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February 2024 by Randy Custodio
Excellent customer service here. Dan the manager is friendly and will do you right. Would come here again for my future painting needs
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January 2024 by Richard Montesano
Shopping to buy a paintbrush and get a gallon of paint shaking and to request a empty gallon and lid. They said they would call me when it come in, still waiting!
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September 2023 by Kevin Ezratty
This store would get ZERO STARS IF POSSIBLE. Worst customer service I've ever experienced in a Sherwin Williams store. On 09/10/2023 we walked in at 2:30 and there was 1 employee ( Matise) and us. That's it. He didn't acknowledge us when we walked in. We asked for help and he said it's just him working there and it should be obvious there wasn't anybody too help us. Wow, and then he informed us he didn't want to deal with this situation. We left....
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August 2023 by Norman Berger
I have been into the Carmel Mtn store a few times of late. The people there are great to work with. Very helpful. Not much or no wait. Clean and tidy. Well organized
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April 2023 by Jackson L.
We've been to this location multiple times and each time the staff was very helpful and attentive. This week we were there to decide between complimentary colors and appropriate sheens and Jordan was very patient and explained things very clearly. He was also helpful in advising us to get smaller paint samples than a quart; an option which I wasn't aware of.
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February 2023 by Alan S.
I have had great experiences at this Sherwin-Williams store over the last 3 months visiting the store multiple times. The customer service is great, especially from Randall, who is fast and an expert problem-solver. Randal always offers to carry my paint to my car and he also goes out of his way to make sure I find and use the right product for the job, even when the store is really busy. I have really enjoyed the high service level at this store. I Highly recommend it.
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February 2023 by Samuel M.
I needed a color match and brought in a stucco sample from my residence. I was waited on by Randal who provided me with excellent customer service. Apparently Randal has been in the painting business for over thirty years and was an excellent source of information relative to my painting needs. Sherwin-Williams paint even with their current discount is a little bit on the pricey side but Randal's expertise and patience with my many questions was well worth it. Sherwin-Williams is very lucky to have Randal as one of their employees!!
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February 2023 by D. D.
I had great experiences at this Sherwin-Williams store on more than one occasion. The customer service is excellent, especially from Randall and Matias, who are both friendly, professional, fast and expert problem-solvers. Matias offered to help me lift two heavy paint containers into my car and Randall went out of his way to make sure I found what I needed. I love my paint color and love the quality service at this store. Highly recommended.
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January 2023 by George Rojas
On the afternoon of January 24th 2023 I had it incident with an employee that was very rude disrespectful I had a quart of paint that was mixed earlier that day that wasn't the match that I needed and I approached him about not being a match he basically said that there was nothing he could do didn't offer to try to correct the problem offer me a refund basically that's the way it is. As I left the store he was laughing and taunting me through the window. As I am a local painting contractor in San Diego I am contacting the corporate office to file formal complaint this employee should not be working at Sherwin-Williams
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December 2022 by Gina M.
John was so helpful in picking out colors for my bathroom. Clean store, friendly service, quality paint (yes it's different then the stuff they sell at Lowe's)
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October 2022 by Missie Gee
Dan was so helpful when my 22yr old daughter decided to redesign a bedroom. His advise was good, he was patient and helpful. Despite OUR errors and trials, he always had a smile and thanked US for stopping in ( all 5 times)!We’ll be back for the next project ?
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September 2022 by Randal W.
Love this store. A great staff that is very knowledgeable and always willing to help. I would recommend this location with any size job.
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September 2022 by Sherry B.
It was my first time going into this store and first time actually getting paint for myself. I had gone to the Poway location and didn't have the best experience and when I had called La Mesa location they just acted like they were being bothered. Jordan greeted me and my father right away at this location and He had exceptional customer service. He was so patient with me with all of the questions I had and the he was so knowledgeable explaining in detail about the paints and the difference between them. I ended up taking colors home to choose and if it wasn't for him this store or Sherwin-Williams in general wouldn't have gained a new customer. I went back purchasing four gallons of different colors and when I went back for the second time he greeted us the exact same way despite how busy he was taking care of other happy customers in the store. Bravo! And thank you Jordan for everything.
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July 2022 by Jon Dohner
Friendly and knowledgeable - great service! And of course the quality of the products are top notch
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January 2022 by Duane Smith
Friendly service and the shop never seems to be busy. My only complaint is that stock is really poor here. I would say they are out of stock of my desired paint base at least 50% of the time (out of >10 visits) and I get sent to Poway or Miramar, which are more out of the way for me. By comparison, Poway and Berkeley locations had my paint in stock 100% of the time.If the paint I needed were in stock at least 80% of the time, this shop would get 5 stars.
