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January 2024 by yalda kalantar
Very happy with my purchase. Rick was very knowledgeable, helpful, honest and answered all of my questions. Definitely will be back for our next piano. They have a nice size room for recitals next to the gallery that my son had his first performance. Very pleasant experience.
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April 2023 by Alex
Awesome store!! Beautiful pianosOwner is talented pianist with great instruments in stock!The Baldwin grand in the back is best !
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January 2023 by Fernando Zamarron
Healing with a Steinway
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January 2023 by Mahsa TB
It's a dream of mine to buy a Steinway one day. This wasn't that day, but I played on an Essex and a grand b, and I am even more in love.
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October 2022 by Alan Z.
I visited Steinway store many times in the past and I got to know Rick Rice who is super patient, knowledgeable, and caring he will take his time to help you to find the right piano even if decide not to buy it from him he knows all the brands and has years of experience in piano industry I will recommend this place to any one that is looking to buy a piano.thank you Rick
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January 2022 by Jason Veirs
Called Steinway Piano Gallery for a few questions on an existing Steinway piano that we have.. Rick was very helpful and straightforward and was a wealth of information!!! They are definite experts when it comes to Steinway pianos.
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May 2021 by Ronnie A.
The person in charge of this store is very knowledgeable. He shared insights to what a Steinway piano really is. Also informed me of the cpo inventory they have.
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January 2021 by Greg C.
Your once in a lifetime buying experience purchasing a Steinway Piano will only be enhanced by shopping here. Rick was as knowledgeable about his product as he was kind and detail oriented. I was in the process of buying a new home but closing escrow took an unexpectedly long time. Rick upgraded my purchase from a floor model to a new one at no additional charge during escrow. He stayed in touch and then delivered my piano over a hundred miles to my home. It was an entirely flawless experience - just like the product itself. Don't go anywhere else because you will never beat the product OR the service you get here.
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January 2021 by Jingxin Li
This is absolutely a go place! We were very impressed with Rick, R. the store manager. First of all he is very knowledgeable about piano, including Steinway Pianos and other pianos. We felt learning from him is like reading a piano encyclopedia. He provided us professional services, including selecting a piano. He was very patience, courteous, and helpful when helping us selecting a piano. His goal is not to sell but meet our expectation and have us satisfy with the purchase. I remembered asking him: “what is your return policy?", he replied: "if you don't like the purchase then I didn't do my job well". Rick not only gave us an exceptional purchasing experiences, he also provided us excellent after purchase services. In addition to that, he kept up his words. We can trust him after having several encounters with him. Lastly, he shared with us about the Steinway Piano Competition. We were very grateful for what he shared with us. This is definitely a recommended place to visit if you do think about buying a Steinway Piano.
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January 2021 by Annabel Wang
Rick is courteous and patient with my family throughout the selection and purchasing process. Very impressed and satisfied with our piano!
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January 2021 by Aziz Shavershian
They sell the best grand pianos
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January 2020 by Betty Trinh
Beautiful gallery to check out Steinways at their grand opening. They have a recital room for special performances. The factory store debuted out of the company's new strategy of owning new stores. Customers would be purchasing straight from New York, without going through a dealer or middleman.
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January 2020 by Tiberiu Negulescu
Great store with great location, set up and a great variety:-)However, what makes this place SPECIAL is their manager, Rick Rice.When it comes to pianos, Mr. Rice is a book of knowledge, when it comes to Customer service, he's of the highest marks, as the pianos that they sell.Thank you Steinway for giving San Diego such a perfect store!