine how expensive it already was to rent the 22' plus car carrier now I had to contend with how much will this set me back. I called Penske and explained our situation and how we were stuck in a hotel cause our house wasn't ready . To my total disbelief Seth and Julian saved the day and waved all fees for the extension. No one will ever know just how much gratitude we have towards these two gentlemen and the company as a whole.In today's crazy world we live in it is absolutely awesome to see a truck rental company who's employees are compassionate and went out of their way for a customer. I've stayed in 5 star hotels and haven't got this kind of service so THANK YOU!Like I stated earlier, you have a customer for life.Thank you to Seth and Julian from the bottom of our hearts. Check out the picsRobert and Grace Arosemena
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September 2023 by Juan Martinez
Place I work rent truck penske good service, company rent 26 foot work very nice person help setup all pepper work friendly very nice .thank you be there when we need truck
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June 2023 by Mike
Rented a 16 foot truck online. Everything went smoothly. Highly recommend.
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March 2023 by Michelle S-K
Super cheap compared to Uhaul and they offer a military discount unlike Uhaul! Staff was great!! Definitely recommending Penske from now on
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September 2022 by Jeremy G.
Service department is terrible. They never have the truck maintenance done in the time they tell me.
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July 2022 by Harry Goings
Staff members always manage to acquire truck rentals in the time needed.Always professional.Thanks
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June 2022 by damine davis
It’s a convenient location however the slowness takes away from the convenience, could be more welcoming but cool place.
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May 2022 by Yilkal Assefa
I have to say i’m very satisfied with the help and assistance I got from this branch. Fernando (the manager) and his team were all very kind and helpful. I bought a used truck from Penske that I picked up from their branch in Ocala Florida. Not much was offered for me there when I asked to fix some problems I found on the truck up on picking up. I Let customer service know and they referred me to this branch because it was close to my residence. Man, did I come to the right place?! Fernando and his team were very understanding and made sure every problem that I found on the truck was taken care of. I left the shop feeling good about the purchase that I made. Thank you guys for your kind accommodation and I highly recommend this branch for all your Penske needs.
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May 2022 by Danette Rillo
Penske - Production AveHORRIBLE!I reserved a high-top cargo van online to be picked up at Home Depot on Westview Pkway. Unfortunately, when the HD employee checked the mileage, she locked the keys in the truck. Honest mistake, stuff happens. She called Penske and let them know what happened. I asked if I could just go there and get a van from them. She/I was told no and that it would take an hour for someone to come unlock the door. They are 5.1 miles away. One hour passed and still no one has unlocked the door. Another HD employee called Penske again and was told it would be another 30 mins. Again I asked if I could just pick one up from there. This time I was told yes.I get there and spoke with Scott Cummings, Management Trainee. He said they didn't have any high-top vans, just a regular cargo van. I was fine with that and accepted. For the trouble, he lowered my rate from $30 a day to $15. Before we leave, we noticed the "Right Door is Ajar" light was on. We checked all doors and everything was closed. I go in the office and let Scott know. He also checks the doors and sees that everything is closed. Then he noticed that the sliding door isn't flush with the side and pushes on it. I tell him that the light went off when he did that. He said a sensor must not be reading it and said "just make sure the doors are locked when you're driving". Eventually, we drive away and not even 5 mins later, the "low oil pressure" light goes on. I call Scott and let him know. He tells me "it was just serviced, so they probably just didn't reset it". Again I said ok and told him I wanted to make sure he knew. By the time we get to our destination, 3.1 miles away, there was a strong smell and the truck was not running smoothly. We were picking up party supplies (chairs, tables, canopies) and as they were being loaded, I see the van is leaking a lot of oil. I called Scott again and told him what was happening and that I was coming back to get another vehicle. Again it was not running smoothly. We get there and this time we were given a 12x12 truck that was just returned. The van was already loaded, but because of liability reasons Penske employees were unable to help us transfer the items to the 12x12. Fortunately, my husband and son were with me because there was no way I could move three 10x20 canopies, 15 tables and 75 chairs! What should have taken maybe an hour in total ended up being an almost 4 hour ordeal!I can't give them ZERO stars, so the one star that I HAVE to give them is for lowering my daily rate again down to $5 a day. But still, HORRIBLE SERVICE.
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May 2022 by D R.
Potential customers, please read my review towards the end of this post Regarding review posted 5/23/22 No way to DM Irene Rental Agreement #84279300
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February 2022 by Phillip Lozano
From all the Penske I deal with this is the best one they always have fuel and DEF and when they run out of DEF they have the gallons for you and when I need some work on my truck or trailer they jump on it right away.?
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September 2021 by Jo P. Parker
I decided to rent a truck to move from San Diego to Modesto, CA. Dejanay displayed spectacular customer service by kindly helping with choosing the right truck for the best price. She also called and followed up with me a week prior to my reservation. The only complaint I have is that I arrived at 8:45 am for a 9 am reservation, and I received the truck at 9:44 am. I had movers scheduled to meet me at my home at 9:30. So, I came out of pocket for the 1/2 hour the movers waited. Other than that, everything else was perfectly fine.
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September 2021 by Aftermarket Products
Rented a truck for moving our business in December, had a contract with stated price and when I checked my credit card bill was overcharged a 1KCalled numerous times and was told would call me back, of course never even had the courtesy to return my call. Called over and over left on hold completely avoiding me.Stay away and save your time and money, never again. This place sucks big time bunch of crooks and no one cares
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August 2021 by Colleen Fay
Absolutely loved my experience working with Blake. He is very professional knowledgeable and extremely polite. I will be using them again to get a truck for my move.
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May 2021 by Billy Martain
It's a small place. Two fuel pumps. Can get tight maneuvering around inside...
