-
April 2024 by Crystal Alarid
Old post, but still valid. I previously purchased a necklace from the original Swarovski store in Austria and was given a long skinny, rectangular box that snapped shut to close all in one piece. The box was elegant and fancy. The box was a nice way to store and showcase the necklace that I purchased in Europe.My complaint is that my box was stolen!!! I bought the necklace in the original box for repair and when my necklace was returned, I was given a cheap square cardboard box that did not nicely showcase the necklace. No one was able to ever give me an answer about what happened to my original box. I feel I should be given some form of discount for any future purchase. I was so upset that instead I was given this random box that did not properly keep the necklace secured with the little fasteners that held each end down and closed altogether like one piece. Beware!!!!
-
February 2024 by Nalee Staton
I have still yet to recieve my package from UPS and it is now being held at UPS per “senders request” I would like a full refund & you as the sender can have it shipped back to you. It’s not even in transit to me. 2 days later after Valentine’s Day still nothing I’ve called Swarovski & UPS no help in getting me the package so I would like a refund.Your chat box doesn’t work to chat either & on top of that you wait over 20 minutes to speak with someone on the phone. Your contact is webpage also doesn’t work and says page not found! Very disappointing. Then you fill out the email box that has an error clearly bad reviews all over the place. Really sad because I spent a lot of money on jewelry here and expected exceptional service & it was nothing close to that!
-
October 2023 by Paulina Ruiz
Excellent attention and recommendations. Such kind service. Very happy with my purchase ?
-
June 2023 by Mayela Gonzales
Excellent customer service.
-
June 2023 by Shay Jones
6/10/2023 just after opening I had a great customer service experience and purchased jewelry based on my sales person incredible sense of style! His ear was a canvas! Thank you!
-
May 2023 by AO Stuart
Love the jewelry and great staff ready to help, and the gentleman assisting was very knowledgeable about the product.
-
April 2023 by Juan Bernardino
Quick, efficient, friendly, and professional service. Came in and walked out with 2 satisfied customers in under 15 minutes. Never caught a name but the phenomenal young lady who attended us was polite, courteous, and the only visible staff member. Awesome job.
-
February 2023 by Martin Ney
Great customer service employees very friendly
-
January 2023 by Tiffany Nowden
Beautiful store. Excellent customer service.
-
January 2023 by Philip D.
Came here at noon on a Wednesday. Door was locked and lights off. No sign on the door saying they why they are closed and they store hours say they should be open. What gives?
-
November 2022 by Rosaria Diaz
Omg! The most beautiful items I've ever seen....
-
November 2022 by Ashritha Kashyap
Good collection available in store.
-
September 2022 by Sofia S
Tiny yet beautiful and of highest service
-
September 2022 by Sofia Shimanskaya
Tiny yet beautiful and of highest service
-
April 2022 by Richard Walsh
Beautiful stuff, very expensive
