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November 2023 by David Nelson
Pods is such a poorly run organization. I scheduled a cross country move which originated in a Pods self-loading facility. I scheduled myself a week to load the Pod and was explicitly told I could come and go all week long to load the container. On the very first day of loading, Pods canceled my order without warning. They said I did not arrive in time and that I was misinformed by their own sales agent in the fact that I must show up by 2 PM on day 1. In order to reschedule the EXACT same order, they gouged me for an additional 800 dollars, even though the Pod was already there and allocated for my delivery. I filed a dispute with Pods and it was rejected. I was told that it wasn't even considered for a discount. Do not make the same mistake I did. Take your business elsewhere.
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November 2023 by Christian L.
Military and federal employees beware!I am an Army veteran who was recently employed by the Defense Health Agency as a physician assistant, so I had to move from New York to Hawaii. I have used U-Haul moving containers in the past and had a great experience, but decided to consider PODS for this voyage as it was bit more affordable. Before committing to signing the contract, my girlfriend who made the arrangements, explained to the PODS representative that we were going to spend a couple of months in San Diego prior to flying to Hawaii. She made it clear that we would require access to our container in San Diego, and asked what was the most affordable course of action. The PODS representative responded that they could send the container from New York to Hawaii for a little over $7000, with storage in San Diego with a monthly fee of $500 until we decided to fly out to our final destination. The representative went on to say that we only needed to call them 48 hours in advance to have access the container in San Diego. This was the deciding factor to choose PODS over its competitors as it covered all of our needs for an acceptable price, so we agreed to sign a contract stating that our possessions would be moved from New York to Honolulu as the final destination. Four weeks ago, I requested the container to be transported to Hawaii and the new PODS representative told me that I would have to pay an additional $4000 if I wanted my belonging to be transported to the final destination of Honolulu. I explained the situation and the representative stated that the system made a mistake and changed the contract every time I requested access to it. He went on to say that he would open a pricing dispute, and that somebody from their staff would contact me within the next couple of days to resolve the issue. Five days later a miss Jaerren Harvey identifying herself as the PODS customer advocacy specialist sent an email stating that she tried to contacting us with no luck, and that the case was closed until we contacted her to re-open it. Since then, I have called her direct line (which she never answers) and have left multiple voicemails and emails over the course of 3 weeks but she has yet to respond by any media. Every time I call her and leave her a voicemail I also try my luck with PODS customer service only to have to explain the situation again and for them to tell me there is nothing they can do so keep trying to reach Miss Harvey. The last PODS representative I spoke with told me that they assigned another person to the case, and to wait for that person to reach out. It has been a week and I have yet to receive a call from anybody, but sure enough it is time to pay the $500 monthly fee. All I want is for PODS honor the original contract and for them to stop holding my belongings for ransom (especially after I have paid PODS somewhere in the vicinity of $8000 already). I have been in Hawaii for 3 weeks living out of my suitcase, and I am about to start my new job in a couple of weeks. I'm going to have to buy new uniforms and equipment to start working, as I doubt the container will make it in time even if I decided to pay their ridiculous extra fee. Needless to say, I will not be using PODS again.
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October 2023 by Kathryn Davis
Wonderful experience as always! This was our second time moving across the country using PODS. They make the process extremely easy and stress free. The staff from sales to drivers are professional and accommodating. The flexibility to be able to both transport and store is exactly what we needed. Can't say enough good things.
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October 2023 by Jaxon K.
Absolute disgrace of a company. Pod has left my container on the street for a week now and has failed to help me reschedule after 10+ phone calls and emails. DO NOT use PODS ever. Seriously the worst company I have ever encountered.
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September 2023 by Brett Lindstrom
PODS is a poorly run organization. My appointment was cancelled less than 24 hours before the delivery, when I had made the appointment weeks ago. A voicemail was left and I returned the call less than two minutes after the initial call. The manager informed me that the decision by PODS was made to cancel the appointment because they thought there was only street parking. Had they spoken with me or come to the location, they would have seen a paved pad to the south our house on our property with access. Now I am left without an option for storage tomorrow. I will just have to contact Big Box.
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August 2023 by Brett L.
Poorly run organization. I do not recommend PODs to anyone. My order was cancelled less than 24 hours before my scheduled pod delivery. I was out of luck for the day I had planned to pack. A voice mail was left and I immediately called back and was told that the order was cancelled, without even consulting with me. I could have explained there was a cement pad on the property with Alley access. But they were not interested in hearing this from me. Very poor customer service.
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August 2023 by Benjamin Gilmore
I cannot say how grateful I am that PODs is available. The accessibility online, the friendly phone reps, and the knowledgable and friendly drivers made it a great experience! Being able to do a long-distance move with PODs made the biggest difference! The ability to select my pick-up and delivery dates of my belongings and to be able to count on that was priceless! I would use PODs again for sure!
