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November 2023 by Ben S.
Smitty's far surpassed my expectations going above and beyond on many fronts. Very reasonable prices and transparency in their recommendations and process. Everyone there was kind, cheerful and supportive despite finding them on a very busy day. Highly suggest and huge thanks to the team at Smittys!
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November 2023 by Theo Andrews
Smitty's Service is THE place to go for all of your car troubles! I had the absolute pleasure to meet owner, Mike Smitty, whom had the most friendly/caring persona, along with extensive knowledge in the field of Mechanics. The cost was very reasonable for the hard work his team put in; I will definitely be going back to them for anything in the future. Special thanks to Jose and Britney for the amazing work on my vehicle and friendly atmosphere of their shop! YOU ALL ROCK!!! :)Services: Auto body & trim repair
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November 2023 by American Muscle C.
My son took his vehicle in for a noise that the car was making. It was one of the belts. He brought the car in early in the morning and was able to pick up his car in a few hours. In addition to the work that they performed for replacing the belts, they inspected the car from front to back over and under . There were photos that they provided for the recommended repairs or maintenance. This was very informative, no pressure and quality work. The mechanic that worked in the vehicle Alex was thorough and Beto the shop manager was very friendly , helpful and the overall service provided was excellent. Definitely if you have a car that needs some maintenance or troubleshooting , come to the experts! The price is very reasonable too.
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October 2023 by Falcor
Awesome place to get car serviced. I appreciate the paperless reports and diagnostic they send rather than the paper ones cause I always lose it. Very professional and bonus point for being dog friendly.Service: Oil change
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October 2023 by Matt V.
Amazing experience! I came here today to get my front blinker replaced and they delivered! I was able to drop off my vehicle before work, and they were done by the time I got off of work! The staff were extremely knowledgeable and friendly, and the quoted price was cheap and accurate! They also washed my very dirty windows... 10/10 would recommend!
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September 2023 by Kelley Coates
Smittys is a great local mechanic in Normal Heights. They are thourough and gave me good information and advice for taking care of my 1998 toyota 4runner. I worked with them to address the immediate needs and plan out future repairs that would be required for my older car. They even offered my dog a little snack when we dropped the car off. They are extremely responsive and take a lot of pride in their work.
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September 2023 by Justin Shebley
I was told by a friend of mine who also goes here for automotive work. My truck needed internal work. Chevy quoted me 14k for whole new engine and I said “no way!”. I went to Smittys service and they diagnosed it told me what’s wrong with my truck and I gave them the go ahead to work on it. They worked on it and gave it back with in a week time frame. The employees who work there are super professional, know what they are talking about, and genuinely care for their customers. 10/10 would recommend them. They are gonna be my go to for now on for any automotive work I need done. Thank you Smittys service for getting me back on the road!
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September 2023 by Kurt S.
Smitty's is the most thorough auto repair shop I have ever encountered, and they recently went above and beyond for me.The door latch on my old (but much beloved) Toyota Tercel had broken. It is built into the door, so needed to have an entire new door attached. Body shops and myself were having a very hard time locating one at any of the wrecking yards (car model is long-retired) and for almost two years was keeping the driver's side semi-permanently closed and using the passenger side to get in and out.Smitty's knew I had been dealing with this frustration. Mike, the manager (or owner...not entirely sure) saw my same model car (and same color!) was at a local wrecking yard and took it upon himself to go there, take it off and purchase it, and take it back to his office at Smitty's. All while not knowing if I would even want it.I took my car in for some other maintenance and he texted me, with a photo of the door, and asked if I would like them to go ahead and install it while my car was there. I screamed "yes! And thank you!"...then proceeded to start crying.I was picked up by them ( a service they offer), taken there and was presented with my beautiful, now complete car. The staff who had worked on it were standing there and I thanked them from the bottom of my heart.Aside from that experience, they do a complete point by point diagnostic of your vehicle, which they text to you, which shows all areas...what is good, what I should keep an eye on, and what needs immediate attention.Yes! I would recommend Smitty's to anyone wanting competent and thorough car repair!
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August 2023 by lee r.
**Review for Smitty's Auto Service:**Smitty's Auto Service truly sets the standard for exceptional auto care. Not only did they provide top-notch service, but their attention to detail and thoroughness stood out. The staff are genuinely friendly, making the whole experience feel more like a visit to a trusted friend than a typical auto service. Highly recommend for anyone seeking unparalleled automotive care. Will definitely be returning for future needs!
