-
May 2025 by Raafat Kalliny
Terrible company, scammers, they sign you up for something and then they charge you higher than agreed on
-
April 2025 by Sunny Farmer
Very helpfull staff, but; The store management hired a bunch of IPhone users so they can help with any Andriod problems. Also you can't hold the new phone before you buy it. Would you buy a car with out test driving it? I'll shop elswere.
-
April 2025 by Kathy Stuart
Gabe was terrific and helped me get my phone up and running again! YEEAA!!!
-
March 2025 by Frank Taylor
The visit was very smooth, I exchanged some equipment and was on my way.
-
March 2025 by Ginger Lou
Quick and efficient service! The staff is knowledgeable and helped me get everything set up without any hassle.
-
February 2025 by Sid Suarez
Easy return of equipment. Pleasant personnel.
-
October 2024 by Dhruti Parekh
Review is for store. Worst customer service. I tried to return equipment on behalf of my wife and the rep was acting as if I am creating a scene. My wife disconnected over the phone and I was trying to find the email stating the account is disconnected or something and he was man don’t play games here.
-
October 2024 by Sebastian
Isaiah was really helpful. Super nice and patient
-
July 2024 by Farid Ahmadi
Ignore the low reviews, very nice place to come in! Very helpful and fast workers here.
-
July 2024 by Steve Sultan
Great service, friendly and knowledgeable! In particular, a big shout out to Joran Raymond, who handled our mobile phone transfer. He was terrific!!!!
-
June 2024 by Linda KAESER
No help at all. Clerk could care less! I felt like since she wasn't selling me anything. She could not be bothered. I must go to tech support and no one in the store could do that. I have 5 phones and 3 houses I man age....all Spectrum! Wifi, TV and phones. Zero help. Call tech support. OMG
-
June 2024 by Aashna Lamba
Horrible experience
The representative named Jay Pittman was so rude.
It’s a store which hires racist people.
-
June 2024 by Greg Hicks
No probs, the staff know what to do, easy in easy out
-
June 2024 by Chris Silva
The worst company ever! I returned a iPhone 15 pro iPhone that “wasnt working” and even paid a restocking fee of $50 to return the device and I got a pro max. I walked thru the reset and return process of the phone settings over the phone with their customer service team. Now, I get an email stating it won’t be returned and they charged me $1500! Because the rep didn’t disable the phone appropriately for return. The Ryan S, of leadership said there’s notes on my account stating the rep was walking me through closing out my phone for return. But he said he couldn’t verify if she did it correctly or not! WTH!? No accountability, they have voice recordings from the call and he didn’t want to review them for accountability purposes but he would use it for future coaching for new customer service reps! Are you kidding me? What a joke!
Ryan S, of the leadership team couldn’t give me his last name, his email, or his managers email because it’s “against corporate policy”.
The rudest customer service agents and corrupt corporate policies. Do not sign up w: these jokers… they don’t even have my phone number listed correctly on my account. CLOSING MY ACCOUNT!
-
May 2024 by Rebekah Love
I’m happy, happy, happy! Spectrum is dependable and their customer service is excellent. They aren’t perfect, but they work to make things right.
I’ll take it any day over my previous experience with Verizon’s degradation in service, price gouging, lying customer service reps. And, every time I called Verizon with a technical issue, their solution was for me to pay more. We were very hesitant to leave Verizon because they have excellent coverage. However, my interactions with their customer service made me question whether I was on the TV show “Punked” with Ashton Kutcher.
Spectrum still values people and relationships with their customers. I’ve been very happy with my wi-fi service over the past 7+ years, so I just switched over my cellular service to Spectrum since they use Verizon’s network. Spectrum’s pricing is 37% of Verizon’s with 100% better customer service. So far, I’m ecstatic about the switch (2 phone lines at an introductory rate of $50 a month. 50 gigs of 5G speeds (it will slow after reaching 50 gigs). That price also includes 10 gigs of personal hot spot @ 5G speeds as well. After a year the price goes up to $69; they promise to never raise rates (TBD). Even with the increase, it’s still 51% of my prior Verizon bill.
I’m extremely happy to have found the Spectrum solution!
