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April 2024 by Deborah Gilham
The room was awesome. I loved the kitchen,it had everything you would need to have a glass of wine or cook a nice meal. My only complaint is that the water temperature was insufficient. I enjoy a hot shower, and it was barely warm enuf to tolerate. Oh and no jacuzzi! Great breakfast!
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April 2024 by Callie Saldana
The room had awesome amenities and was in a great location. It was also quiet and clean. The only issue I had at all was a faint smell of pee in the room (knowing that it was pet friendly, it wasn’t too much of a complaint for us).
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April 2024 by Michelle
If a hotel is 2 stars, then you expect pricing will reflect the quality of rooms & service. So unfortunate that our experience at this hotel was shameful. In the entrance to the lifts, the carpet for the full 3 days was filthy with food crumbs, dirt from outside etc, in the room microwave burnt marks, fridge constantly leaked water had to use a hand towel to absorb it at the back, arrived in the room to a dishwasher full of unwashed crockery, all of it! No towels. The reception staff were always pleasant and encouraged patrons to ask if you needed anything. I asked for boiling water, female reception staff told me to use the pot, of which there was only a 5L option? Knives had rust, food out of date!Just believe you need to be aware of the lack of cleanliness and working kitchen.
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March 2024 by Judith Villarreal
I don'tliked thisHotelSpoonsForCookdirty theRefrigerator up hairIt was very dirty inside.furnitureTheHallDisgust half sitting down very old bathrooms do not have manual showerIt covered theSink and rateBathroomNeverI come back
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March 2024 by Penny Nelson
Dirty place I have ever stayed in. My son had surgery so we had to stay, I could not keep moving him around. But I would have left after the first night.
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March 2024 by Riley Tsang
Friendly staff. The resident dogs are super friendly and always fun to see. Breakfast is fresh and varies from day to day it's not always the same food.
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March 2024 by R Zavala
Had a great experience this weekend. The staff was very helpful and nice . Miranda was amazing and deserves beyond 5 stars ✨ thank you all for making our stay welcoming .
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January 2024 by Betsy MacGowan
Great place. Visiting family in the area. Free breakfast. The lady who manages the breakfast does a great job. We also used the heated pool several times. Needed to get staff to give us access to the pool because our room cards didn't work. Needed to ask for pool towels. But overall very nice relaxed place. Would recommend.
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January 2024 by Dale Crary
Decent stay. Great staffRooms: Decent rooms
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December 2023 by Claire Bear
In my recent stay at the hotel, I encountered several challenges during check-in. The understaffed front desk resulted in a prolonged wait, and despite booking my reservation two weeks in advance, there seemed to be uncertainty about the availability of a room. The receptionist made peculiar comments about my appearance compared to my license photo, and when faced with a key card issue, the immediate assumption was questioning my ability to read the room number accurately. While the staff may not have intended any harm, the overall experience was marred by a lack of professionalism and effective communication.
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November 2023 by Dawn Starke
The best thing about this place is the nice Asian lady in the morning preparing breakfast. She was kind and happy to help. Everything else about this hotel was awful. I stayed 3 nights. My company paid for my room and put me on the 1st floor.The first thing I noticed is when I came to lay down in the bed there were alot of stains on the bottom sheet . I asked if they could have them changed and she said, are you the one who called about the Cobb webs? I said no. But I was so tired from traveling after an hour of waiting I called again and they sent someone about 45 min after that. I had fallen asleep on the sketchy dirty looking sofa while waiting.You can hear every footstep above you like it's an old house. Like someone's pounding their heels into the ceiling. It was constant and so loud. This wasn't from kids running at all. It was a heavy foot adult. The guest above me was asked two nights to try and be considerate after 10. But continued late the 3rd night again. The front desk asked me if I'd like some ear plugs. I couldn't move rooms because the hotel was supposedly booked. And I was here on work and couldn't pay for my own room elsewhere.Even worse I had no hot water for 2 days! I had to take a cold shower after a long day at work. I had to keep calling the front desk to ask to be moved or to have it fixed. They said they can't turn it up anymore, because there are children here and can't have it burning them. That is understandable but it wasnt even warm at the hottest setting. They said let it run longer first. No change. They said the water had to come far from the boiler. None of my coworkers had this issue. Every excuse possible, but i just wanted to actually