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August 2023 by Margaret D.
I'd taken my car to Aero Auto (boo, hiss) and they were unable to fix this battery/alternator issue. They misdiagnosed it and replaced only the battery, but the car's battery light was still on and they basically said they couldn't do anything about it, until one day my car simply stopped working again. Smitty's kept it and at first thought it was a battery drain since they couldn't replicate the alternator issue right away, but then the guy was able to, and they replaced the alternator. Someone gave me a ride to pick up my car. It was pretty smooth considering this issue had been ongoing in my car for some time.
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August 2023 by Chloe H.
During our vacation, my alternator unexpectedly gave out. Naturally, I turned to Yelp to seek out mechanic shops with positive recommendations. Smitty's topped the list, and they certainly lived up to their stellar reputation. Despite her busy schedule, Brittany accommodated my car promptly (always a promising sign).While the estimate initially came in at nearly $700, I was taken aback by Brittany's apology for the higher-than-expected cost. She thoughtfully explained that accessing the alternator on my Mazda Tribute posed considerable challenges, necessitating the removal of the right axle. This was something I was already aware of, given that the alternator had been replaced just four years prior. What she didn't know was that Smitty's did the job for $150 less than what Meineke had charged for the same service. After a mere five hours, I was back on the road.Without a doubt, I wholeheartedly endorse Smitty's as a top choice. They totally saved my vacation! Thanks Buddy!
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August 2023 by James P.
My parents and myself have brought our cars here for more than 15 years and we're going to stop. It's increasingly become more expensive and I'd say with questionable service.This last time I brought up my mother's car and they charged $350 for two diagnostic tests ($175 each). That's shameful. One was for checking why the car failed a smog test and the other was to check the reason the car wasn't starting.As far as the car not starting they discovered the problem was the brake sensor and once this was fixed the car easily started up. But before I picked up the car they told me I needed to repair the shifter that could cost $500 plus another $175 diagnostic test. Luckily, I decided to wait and once I started the car it was very easy to shift and it started right up every time. I realized there was no problem with the shifter and the issue was the brake sensor. I called to tell them this and was told I was lucky and that this is a "win." Obviously they didn't give me an honest assessment or diagnostic test and tried to get us to pay for a new shifter that we didn't need. Had my mother spoken to them she would have told them to repair the shifter because she would have been worried the car wouldn't start up. So we've decided to move on.Also, after we first brought the car in for these diagnostic tests they sent a text listing all the repairs they suggest but they don't give prices. I asked the attendant why they don't give prices and was told that they don't have a way to do that. We paid $350 for diagnostic tests and they won't reply with prices. Very weird and surprising. So I had to call and go through the list of suggested repairs with the attendant and write down the prices of each. It was really unnecessary and inefficient. I suspect the reason they don't provide prices is to cause confusion so people spend more than they would otherwise agree to.
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July 2023 by Sarah Anderson
Smittys was amazing! As a woman, having a woman answer the phone IMMEDIATELY put me at ease, but either way, ALL the staff were so friendly, helpful, answered my questions (even when I made em repeat lol). When the work was done, I got a text with a link to my report, with photos. Everything was laid out clearly. The work was done so well. Pickup was breeze. They were cleaning my car with air condition on full blast when I was done with payment. I honestly couldn't speak more highly. No games, no hidden anything, no playing me for a fool because I'm a woman. Just friendly, quality, professional work. These are MY car people now.
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July 2023 by Lisa H.
I took my van here for a belt tensioner and the gal estimated $200 for repair but they 1st had to do diagnostic for $88. So I made appt. For repairs. I was told that cost will be waved if repairs were done there. They called and confirmed I did in fact need tensioner replaced which I told them that's what I needed. Only now price was over $450+. I could buy part online for $50. A 15 minute repair was billed at 1.5 hours labor and $200+ for $50 part. This place is a ripoff. Bate and switch shop. Don't use them unless you want to get taken advantage of.
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June 2023 by George Stalmah
Let's start with something that you notice immediately and is so rare these days: friendly, courteous, employees. All 6 employees that I even briefly came into contact with greeted me with a smile ? and hello. And it wasn't fake or contrived, such as 'have a good day' without even looking at you.The Inspection Report received via text was thorough and easy to understand. There was zero pressure to purchase any additional services.Smitty's earned my trust. They'reNumber 1 on my referral list.Thank you!Services: Auto engine diagnostic