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August 2023 by Craig Spingola
Hello everyone, my wife and I are asking for you to send out a warning to your friends. If your planning to move we do not recommend “Pods”. This company has poor customer service. When you place a call, you’ll be waiting for hours for them to return the call. Their sales personnel will lie to you , we were told that they could deliver our Pods to anywhere we lived in Tennessee and that is not true. They have limited service areas that they will deliver, you’re on your own. They will not deliver what is promised, and they will not offer refunds.  I’ve read from others that they will hold your pod storage unit and will delay delivery dates to increase storage prices. They won’t follow their own contract.  I tried to file a complaint with the Better Business Bureau. I found out the hard way, they’re not even registered with them. 
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August 2023 by Barbara Palmer
We had an excellent experience with PODS. We used them to pick up, store and move items from LA to San Diego. It was not a straight timeline, so having the ability to pack and store until we were ready for delivery was key. It was easy and convenient and pricing was competitive.
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August 2023 by Starkerr
My initial review was pocket pressed - I have some words about the PODS customer service but the staff at the San Diego facility were fantastic. Promptly sorted my issue of needing a second pod when I turned up with too much for one.
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August 2023 by Craig S.
Hello everyone, my wife and I are asking for you to send out a warning to your friends. If your planning to move we do not recommend "Pods". This company has poor customer service. When you place a call, you'll be waiting for hours for them to return the call. Their sales personnel will lie to you , we were told that they could deliver our Pods to anywhere we lived in Tennessee and that is not true. They have limited service areas that they will deliver, you're on your own. They will not deliver what is promised, and they will not offer refunds. I've read from others that they will hold your pod storage unit and will delay delivery dates to increase storage prices. They won't follow their own contract. I tried to file a complaint with the Better Business Bureau. I found out the hard way, they're not even registered with them.
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August 2023 by Douglas J.
Pod delivery was great, but don't use any other outside services. Terrible customer service. I had an issue with Pod Storage Boxes delivery. I didn't receive my boxes, and it was very difficult to get in contact with customer service to get resolved. Once I did get in contact they told me it wasn't there issue once packages had been shipped via Fed-x. I tried to get the issue resolved with Fed-x and they told me the address was incorrect and could not help me. I contacted Pod boxes again to no avail and finally canceled the order and filed a claim with my credit card company.
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May 2023 by Mike Townsend
Watch your contracts and PRICING - discounts are applied to "increased" prices per container. I order (3) 16' PODS to deliver from California to Florida. 1st POD - not discounted : $4888 (transport fee) / 2nd POD - $5137 (transport fee) - $513 discount : $4623 total ($265 total discount from 1st POD) / 3rd POD - $5835 (transport fee) - $875 discount : $4960 total cost ($88 MORE than 1st POD / $337 more than 2nd POD). These are SHIPPING from the same location and DELIVERY to the same location.
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May 2023 by Michelle P.
Edit: zero stars for the broader company for all the reasons outlined below. Five stars for local branch. Once I was able to find a local number they were able to move a few things around and get my pod delivered before my movers arrived. They were very flexible, accommodating, and easy to communicate with. It's unfortunate that pods as a larger company gate keeps the local companies information because the local company was great the larger corporation is trash.Well I wish I read the reviews here before booking. Issue 1: I booked my POD to be delivered on a Friday and picked up Monday. I was called Thursday afternoon and told that I couldn't leave the POD on the street overnight. Because of this they were going to drop off Saturday and pick up Saturday. My movers were scheduled for Sunday so I had to switch days at the last moment. Thankfully my movers were excellent and made it work. My issue is that my neighbor also had a pod delivered on Saturday and he kept his for DAYS. WTF???? I jumped through hoops to switch days and clearly it was not necessary.Issue 2: I needed to confirm with my movers delivery time for them to unpack so I called PODS and asked for my delivery window for the following day and they said, 730 - 1030. Great I confirmed with my movers only to get a notification at 6:00 pm the night before delivery that my window is between 1-4. WTF. I called the 877 line which is a useless call center and they refuse to give local contact information. So new I am screwed. My movers arrive at 1030 am and they are paid hourly so I will be out hundreds of dollars because of PODS. Terrible terrible terrible. Worst moving experience of my life. I will never use this company or any other company that doesn't have a local contact.
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April 2023 by Jan Biritz
BEWARE! Called and got a quote so they sent a contract to sign that does not have cost information. Asked for a written quote and it was $1,000 higher than what they said on the phone. Called again and rep could have cared less. Cancelled!