have it looked at. Until the front desk assistant finally came to my room and tested my water after 2 days of cold showers. It was room temperature at best. She said she'd have someone come look at it the following day. So I called at work around 4pm the next day to see if they looked at it. And the front desk attendant said oh ok I can have that looked into. I said this should have been addressed by now. You're just starting now to have it looked into? Do you have someone on site this late to look at it? She said all I know Is I was told it wasn't as hot as you would like. She brushed me off, acted like my complaint wasn't valid or important. I said no its not that it's not as hot as I'd like, it's not even warm! They eventually got it slightly warmer but never hot and the pressure is more like a sprinkle.Not to mention the room key cards. They tell you don't put it near your phone or a magnet or a Bluetooth or it will deactivate it. I have never heard of a Bluetooth device deactivating my hotel room key. Sure enough, anywhere near any of those things and you'll have to walk back down and get your card reactivated. I saw about 5 other people doing the same thing at once when we got back from work. Obviously it's an outdated system to be so inconvenient.The dishwasher by the way was full of all the dishes. Somewhat clean or ran through anyway. But there were lipstick and coffee stains on most of the glasses. Why should I have to get into my room and empty a dishwasher before I can use the dishes and to only find them still dirty. They should run them first and then put them away when they're done cleaning.My coworker who stayed here said her kitchen was full of ants and had to have them come spray. They also don't clean until you check out so there is a lot of trash and towels out in the hall.It's apparent the place is terribly outdated and neglected in management or care.
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November 2023 by Jason Perry
Enjoyed our stay. Christine the front desk gal was super helpful.
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October 2023 by Celeste R.
If zero stars was an option, that's what I would have given. Pictures look beautiful. Reality was harsh. Dated rooms, dark and drab ambiance. Room was poorly cleaned and maintained, strong pet urine odor upon entering. Was "completely booked for important corporate client and employees", no offer to switch rooms, just have housekeeping spray deodorizer. Staff, including assistant manager, did bare minimum, if that, as well as being incredibly slow at check in (over an hour, agent hid and stared at computer to look busy and not provide service while needing basic instructions from assistant manager). Three male employees lied and bullied my daughter's and I which was very traumatic for all of us. I left a day early (without refund) out of fear. I am sure this post will receive an insincere reply and personal attack, which seems to be their standard. Our stay was several months ago and I didn't post a review initially out of fear of retaliation. I'm still fearful. Prices are outrageous for the "privilege" of staying at "their hotel". You are not treated as a guest and customer. Note that this is not a chain but a franchise and individually owned. There are other more reasonably priced hotels nearby with far better facilities and services. I strongly do not recommend staying here.
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August 2023 by Kelly H
I stayed here while traveling for work. Couldn't beat the convenience, less than a mile from the office. Typical small suite with small kitchen, TV and couch area, and a bedroom and bathroom. Room was decent, I understand they will be remodeling soon. Staff at the desk was friendly, nice and helpful. The highlight was the lady who set up and took care of the breakfast area. She was super nice, always said good morning and just made my morning better. I was disappointed that I was there for a week and there was no service given for the room at all. I had to go to the desk for clean towels and toilet paper. The note at check in said to put garbage outside your door for pick up. There seemed to always be some kind of food left in the hall, but it did get picked up. Also, they charge $10 a day to park in the parking lot.Rooms: Rooms were decent, bed was comfortable. The furniture seemed a little worn, but my understanding is that the hotel was purchased not too long ago and is going to be updated.Walkability: I did see a lot of people walking or walking their dogs around the area. There is a mile or longer loop with sidewalk.Food & drinks: There are some restaurants near by as well as a Costco about a block away and many more food places within a mile or two.They offer breakfast which I did use a couple of times, pancakes, sausage, potatoes, tortilla station as well as all the other continental breakfast options.
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August 2023 by Trent Nishibun
Pretty good hotel for what you pay. Fantastic location near all stores, restaurants & freeway. Very friendly service, medium-sized lobby for eating, pool/BBQ area & free laundry w/4 washers & 4 dryers. The ‘breakfast auntie’ is the nicest lady ever!The walls & ceilings are thin so you’ll hear everything including someone taking a shower above you. The mattresses on the pullout sofa are very thin so only useful for small kids. And the ‘full kitchen’ has 2 small burners, microwave, no oven, 1 small pan and 2 medium pots. Also minimal cooking utensils.
