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January 2024 by Valente Garcia
Currently under construction very nice looking place it will become
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July 2023 by Thang Le
One of the most beautiful venues to have a circuit party ever!! This is what represents San Diego!!
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October 2022 by Amanda Nguyen
Customer service is horrid. Pat, Anastasia, and Brad are terrible at their jobs. I was charged for a ticket but never got a ticket sent to me email address. They assumed I didn't purchase directly through them and went through a third party ticket sales site so they refused to help me. It took atleast ten lengthy phone calls. And they were demeaning, and rude, and refusing me to speak to a supervisor. It was only until I was finally able to talk to the manager did they finally help my situation. So props to the manager. But the supervisor and Pat especially, Anastasia and Brad are the worst. Completely unprofessional.
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April 2022 by Lucky R.
Please Do Not hire Cuban Musicians who are pro-dictatorship. I come from Cuba and had to run away to San Diego because of the Cuban Dictatorship. Los Van Van is a music group that represent the worst of artist who sell their soul to the regime. I can not believe that Comunist dictator sympathisers get to play in Freedom while there are kids litterally in Jail for screaming Libertad. Shame on you for charging almost 100$ minimum per person when the medium salary for a Cuban is 15 USD a MONTH!
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April 2022 by JoeandKari C.
April 10, 2022This review solely addresses the staff on the ground floor. We have been vacationing in SD and when in SD staying at the Marriott pulse club on a Street for years. A huge shout out to Milton and everybody else who works the lobby and lets us all in on the ground floor at the symphony towers to walk through, use the elevators, and get back to the Marriott pulse club.
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March 2022 by Frank B.
Rady Shell Summer Pops at Jacob Park Ticket Office does not answer the phone! No Valet Parking Picnic Baskets not allowed Wine/Beer not allowed Insist on buying Packages Country Concerts Few and Far Between Table Servers inexperienced and untrained Limited disabled assistance Confusing Website Tables very close together and Crowded I had been going for about 15 years but have canceled my subscription It was very nice before the expansion to the Shell They have wrecked the under the stars venue with their new policies Humphrey's is now a better choice
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November 2021 by Sandra C.
I've been a member since 2010, when the club when thru a transformation/remodel for 'younger' members and then it underwent a few more smaller upgrades. This review deals with eating part, even though it's a social club for networking and fun too! Chef Lance is great. Over the years, he does shrimp really well: I've enjoyed the krispy shrimp appetizer (fried with curry like red Thai sauce); the fire grilled shrimp over rice; and the banh mi shrimp sandwich. I've also eaten the hamburger over a dozen times, which is really juicy and flavorful, even without the bacon. I've also sampled the kids' meals--mac and cheese and chicken tenders are among the favorites! My husband likes the poke bowl, tuna sandwich, and ahi tacos. We've also eaten ribeye, meatballs, lamb chops, etc. We've partaken in the fancy preset dinners too--which are fabulous as well. Eating with the best view of San Diego is just awesome!
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November 2021 by Fred F.
Anyone demanding instant tickets during a pandemic is an inconsiderate fool. Ticket arranging takes some time in a new venue. The people working the ticket office are working from home, because they can't work in an office. If you needed tickets for the next day, maybe that's a valid complaint, but if you want tickets back three months before the show, then YOU have the problem. The new facility is amazing and the performances are wonderful. I can't say enough about either of them.
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August 2021 by Robert M.
I purchased tickets for the Shell as soon as I saw them go on sale in May 2021. This was a 500$ purchase, so I would expect better service. Seats were promised in June. It is now August! I have not received tickets, I cannot get an answer on the phone when I call (endless hold music), and emails go unanswered. I was a season ticket holder many years ago and have always enjoyed the Symphony and I have always supported the arts. Customer service is just as important as good performances.
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July 2021 by Zi Zi S.
Buy a ticket at your own Risk! Expect 0 Customer service. I bought two tickets intended as a gift. Apparently the tickets get mailed to your house. I'm on vacay from the Bay Area and can't retrieve the tickets from my snail mail. What's worse is I sent an email within 5 minutes of purchasing explaining I needed the tickets mailed to something other than my billing address. It's been 3 weeks with several follow up emails and several attempted calls where I'm on hold for more than 20 minutes. Your local dive bar has more consideration than this outfit. The tickets are at risk of not getting used due to my travel timing. Don't be fooled by the symphony credentials. Top 5 worst customer service experiences of all time. Rachèt as F.
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June 2021 by Vickie M.
After having season tickets to the Summer series for 17 years I didn't request a refund for the past summer tickets. It has been most frustrating trying to get tickets for the upcoming new outdoors series. I have upgraded as I was told I couldn't have 4 seats together. I'm now told I can't choose my table. I have been told I haven't received emails at my request. That is a total lie. What a disappointing way to kick off the new venue for regular subscribers.
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June 2021 by Dominique Antonia Bryant Freeland
Haven't been here yet but I'm excited to attend events there.
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March 2021 by Olivia Nedd
I absolutely love going here! but i do want to add that as a trans woman ive felt very uncomfortable attending concerts here because of other audience members. I almost left after the first half of the concert because people were craning their necks DURING the music to stare at me. At least 12 different people. The concert hall to me is sacred ground, to have this happen there was an affront to the art of music.
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September 2020 by cody bitzer
Incredible performance tonight. Such a pleasure!
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September 2020 by Adam Hall
We came for the family Noel Noel show and it was wonderful. Gorgeous theater and very friendly and helpful staff.
