Shell

Most Recent Comments

• February 2024 by Rudy Castro
  The customer service at this location was very unprofessional and rude. I has just finished pumping gas and the lady working the register was rude. All I needed to do was use the restroom and she gave me an attitude about it. She said I needed to ask permission to use the restroom. She also gave my wife an attitude as well. You really need to work on getting better customer service at this location.
• February 2024 by ska138
  Completely unnecessary, very expensive gasoline. What is the problem with this gas station charging a lot more than other gas stations! Do not come here.
• January 2024 by Erik hernandez
  I was parked in a parking space for 10 mins and a lady came out told me it’s 15 min only and kicked me out. She said she was watching me! Made me feel uncomfortable. I regret filling up here.
• December 2023 by Quang H.
  Overpriced gas with passive aggressive female worker. Argued about whether the bathroom is available to public after the customer used their bathroom. Should have put a sign up if they are that picky about who to use their bathroom, so I can skip right away before fueling my car here
• October 2023 by Brenda J.
  Stopped into this place tonight. A nasty homeless type in her car had blocked the gas pump area and you couldn't pull out. Instead of parking in a parking spot, she hogged the gas pump and was parked too far out for anyone to go around her. When asked to move, she yelled she didn't care and she was going to stay there as long as she wanted. The attendant, says, "Well, I can't make people hurry with their gas." We asked, her, so someone can pretend to get gas for hours and block everyone? Nasty woman yelled at the other customers and kept saying, "I don't care" and "It's not my problem." The rest of the time she couldn't speak English, but apparently she could when she wanted to be hostile. I get that people in Downtown areas are not getting paid to control the vagrants, but the attendant actually got rude with the customers, and not with the nasty vagrant. The attendant was just a dead end that didn't care. She could have asked the woman to move in a parking space so people could get gas and get out. Whoever owns this place needs to get some security or some decent help and train them to actually care about the customers. Won't be going there any time soon.
• September 2023 by Chad J.
  The lady who works days or afternoons with mask on and long Grey hair has the absolute worst people skills. She is always rude, short with customers even when you go out of your way to be nice to her, her attitude is still garbage. I go through the car wash weekly and because I had a power wheels in the back she yelled at me saying "I'm telling you no, I don't care what the owner says". She said this because I regularly go through the car wash. Often when the owner is there, and he lets me go through with power wheels or whatever as long as it's secured. She decided that she could care less and as usual was completely unprofessional. Just because she hates her life, she shouldn't treat customers like garbage. She should find a job in a corner somewhere away from the public. She will be happier and I know the customers at this shell will all have a better experience with her not gracing us with her presence! Too bad, because the owner is really great and accommodating. He is always reasonable and I've always had good interactions with him. She is not the person I would want working for me and representing my company. Because of her it's a 1 star. Without her and the grumpy graveyard lady, it's a 4 or 5. The other clerks are great.
• August 2023 by Heinz Kirkpatrick
  No bathroom, no business.
• July 2023 by Paul
  Very expensive gas. Car wash slow. The store itself is nice I suppose, and it appears clean. But I haven’t seen higher prices on gas anywhere is San Diego.Update 7/17/2023. Still expensive. They don’t even have window cleaning squeegees and fluid.
• July 2023 by Joe C.
  to the owners of this establishment, if you've seen your numbers take a dip recently at night you have your overnight lady to blame! this lady is a real sack of horse dung! this is twice now where ive gone later at night wanting some snacks and goodies and twice now she cant even treat me or others like humans! she cannot even simply acknowledge others. the first time this happened i I tried to ask her when she's gonna open and she put her head down in her phone and kept text messaging or playing her game or whatever she was doing. She couldn't even look at me. I thought it was pretty messed up. Then most recently, tonight, she saw me and another gentleman there in front and she just walked to the back. Just got up and walked in the back. Then come to the front and I asked her if I can get some food. She doesn't even look at me. I asked her if she wants to see that I have that I can pay for this. So I pulled my wallet ouI tried to ask her when she's gonna open and she put her head down in her phone and kept text message and you're playing your game or whatever she was doing. She couldn't even look at me. I thought it was pretty messed up. Then most recently, tonight, she saw me and another gentleman there in front and she just walked to the back. Just got up and walked to the back. Then come to the front and ask her if I can get some food. She doesn't even look at me. I ask her if she wants to see my money to know that I have it and that I can pay for whatever. So I pulled my wallet out and I pulled out a wad of cash out, to tell her I have money I want to spend it. I've been coming to your place for years now. Whether I'm at a doctors appointment down the street or in the area hanging friends or whatever. I'm never going to spend another cent in this place thanks to her! and i can guarantee you i am not the only one who feels this way! if this lady is too skiddish to open the door then dont work there. i get it, the area does get some crazys. but if shes not going to open the door for business, why is she even there? i am absolutely blown away that she has the audacity to think she's that much better than another human that shes going to act like we're invisible! so you know what, instead i came down to jack n the box and asked spent $20 here. may be just $20 you say. but you know how fast that adds up with all the different folk she treats this way??
• July 2023 by Crystal L.
  I came in to ask to use the restroom because I had an emergency, at first one of the ladies was nice enough to let me in even though she said no customers are allowed at night. I took a bit because I also had my son with me. They kept banging on the door loudly for me to come out even though I told them I was not done. When I got out they were all belligerent and of course I responded by defending myself; the lady even called my 8 year old son a bad word. This is the worse customer service I have ever endured; completely unbelievable. I hope the owner does something about these employees.
• July 2023 by Brett Sanders
  Clean store and friendly service. Convenient location near 163. Lots of nice drinks and snacks with a lot of variety. Nice drive through car wash. Quick and does a decent job.
• June 2023 by Anthony G.
  Clean and only one homeless hanging out, which isn't bad for California. Car wash worked great and overall is a well lit clean location. Gas prices suck but what can you do.
• May 2023 by Ronald Longley
  it's a convenient location. husband uses the car wash regular. there is lovely middle eastern lady, blond. amelia. always friendly we have a nice chat and the best thing is she knows what she is doing. huge.
• April 2023 by BbcConnoisseur Sucker
  Late at night I saw an African-American try to go in the store, but this blonde lady named Amelia I believe that that was her name. She rejected him and said we don’t serve people like you I don’t know if she was implying if they were homeless, or if they were black the moral of the story because the person looks some sort of way she refused to serve him just because of that. This is not the first time in these reviews that people have been complaining of Amelia being racist. Yes, Amelia the old blonde lady.
• February 2023 by Matilda F.
  Hillcrest Gas Station is an easy place to fill up your tank. The placement is convenient, and the pumps are up to date and efficient. The staff is kind and helpful. Nonetheless, the station may become congested during peak hours, and petrol prices are relatively high. Otherwise, it's a dependable gas alternative that I would suggest to others.