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February 2024 by Maximiliano Rodriguez
Great service even when it was busy. Our sales associate Bookay was helpful and got everything we needed. They added a great feel to the shopping trip.
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January 2024 by guadalupe valencia gonzales
Very good attention from the employees
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January 2024 by Mylinda Clark
I booked an appointment for full face on 01/07/24. My artist Tati was amazing. She understood my concerns with not finding a shade due to my olive neutral undertones. She was able to find a shade that is a perfect match. She took her time showing me how to apply bronzer and blush properly. My experience was amazing and I left Sephora feeling so confident. Thank you so much Tati!
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January 2024 by Steph B
Horrible experience, I could not look at anything for 5 seconds straight without being stalked by an employee asking me if I needed help. This a deal breaker for me, too much is too much, I prefered leaving...
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January 2024 by Jazmin Gomez
too over crowed during holidays but found what I needed
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January 2024 by Laura C.
Today, I visited Fashion Valley's Sephora. Diana had top notch customer service!! She was very quick to bring out the IT Cosmetics concealer that I needed. Diana also was very prompt with getting my anti-aging cream sample. I'm very satisfied with today's visit to Sephora especially because check out line moved very fast; I was only waiting for less than 10 minutes!!
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December 2023 by Areej A.
Everyone at this location is super friendly and nice. They are there to help you out with a smile. Sephora in general is my favourite store but this location is a great place. It's always busy there but yet they are on top of their clients and their needs. The checkout line up gets out of control from how busy it gets. I think they need to figure out away like Victoria secret how you can pay with any worker if the line is very long.
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December 2023 by chuck spears
I wanted to get some samples to see if my sons approved of my awesome judgement, but no, zero samples! What idiot messed that up?
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December 2023 by Caitlin D.
Entered the store around 11-12 in the afternoon. It was not as crowded as usual (only like 10-25 people in the store). The store was pleasantly bright and well organized. It was fairly clean as well. It looked like they expanded (or at least new lighting because wow it was beautiful!). Although when I walked in and I wasn't greeted or asked if I needed any help. I thought it was rude. A lady walked in a few moments behind me and she was immediately greeted, "hi! Welcome in!" by a worker in front. I walked in and out of the many isles. I wasn't too sure of where things were placed. If lipsticks, foundation, blush, etc were in a certain section or were they organized by brand. After passing several workers who seemed to not be doing much, none of them seeming to want to offer any help or speak to me. I put the items back and left the store. No one said anything when I walked out either, which yes, I didn't buy anything... but they should still acknowledge someone for entering/exiting. I felt non-existant in there.
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November 2023 by Bailey Adler
This store is big and majority of the workers are nice! Only downside is it’s always PACKED and the setup is weird so it’s hard to walk around people and find what you are looking for. Main reason for this review is I got shade matched by a girl named Julie and she was super helpful and sweet, I would 10/10 recommend asking for her! She took her time and didn’t make me feel rushed or like I was asking too many questions. Probably one of the best experiences I’ve had with a Sephora worker out of all the times I’ve gone.
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November 2023 by K F (K_F)
Thanks to Jennifer for helping me out! Love everything that you picked out for me, so knowledgeable when it comes to all my questions! And with a new update of the good service that received this time in comparison to before. Super satisfied ❤️
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October 2023 by Tom Sidley
They have plenty of help. The top people know the products. Then they pass you off to someone who does not know the products.I left without buying anything. Although, they had half of what I came to purchase.
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September 2023 by christine dean
Robby did an amazing job at finding me a great primer, foundation, eyeliner, and contour stick to fit my needs!! He gave me the best experience and really listened to what I was looking for. Robby was so helpful and super knowledgeable. He matched me perfect and was so honest about products and what would work best for my skin type. Highly recommend requesting him to help you out if you’re looking for new makeup.
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September 2023 by Rachel Cunningham
The people working at Sephora are amazing and knowledgeable. They have a specialist in everything and know the product well. I was there for 20 minutes and had about five people offer to help me. True customer service and very thoughtful about what they can help with.
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August 2023 by Dana
I don’t really mind them being out of stock of certain products, but it’s almost impossible to get someone to help you choose a product. I asked the lady at the checkout if she had any samples and she looked at me with an annoyed look.
