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March 2024 by Angelica Edwards
We always find clothes we like! We also find great furniture and kitchen supplies.
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February 2024 by T M
Plenty of choices and good natured employees. Good shopping experience for us.
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February 2024 by Milad Laali
On Ross store sales day on 01/22/2024all the employees they were the ones hiding the stuff in the storage that has been marked down , one of the employee she have her cousin comes the same day and she marked down and put on her basket immediately we ask her why are you doing that? She’s not answering. Some of the stuff she have in her cart that she marked down she she did not put it on the shelf. She was trying to keep her for herself. She’s a little bit dark. I’m not sure if she’s Latin American or Mexican on her like 60s we speak with the manager above what happening and they didn’t do nothing. There was busy at the cashier register.
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January 2024 by Sharon Davis
Most of the Cashiers here have broken English. They talk to each other in their dialect infront of Customers. They don't greet us, they only know to say "next". The Cashiers that speak English have nasty attitudes and are very argumentative. They shouldn't even have a job. On this day, the Cashier called me up then argued with me when I asked her why she proceeded to check out a fellow employee before taking care of me. I don't understand why that employee didn't even wait in the long line that I had to wait in. She was so nasty that I held up the line waiting for a manager to come. She continued to barrage me with insults even infront of the Store Manager, Shiela. This Cashier even tried to embarrass me infront of the other customers!! Shiela is well versed and tells you what you want to here but she is also afraid of her employees. It is very apparent that she doesn't follow through. She has zero control or respect from her employees and it shows!!!I haven't been back to that store since! I shop year round and not just at Christmas time. I like to shop and I am a big spender. I am also not afraid of paying more elsewhere for better service.
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January 2024 by usafaulkner
Surprise yourself go shopping
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January 2024 by vfenwick1
Great prices
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January 2024 by Victor
It is very well stocked
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December 2023 by barbara ryan
Only go here because it is close to where I live, one of the managers: Sarah, is rude. Was told she's that way because they are short staffed...no reason to be rude, especially a manager!!!
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November 2023 by Yumna Khan
Horrible experience at Carmel Mountain store (0265).Rude manager as she called herself Her associate ID is this: 360992Although she herself was from another country with an accent, she discriminated us and refused to give us senior discount because I handed her the money (cash) instead of my mom. I will be posting on social media too with her picture this time.
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November 2023 by Rock Lively
Good store! Wife loved the selections!
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October 2023 by Linda M
Ross was very accommodating. Had reciept trouble but they sorted it out. Very happy
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September 2023 by Jason Baker
Like an indoor swap meet. Very messy and dirty. Clearly management doesnt care how it looks.
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July 2023 by D C (QBNTO1)
Do you remember that scene in the Christmas movie jingle all the Way with Arnold Schwarzenegger and Sinbad? They are waiting outside the store to buy this action figure that all the kids want that year for Christmas. And then when the store owner finally opens the doors, people flood in trampling over each other and just screaming and running towards the isles throwing things on the floor moving things around just being totally crazy?And the isles are a mess and no one can find anything because it’s been all picked thru?Well, it’s Christmas every day at this location.I could find nothing. I felt bad for the ladies that work there, because it seems like people are just put things back randomly or just dropping them on the floor. In the isles, they do not care.Maybe I went on an off day because it seemed really warm in there as well, not sure the AC was functioning properly. I did finally managed to find my son a pair of shorts, in the boys section, the only section of the store that wasn’t ransacked. And because he wanted those pair of shorts, I waited 20 minutes in line just to get a register and pay for them. In the very muggy store with with seemed like limited air conditioning.Now again, I didn’t really have a terrible experience. It was more like observing how messy everything was. I’m assuming since I went there later in the afternoon, it probably looks pretty cool when you first get there when they unlock the doors.And I did find a pair of shorts for my son that he wanted so I did get some thing that was more than half off. I just had to wait in a very hot line for 20 minutes to pay for it. It was probably just a bad day or bad afternoon that I picked. everyone who works there was super friendly and Smiling which I’m not sure how they were able to pull that off, looking at the condition of the store and the rising temperature at the cashiers line.But kudos to them I will go back, I will give them a second chance or third chance because hey, I saved 50% and in the end I’m cheap.
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May 2023 by Kelly Alvarez
Good store. Clean and plenty of stuffs!
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April 2023 by Jinyoung J.
I usually come to Ross for the perfumes, but it's difficult to be satisfied with purchases since we can't test nor return them.I found the Puma Electron 2.0 here for about $20 cheaper than at Nordstrom Rack, and it's in better condition.
