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December 2023 by Mark J.
GREAT SERVICE Merry Christmas !! What a great store very kind and helpful Great selection of gifts I value a business that is closed on Sunday !!
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November 2023 by Steven G.
Very rude customer service!I walked in around 1:45 pm on a Friday. When I walked in, I saw one lady sitting at the counter with eyes closed. I thought to myself, maybe she's resting her eyes? Maybe she's praying? I let her be for a moment as I continued walking into the store. I hear a voice say, "can I help you?" To which I replied, "yes, I would like to drop off this envelope" (to be shipped via FedEx)The lady then scans my envelope and asks if I would like a receipt, which I replied "yes please" Her response was "oh well you need to communicate that and not just stand there" (she still had the scanner and my envelope in her hand! It did not appear that she was done with the collection process!)She hands me my receipt and walks away. I walk out of the store, take a few steps, then turn around and go back in the store to ask her if it is normal for people to just drop off packages and not get a receipt. She told me "yes because the receipt has the same info as the label you printed and put on the envelope" I told her that my envelope came to me with the shipping label already attached! (It was a return shipping envelope I am sending onboard behalf of my employer)The tone, attitude, and body language of this employee was very negative, and unfriendly at the least. Bad experience all around. Unfortunately, I may use this business again due to the very close proximity to my work. But who knows, I may go out of my way to another store with better customer service!
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November 2023 by Melanie Gannon
Quick and easy passport photo service, in and out in 5 minutes.
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November 2023 by Jeffrey Hunt
I waited for over 3 minutes at the counter while the lady was working on packages. She saw me but didn't acknowledge me. I would have stayed if she simply acknowledged my presence and gave me an ETA. This place doesn't understand that its entire existence relies on customer service ... This isn't good for the entire Postal Annex brand.
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November 2023 by Nothing-to See-here
This is a place of business that deals with that which is postal-related. This includes postcards and thank you cards. At times, you may find products related to shipping. This may include boxes and tape. If you’re in need of a PO BOX, you might find one here. If you shop here often, the employees might remember you.
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November 2023 by Penelope Aberson
We love Alex! She knows us, and asks about us, and is very kind. We trust them explicitly with our mail, and packages.Thank you Alex!!
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November 2023 by Natan Borges
Takes forever, service is terrible and lady wanted me to pay for a whole new roll of overpriced tape to tape a 12” seem. She also didn’t want to give me a receipt. I had to request it twice. Save your time and go to an actual fedex location. This place sucks
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September 2023 by Derrick Nichols
This location of Postal Annex is a joke. They have terrible service, especially by the old lady that works there. The prices are outrageous, $84 for the smallest box available for 3 months, also they don't tell you this until you sign the paperwork that there is another fee of around $21 for keys. Be prepared to wait a very long time in line, and do not expect to be treated with respect. By the way, anyone staying in the San Diego area and in need of mail services, use the Compass center in Pacific Beach. While it may not be the exact area you desire, its free, that's right free. You have to check your mail every 90 days, that's all. My box expires the end of September and I just signed up at the Compass center, what a lifesaver. Also, if you have more that 5 or 6 amazon packages a month they start charging extra, the nerve of this place, after charging $28 a month plus fees, it really works out to about $35 a month, that's unbelievably high.
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August 2023 by Martin Naskovski
Fast and courteous service, convenient location. Highly recommend.
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August 2023 by Martin N.
Fast and courteous service, convenient location. Highly recommend.
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May 2023 by Gary G.
I used their passport service several months ago and had a great experience from a lady with a European accent. Yesterday, I entered the store with two packages that needed posting. A hispanic woman was behind the counter on a FaceTime call, talking to someone about dental work. I stood there for a few minutes, waiting for her to finish, but she made no indication that she had even seen me, even though I was no more than two feet from her--I could have touched her. Her conversation continued on and on. Finally, I just turned around and started to walk out. As I reached the door she then said "Can I help you?" I said "I'll come back later." I then went to the Post Office, shipped off one package and then stopped at a UPS store to drop off the other. It's hard to believe the level of rudeness displayed by the middle-aged, bespectacled woman with the dark curly hair. Astonishing display of a don't-give-a-$hit attitude.
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March 2023 by Kaela D.
Will never go to this place again. Customer service used to be great and then a few months ago or so new younger lady started with brown hair and it all just went bad. She was so rude and had an attitude every time I went in. I used to get my cashiers check through navy and then go into postal annex and send it out. They had all the info on file for who I needed to send it to and never had an issue and then ever since she started it was a hassle every single time I went in to just get the info pulled up. The last time I went in she claimed they didn't have the info. I had to find the address and write it on an envelope and got it sent out...few days later I got the check returned to my mailbox with the zip code crossed out with a different color pen like someone intentionally crossed it out. I don't know what her problem is but just steer clear of this location. They have another one just down the street on magnolia that the people are way nicer at and actually want to help you unlike here.
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December 2022 by steve w
haven't had any problems with them, always been pleasant to me.
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December 2022 by Bruce B.
Alexandra is one of the most unpleasant human beings I have ever met. I dread when she is working. This place is a ripoff! The only reason I go to this location is because it's convenient. I will never step foot into this location again. I will go out of my way to work with another Postal Annex. This location is overpriced and Alexandra is very difficult to work with. She will nickel and dime you with an attitude. No thanks.
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November 2022 by Diana G.
Avoid this authorized Fed Ex at all costs! The customer service was terrible! The old lady with glasses was very condescending and not helpful at all. She looked at me crazy when she saw that I did not tape up my box. She did not offer tape or say that they didn't have any (which is hard to believe with a postal store) she just looked at me and rolled her eyes. I would rather drive the extra mile to go to another shipping store than go here.