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February 2024 by Diana G.
I worked with Mina to open a joint and a personal account. She was very helpful and knowledgeable. I enjoyed the interaction and the entire process.
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September 2023 by Danielle Y.
i walked in and out of the bank in 5 minutes !! i was helped quickly and got what i needed, everyone there was so nice to me too!!
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September 2023 by Matthew Segars
Love this bank. Different people same great customer service
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September 2023 by Zay B.
Mina is amazing. My mom has dementia and she always goes above and beyond. We are so grateful for her and everyone there. I feel so comfortable with them despite my mom's memory issues. Icant thank you enough!
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September 2023 by M R.
I always get great service at MyPoint, and they go out of their way to be welcoming and helpful!
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September 2023 by Ken A.
Grossly mismanaged credit union. Customer service is terrible. They will hold payroll checks for days unless you make a personal call to get it released. This continues even if you get the same check for years with no issues. If you use the online messaging system their stock answer is to have you call in, which means you have to take time out of your busy day to make a phone call, go through a gauntlet of security IDs, then you have to explain your simple request three times before they understand. Presumably these are college graduates, so why they can't listen is a disgrace. They emailed me a form and there was nothing attached to the email. Why they're using a third party (Adobe) to have you sign forms is a massive security breech as clearly Adobe is getting personally identifying information for marketing purposes. Their security is so tight they blacklist third party ATMs so you can't get at your own money. High APR on their credit card (Bank of America's is half their rate!) Generally, I recommend credit unions over banks, but stay away from this one.
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September 2023 by Briana T.
Kavitha, Eric, and Mina are terrific. They are friendly, prompt, and professional. I love the new office, it's conveniently located.
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September 2023 by Carlos K.
they are the friendliest branch I've ever dealt with! amazing service:)
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August 2023 by Marie F B.
Eric has given me great service with my checking account needs and transfer monthly Visa payments. Also, reordering checks needs today! Everyone at My Point Credit Union RB has been helpful to me for many years! Thank you again for great service every time I come inside the credit union! Marie B.
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August 2023 by Tara F.
Super sweet and helpful staff, they put in the time and effort to make sure you have a good experience while having a great attitude about it!!
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August 2023 by Marigal M.
Ms. Kavitha was excellent in assisting me with opening a new credit card. Super nice and friendly, helped with explaining everything throughout the whole process! Definitely one of the best experiences I've had at the bank!
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August 2023 by Michael T.
very friendly staff. small town feel whic makes one feel very welcome. efficient and smart. definitely the way to go!
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August 2023 by Charlene Gainey
I just love the Rancho Bernardo branch. Customer Service is always excellent and the staff is always polite and helpful. I give special thanks to Mina Bazrkar. She knows her stuff, especially with all my crazy share branch transactions. I give this branch an A+ and I give Mina kudos as I appreciate her personal care and joyful spirit!!
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August 2023 by Daniel Beck
I went here to used shared branching from my credit union out of state, Kendra buksas went above and beyond helping me try to arrange payment from my bank. She was very friendly and helpful
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May 2023 by Chuck Cox
They used to be conveniently located at 4S ranch. I won't be going to the new location.
