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November 2023 by Sheryl D.
The store looked disheveled and not a lot of merchandise in stock (at least for what I needed). The associate apologized for not having what I needed and did call another store to locate the correct size, but the store was pretty far away. I do appreciate his efforts!
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November 2023 by Sian Puente
Older style store that could use a good renovation like newly renovated Petcos. Overall an OK store to go to & my second faborite next to the one on Sports Arena.The staffing is friendly & definitely tries their hardest to make sure you get the right items for your pet.Sometimes the specific product I wany is out of stock for awhile but I can't particularly blame them for it. I can understand how difficult the supply chain can be. However they usually have a decent temporary replacement I can use. (I have 2 rats & 1 cat who feeds specificallu on the Whole Hearted urinary support cat food.)
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October 2023 by Hayley Khalifah
The manager was able to get my dog in right away for a bath. My 95 lb Doberman usually has anxiety without me but did amazing with the care of this grooming team here. I highly recommend and will be a repeat customer. Thank you soo much ?????
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October 2023 by Emiliano Medina
Petco has consistently demonstrated exceptional service, making it a top choice for pet owners. The staff is notably friendly and always willing to assist, creating a welcoming and helpful atmosphere. The team is knowledgeable about the products and services they offer, providing valuable recommendations based on your pet’s specific needs. This level of expertise ensures that you can make informed decisions about your purchases. Moreover, the store is well-organized and stocked with a wide array of pet supplies, catering to various pets and their requirements. All in all, Petco stands out for its excellent service and the genuine care the staff shows towards pets and their owners.
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October 2023 by Cameron D
Another great location! Good stocking and well kept animals and fish. Usually has what you need! And they sell single crickets so unlike the lemon grove location you aren’t forced to buy a minimum of 40! I’ll keep coming back to clairemont !
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October 2023 by A.D. Hanford
Today, I went to PETCO to get my Beta Angel, a filter, a water conditioner, and a thermostat. While there, I met Francisco, who was a new employee who was really knowledgeable and personable about all things, Beta! He was able to advise me on alternatives on filters for my fish tank since the filter I needed was not available. This was the best experience and chat I have ever had about Betas ever!
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October 2023 by Priscilla Cristina
Been coming to this petco since I moved to Claremont, everyone that works here has been polite and helpful. I used to work for petco so I know their customer service standards are high. I have vital care and the petco credit card so I do exclusively buy my pet supplies at petco.Today I had to deal with some guy named Tyler at the register who had a lot of attitude, he was slamming the scanner and pressing all the buttons aggressively and was acting extremely condescending towards me. He also put $30 as a tip for the groomer when I said $3. That's a big difference like if you don't think you heard me correctly then ask or double check when I asked to return the money his attitude got worse and he very condescendingly said I'd get my $27 dollars back. By the way I have vital care and get free nail trim and teeth brushing for my dog multiple times a month it's a service that takes less than 10 minutes. groomers are awesome by the way !Back to my interaction with Tyler. I asked him if he was having a bad day to which he rudely responded "no, why? are you a mind reader?" i said "seems like you are" he said "well do you know me " and I said "no but I used to work at petco and I didn't treat customers this way" to what he responded "what way" and I said "attitude, you have a lot of attitude" I grabbed my cart said "have a good day" and headed out the store.Tyler if you're reading this, I don't know you and you don't know me so just because you're miserable doesn't mean you can take it out on the people who shop at the store you work at.
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October 2023 by Judie mentzer
Excellent job Dylon! Saved my product till end work day. In a hurry and he was there to give great service!
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July 2023 by Kiersten Busse
My dogs both ended up getting really bad skin infections after being groomed here. My Bernese lost whole chunks of hair all over her body. The employees were nice (to me at least) but I won’t be back because it took over a month of medication and treatment to get them to stop losing hair.
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July 2023 by Nani Augusto
Patient service and very kind. Groomed her beyond my satisfaction
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June 2023 by Michael Tworek
Love Petco! Great store and great selection (buy all my shampoos and wipes here)! Appreciate their commitment to the Health & Wellness of my little floof ball
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June 2023 by John Arnold
My puppy Oreos 1yr shots. The team was great. patients with my disability was awesome
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May 2023 by James Landers
Great store. Seemed clean and the workers were friendly and knowledgeable, we went on a Sunday an was verrrry quiet.
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February 2023 by Killian Hough
The store associate assisted me with the purchase of the only rain jacket of its type and in finding a toy on sale. My dog is very happy with her new items too.
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February 2023 by Oline Case
I love petco but this store usually only has one cashier when there are 3 cash registers. The Just Food for Dogs rep wont be a cashier so they need to hire more ppl, especially on the wkends.
