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March 2024 by Tara V.
I frequent this location often and have always been provided with great customer service until today. A guy working at the counter by the name of Rick was absolutely terrible. He was unwilling to ask for additional help, even though I just ordered an item a month ago & told me that it's not in the system and it's too late to return even though it has never been used. I order several hundred dollars from Staples monthly for multiple businesses and he was unwilling to ask for help to try to assist me in getting this return placed. I will definitely not be returning to this location or ordering from Staples in the future and will be using Costco for my business supplies going forward.
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February 2024 by M J.
Went yesterday for the first time to inquire about printing a memorial photo for my brother who has just passed away and some other memorial material. I didn't know how or where to start so I went to the printing service area where I found Carol sitting opening mail. I could tell she didn't want to acknowledge me and from far away she asked with a very annoyed voice "can I help you?" I didn't want to speak about my matter loud so I asked if she could come to the counter. She was so annoyed that I had to ask if I was bothering her. I just couldn't be there for another second. I reported her behavior to management and left. I know I'm going through grief, and I don't know what she's going through in her life, but I would never have such a bad attitude toward a customer. I hope she has a better day and a better attitude towards others. You never know what they are going through when they ask for help.
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February 2024 by Marie O.
Poor customer service in the copy and print area. Carol was assisting and she basically decided she didn't want to help us at all. A customer standing in line felt bad for us and gave us directions on how to print out an email. When we needed help with the printer Carol tried to ignore us again and go out of her way to help another person walking up to the counter who had not even arrived in customer service yet. When I asked her directly if she had a problem and was in some way upset with us. She said no.and gave us a fake smile. Really surprising just how rude she went out of her way to be. I do a lot of business printing her. Not anymore!
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January 2024 by Ruben Lucio
Extraordinary place
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January 2024 by Bailey F.
We printed our wedding invites here and Avery in the print center was sooo helpful! They turned out great.
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January 2024 by Aaron Parker
They had what I was looking for and directed me to stores in town that had items in stock. Gene at the register was very helpful!
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January 2024 by sonia t
The cashier was welcoming, helpful and friendly. Always find this location convenient and easy.
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January 2024 by Santhana Krishnan B
Needed a 36"X48" poster ASAP on a Sunday. And all I had to do was call and check with Avery who advised me perfectly and made sure I got the poster printed almost on the spot.Sincere thanks to the team.
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January 2024 by M Thomas
Will never return to this store again. Had an incident with the manager a year ago but tried to move past that until Monday night. Monday night I had to drop my car off at the dealer to get it fixed so I was using Uber for my shopping trip. When I reached Staples I had already been to another store and I had my purchases with me. I was informed by " Denzel" that I needed to leave my purchases at the front door or I could not shop in this store. Now if this policy was posted some place I would just have not entered , but it wasn't and he allowed the 2 women to carry hand bags into the store and shop. So discrimination at its finest. He insinuated that my intentions were to shoplift and I was immediately offended .. I even showed him $500 in cash in my pocket and was directed to leave. So no problem Staples I will take my business ANYWHERE else. I was told this was a store policy , if discrimination is your policy be careful you won't be around much longer as many of your counterparts have already closed up shop. I'll be contacting an attorney after this encounter.
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January 2024 by ANTONIO CORVERA
Great service
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January 2024 by Jacqueline Cialdella
As a rep, I am constantly printing and picking up documents, etc. Carmen and Andrew at this location ALWAYS go above and beyond to assist. They’re quick, effective and so friendly every single time. I’ve been to all of the Staples throughout San Diego and will drive out of my way to go to this location because of them. I asked for the District manager’s name solely to let them know this store knows exactly what they’re doing.
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January 2024 by Presli M.
I had a very last minute print job for a funeral program. We learned that if we wanted to do a showing, the venue required the service to be within 7 days of passing. This put us in an incredibly stressful time crunch to design the materials and print hundreds of copies, on top of it being Christmas Eve-Eve, we thought we were out of luck. I called around to different print stores and was discouraged time and time again. I finally called Staples in Mission Valley and immediately explained the situation to Avery. She handled with kindness, understanding, and urgency. I have no idea how she did it, but she definitely sacrificed her time to get the 500 programs to us in less than 24 hours. My family was in tears and are forever grateful for Avery's professionalism and accommodation in our time of need. We will definitely be assigning each print job to Avery at Staples due to our experience. Thank you, Avery!
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December 2023 by Brittaney S.
Fast, friendly, and efficient service! I went to this location for passport pictures and was in and out within 10 minutes. I was greeted by a friendly staff member who led me to the passport area. The pictures were taken and printed out within a few minutes, and they turned out great. I recommend this location for this type of service.
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November 2023 by Lisa Garcia
Customer SERVICEErnie and his team always great me by name. Jennifer and Andrew in the print and marketing as well
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November 2023 by Thomas H.
I went to Staples for ink for my printer, batteries, and a book holder. The first guy, Pablo, I asked about a book holder, got mad at me, and gave me a bunch of attitude. He said they don't have those. I asked if he was sure, and he got on the walkie-talkie, and asked if they had book opener's. I told him that's not what it's called, and he said what is it then? I'm waiting for the nomenclature! So I walked away from him, and went to the front. I asked the guy at the front counter. If they had book holders, he searched on his phone and came up with scented bookmarks. I told him I was looking for a book holder, and showed him a picture of them, and he told me they don't have those. When I was checking out, they have a sign on the front counter that says 25% off for veterans on all in-store purchases, for Veterans Day. I asked if they had military discount, and he said no, and then I pointed at the sign, and he said, "oh I guess we do." he rang me up, and scanned the QR code for the 25% discount, and it only discounted the batteries. So I referred to the sign that says 25% discount on ALL in-store purchases. He said they don't do that for ink. So I asked to speak to a manager, he came over and used some other way to give me a 6.5% discount on the ink, and did not honor the 25% discount on all in-store purchases. When I got back out to my car I googled book holders, and it says they have two in stock in the Staples that I was just in, but I can't bring myself to go back in there and spend any more money at a place that is full of employees so inept, and incompetent. Never shopping at Staples again.