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March 2024 by Golnaz H.
First time visiting this location. Went to check Dior backstage concealer which they don't carry. I was almost about to leave the store when Luis offered his help and asked me if I would like to try the other Dior concealer and help me to find my skin tone match. He tried multiple different tones and we found my match and I ended up buying it. He even gave me a sample of a primer to try under my makeup. This is an example of great customer service which unfortunately I have never experienced in any Sephora stores in San Diego! Despite most locations, the staff tries to ignore you, at this store everyone was very friendly including the lovely cashier. Shout out to their capable manager who leads their team perfectly. Keep up the good work everyone, and for sure this will be my go-to store from now on.
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February 2024 by Jacqueline J.
Customer service sucks. The person in the front today Friday, 2/16/24 @ 7:44pm (brunette) should not be at the front. She doesn't smile, greet, and when I asked for help I stood near the area and she nor a Sephora associate followed up. There's tons of workers with a basket but they pass right by. They need to learn from Bath & Body works workers. Very unpleasant energy. I will try another Sephora store in Fashion. I was going to by 3 perfumes and a foundation, put them all back.
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February 2024 by jl H
Just another sephore alway full of girls.
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February 2024 by laura s
Super selection
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February 2024 by Shylah Sharma
This Sephora has the literal best workers especially Nicki she helped us with everything we needed and helped us sign up for the program! Sephora give her a raise ?
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February 2024 by Joe Vasquez
My daughter loves this place
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January 2024 by Adilyn Anderson
Love it!
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January 2024 by A S
We had the pleasure of working with Tina. A wonderful, delightful lady. She answered all of our questions and was very patient. Thank you!
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January 2024 by Tantan Trinidad
For a beauty store at a gorgeous open-air mall, the place was so filthy. Plus, the staff were not very friendly at all. Must be a miserable place to work at.
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January 2024 by Patricia Retana
It is a very good store, you have quite a variety of cosmetics and good quality.
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January 2024 by dissection girl
The greeters in the front are soooo snarky for no reason. First of all, a makeup store doesn't need 4-5 employees in the front to greet a customer and secondly, they don't even greet people. They just stare like I'm an alien or something. Popped in to try some charlotte tilbury setting spray and on my way out, said have a nice day, and was given the nastiest stare by one of your employees. I work at a makeup store myself and this behavior would be unacceptable. Do better!!!!!
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December 2023 by Silverino
Poor selection of Men's perfume.
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December 2023 by FLY GIRL
Nice store!
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November 2023 by Aries Princess
This store really needs to retrain their associates on customer service! Or just hire friendly people. I saw so many associates just talking and even overheard them gossiping about costumers there. There is an older lady who works there and she followed every person of color who walked In, around like they were thieves. And never offered to help them with items. A man who I believe was a manager, was kind of rude and his demeanor was like a sassy bully when trying to engage in small talk about an item in store. Worst location for customer service.
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November 2023 by Marisa L
This place was so crowded. There was a lot of confusion. We had asked for help choosing a sunscreen moisturizer but no one ever came over to us where they asked us to wait for an associate. I just felt overwhelmed and trapped because the aisles were so full of people. I won't ever go back.