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April 2024 by Gustavo Magana
Unforgetable experienceFriendly and attentive associates.They know the store
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March 2024 by Shannon H
I have heard good things about their 100% satisfaction guarantee policy but never tried to return an used item in the past until today. So apparently there are many exceptions to this guarantee, "normal wear and tear" being one. I tried to return a pair of trail running shoes that were worn rarely but was wearing out more quickly than my previous pair from a different brand but was refused; doesn't matter I was not "100% satisfied". So in essence, it's not possible to return anything not new. We pay full price to buy from REI believing they have a guarantee for satisfaction, but not so. Then there is no reason to shop there anymore. Very easy to find the same products at discounts on-line. Bye REI.
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March 2024 by ラモスL
It's a shame!!! I have shopped here for many years and never left review and unfortunately I have to leave one like this.I was there Saturday morning and I was shopping for a shell jacket. I was trying on different ones and just standing there making sure they fit over a fleece ( was standing next to the shell jackets that are locked on the rack). A young girl (Caucasian, blonde/brown hair, employee) walks over and stands within two feet of me (very close), and just stares at me (super weird). Doesn't say anything at first, she so close, I say "hi", can I help you? . She says I was told to come stand next to you. I was like ok? Then she keeps staring at me even though a middle aged white man is standing on the other side trying on shells. I finally have to tell her she was making me feel really uncomfortable. She immediately left and I was very upset. I have never felt so embarrassed or ashamed. I had to actually for the first time tell someone I felt uncomfortable.People standing near by started to stare at me like I was a thief.I was very taken back and for the first time in a very long time felt bad for being a dark skinned mexican.
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March 2024 by Howard A
Another great location with helpful staff. The place was packed, but the cashiers were efficient and friendly.
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March 2024 by Sergey Egorov
Got my skiis - they finished one day earlier!
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March 2024 by Peter V
Found the hiking boots I needed. The associate was helpful.
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March 2024 by Tony Diaz
my beautiful niece works there and speaks highly of there products watch for sales and the shoe you want
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March 2024 by Ron Robertson
Well-staffed with friendly, knowledgeable people. They made shopping a pleasure, rather than the usual chore.
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March 2024 by Jaami Waali
The store really has everything, and their membership really makes it more affordable and worth it. The return policy and customer service is outstanding, and I just love going to this store!
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March 2024 by John C
REI here is high and day difference compared to the one in Carlsbad. Customer Service is great and to the point to help the customers.Great Environment, cool peeps.
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March 2024 by John DeGrazia
Just joined too. Can't wait to spend my $30 ;)
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March 2024 by Nathan G
Friendly place, acceptable prices, got to be a member though to really see the benefit. They don't stock shoe sizes over size 12 for climbing, which is annoying but hey, the staff is very friendly and helpful.
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March 2024 by Molly Frick
I had the most pleasant experience at the rei in San Diego. I needed some shoes while traveling from Tijuana Mexico to Victoria Canada. I had a blow out in my hiking boots while walking up the one. I was without a phone and without hope. Jessica was a beautiful ray of sunshine. She smiled and fully educated myself on what would work best with my journey. I confided in her in the midlife crisis I was having and she gave me the best life advice and shoe advice. Also we had a full conversation about haribo gummy Bears and her hair is fantastic. I will 10 out of 10 be there again and recommend her and the store to anyone going to San Diego.
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March 2024 by Justin M
I'm so done with REI and requiring to have a membership to buy certain items. Just sell items at listed prices to whoever is paying for them.
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March 2024 by Maxwell Shenk
Peter is a stud. This time of year it sounds like he works the ski shop but he also dabbles in mountain bike repair as well. If it wasn't for him I wouldn't have signed up for a membership and he also helped me get the proper gear I needed for my trip (helped me with base layers and me and my gf got some new Burton snow pants). Our boards came out of the shop looking great and he was really patient with all my questions. I could have swore he was a manager of the shop based on his expertise, sales ability (not pushy at all, just helpful) and his general great attitude. REI is great... because of people like Peter.
