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March 2024 by Chaniece P.
Terrible experience. Super rude employees, long wait times and my dog is never fully dry. Would especially not recommend the groomer Brittany.
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March 2024 by kira l.
This Petco was great! I went with my boyfriend to buy a betta fish (we left with two and all the supplies needed) and Q was very helpful with answering all our questions and giving us lots of insight! Thank you Q!!!
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February 2024 by Art S.
As a new pet owner, I went to Petco for some dog food and during check-out, I was encouraged by the cashier to sign up for the Vital Rewards program for $5 per month. I was told I would get excellent discounts and reward points. I later realized that I was committed for one year and it has costed me $21.54 each month. I thought I had cancelled the subscription and they've renewed it again for another year. So I've spent over $300 for absolutely nothing in return. The store has misrepresented this program to get new pet owners to quickly "embrace" a scam program, and they automatically renew this program on an annual basis. I am sure they have scammed many other folks with this misrepresentation.
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February 2024 by Cristina A.
I'm always looking forward going to this Petco Location and chat with Kelli. She is always smiling happy... super VIBE and even remember the customer's name!!! Also, Kelli is very knowledgeable and looking forward sharing the best information.... do's and don'ts .. What an amazing asset to Petco and how lucky we are to have Kelli there!!! Take this chance to give 5 stars to Sissi at the grooming! We always take our 2 little ones knowing that they are going to be treated with love and care! Thank you both for making this location the happiest and best Petco! Cristina and Mario
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January 2024 by jen sutherland
The store manager at the pacific beach location does not follow your return policy which is completely illegal. I spent an hour and half there talking with customer service on the phone where they instructed the assistant manager Justine she had to accept my return per petcos return policy. It was absolutely ridiculous and completely illegal.
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January 2024 by Chris Weil
I highly recommend Petco in Pacific Beach for their outstanding service, especially due to Mercedes and the team. Each visit is a wonderful experience for my puppy, who shows excitement the moment we arrive. The welcoming and friendly staff always ensures our comfort, starting with a caring check-in for my puppy before grooming.Mercedes stands out with her friendly demeanor and expertise in handling pets. Her ability to connect with animals is evident and makes a significant difference in the grooming experience. The entire team at this location shows genuine care for pets, prioritizing their comfort and well-being.This Petco is more than just a grooming service; it's a place where pets are treated with love and attention. I appreciate their consistent high-quality customer service and the positive environment they maintain for both pets and owners. A big thank you to Mercedes and the team for their dedication and excellent service.#PetcoPacificBeach #TopnotchService #HappyPet
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January 2024 by Binh Bui
My dog loves this place and will sniff and walk around the whole place for 20 minutes.
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December 2023 by SASQUATCH TORTOISE
I've only been in here once and it took forever and a day to get my online order. And it looked more like a warehouse inside. Very cluttered by main entrance. I have never seen a petco like this..
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December 2023 by Scott Johnston
Great service!
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October 2023 by Tiffany D.
Justine always saves the day and Kelly too. Thank you guys . Justine's worked there several years and always helps when I'm frustrated. Kelly too! Much love!
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September 2023 by Dani J.
Kelli at store 2152 is hands down THE BEST employee!!! She always has the best attitude when I am in there, which is multiple times a week... even on a busy day she took the time to call and sit on the phone with Vital Care to merge my accounts for me!!! I was avoiding doing this myself bc I had always sat on hold, and could never justify the time spent, but Kelli offered to help me out, and did so with no qualms and a smile on her face!! I highly recommend this location and if you see Kelli, she's your go to girl for anything you need!!
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September 2023 by michael santarlas
I’m being deployed and needed a small bag of dog food and came in at 7:57. Two mins before closing. The employees at this location showed me the right food for my dog and a sale on some Halloween toys for her on her travel in a carrier. I couldn’t have been happier that they allowed me in 2 mins before closing, helped me find the food and helped w some toy selections. Goo PB closing staff on 9/20/23 !! And thanks
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September 2023 by Connor Clarke
i wish they treated their animals better. also there is a very small selection of items for every animal other than dogs. most of the store is for dogs.
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August 2023 by Leo C.
My dogs and I absolutely love this place. It has such a huge selection of dog supplies. They always have what I need. I find myself coming by here even though there is a closer location to my house. The staff here is very friendly and quick to give your puppies some attention. They also are willing to always help you find what you need. I do a lot of online pick up here because it is quick and available in a short amount of time. We love coming here for our supplies of dog treats because they have almost everything that you are looking for. It looks like their inventory is bigger than the others around the area because I can always find my bag of dog food here that is not available at the other locations close to here.
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August 2023 by Phil Anthropy
Brian was seriously enthusiastic about showing me the leopard geckos and explaining how to take care of them. Showed me a tank that came pre made ready to go. Definitely some great customer service.