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March 2024 by Liana Doxey
Excellent service, Will was very helpful and very nice. Thank you!!
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March 2024 by Max
Great service! Just the fact that they better keep the price fix to the initional offer rather raising it after 6 months considering that most contracts are for longer period.
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March 2024 by Angela Weckmann
I purchased some merchandise from the Pacific Heights location on 02/13 for my upcoming move and had a wonderful experience. Josh H. was working the desk that day and he really had such a pleasant attitude. He was professional and extremely helpful as he helped me carry all my boxes to my truck. This location was also well kept. Highly recommend ?
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March 2024 by F C
I had a great experience setting up my rental at Public Storage. Fatima Jennings was really helpful with answering my questions and helping me get set up quickly. Thank you Fatima!
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January 2024 by Nevelyn Beatty
This is my second time renting with public storage . Very cleanly facility, outstanding customer services. Special acknowledgement; to Josh for takings care of me
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October 2023 by Thomas Gyben
Great location, easy to figure out the layout after the first couple go arounds. Just practice patience
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October 2023 by Sonny R
Never carts available and never anyone on site to ask for help. And they lock up the carts at random times making it even more difficult to move stuff
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October 2023 by Jennifer Ramelb
We have rented a space here for a couple years now and recently added a second. This is the cleanest storage we've ever rented. Love the climate control. Office Staff (Vanessa and Michael) were great! They took good care of us. They fixed issues we had with our online reservation without hesitation. TY Vanessa & Michael!
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October 2023 by Rudy Cordova
The online reservation was easy and flawless. Pleasantly surprised with the new technology. Access codes and app were sent to my phone in seconds. Location was very clean and designed very well. I was happy I was still able to find a person to talk to, Vanessa. Great spirited person who helped me find my unit, showed me how to use the app for touch less entry and explained how the insurance works.
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September 2023 by Kelly Nguyen
Vanessa was so sweet and helpful to me, I was stressed with moving but she took care of me every step of the way while listening to my needs. Even went out of her way to give me a call and check up on my moving progress! Josh was also very helpful and friendly as well! Whoever’s reading this, make sure to treat them right bc this facility is very lucky to have these sweet folks!
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August 2023 by Omar m.
I needed a storage unit to store a few things while moving to a new place. After a lot of research I found Public storage with an affordable unit. I went to see the unit the day prior moving into it and was helped by Vanessa and Justine I believed and they were great. They answered all the questions I had, took me to see the unit and helped me sign up to the app and use it. The whole experience was wonderful. Definitely recommend that location
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August 2023 by Mike Hunter
I was very pleased with the service here. Clean, safe, climate controlled property with affordable rates on the storage units. Very friendly and helpful staff, Josh was a great help.
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June 2023 by Tina Urban
Anthony was amazing. Super friendly and fantastic customer serviceUpdate 2023: the place is clean and my stuff was secure for the entire time it was stored here, but when i went back to clear out my unit it was a very different experience than i had originally. The bathroom accessible to unit holders has been out of order for the entire week, and, while they will let you use the office bathroom during office hours, office hours are not posted anywhere and seem to be very limited. I didn't catch the name of the current property manager, but he was very nervous and made me really uncomfortable.
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June 2023 by Daliliah Resendez
Fatima was very helpful and put in the work to get me exactly what I needed. She’s really a 10 star worker with a dope personality. Thank you Fatima.
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June 2023 by Jo C.
This review is for their website. I clicked on live chat and was instructed to try back in a few minutes. I tried several times for over an hour. Then they closed at 6pm. Horrible customer service. Is there really a live chat? I just needed an answer to a quick question that was not provided on their website nor their virtual assistant. Therefore, I was transferred to a live chat that never happened. I really need a large storage unit. I guess they don't need the business. Don't put live chat on your website if there is not one available.
