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September 2023 by Alin K.
Zero accountability... staff claims faulty filer then wrong filter.. oil leaking on brand new 2023 truck..changed filer and top off oil.. at first they offered a new oil change but then changed there mind after manger showed up. pure greed... and incompetent staff.
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September 2023 by Robert Pitchardo
After the oil change was done, they had me drive off with the oil pan not screwed back on securely that the front part of the oil pan fell and started grinding and getting scratched up in mid traffic to where I couldn't just stop driving and scared my kids. They fixed thier mistake, but didn't offer a discount, replace the oil pan or a not charge for the oil change. At the end of the day, I ended up paying full price and ended up with an oil pan that has damage to it.
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August 2023 by John I.
I had previously received great service from this location, so I decided to get my daughter's car serviced here. I called to confirm that they service Audi and will reset inspection due light and any other light pertaining to maintenance. I was also quoted a price that is reasonable and on top of that gave me a $10 coupon. I went to the location, workers did not seem happy, I was charged $30 dollars more than what was quoted earlier when I called and even said the person I spoke to did not work there. J guess I had no choice but get the oil change done, at least the guy said he will reset the lights. After the oil change, I asked to reset the maintenance lights, the guy said they don't do that and said sorry while walking away. I was caught off guard since I already paid mid service. For a place that's gotten great reviews, I don't think I am one to say I had a great experience. In fact, they just lost a repeat customer.
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August 2023 by Doan N.
My husband brought my car to the shop and we were both satisfied by the friendly service. However, our whole bill was $300 so we expect it to be perfect. We got home and found this. Kindly be more careful.
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June 2023 by Brenda Soriano
The best customer service hands down. I’ve been here multiple times and Isai goes above and beyond with checking lights, coolant, filters etc. very very personable and welcoming. Fast, convenient and awesome!Service: Oil change
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May 2023 by Jessica N.
I love this location because they're conveniently located close to my home and they are always in a good mood; very friendly and diverse staff!I have been coming for over a year and they're super proactive. They will check everything for you (lights, fluid, air filters, windshield wipers, etc.) and they'll do it all in minutes. The money is truly worth it especially if you don't want to wait. I have never seen a long line here either since there's another Valvoline super close to this one.
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May 2023 by Jordana J.
I have never come back happy from an oil change. Today was my best experience! This was my first time at this location. The service was fast, and informative. Drea and Omar were on top of their game. Drea took her time not simply tell me but show me and explain what my car needed. She was never pushy and was very friendly. If Drea isn't part of management, she definitely should be. I often hop from place to place for my oil changes, but I'm definitely coming back here now!Tip: come in as soon as they open and there is no wait :)
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April 2023 by Apollo Media
This place is so slow. Definitely not a 15 min. More like 45. Go to other Valvoline locations they are faster.
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March 2023 by Madeleine Frey
Got my oil changed. They checked tire pressure and did not screw on my valve caps correctly… got home. Had TWO FLATS on my rear tires within 20 minutes. Car was sitting on the tire rims for awhile before I was able to Jack it and pump my tires up. Checked other valve caps and they were almost at the point where they would’ve deflated too. Really upset and disappointed that I had to spend an hour inflating my tires when it’s supposed to be a quick and easy oil change. Thanks Valvoline!Services: Oil change
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February 2023 by Hari Prasanth Gopiraj
I went for the Engine Oil change. The process was smooth and everything happens underground and you don't even realise that they have changed the engine oil. They will inflate the tire air pressure as well and the default checks such as the headlights, indicators, safety lights can be checked as well. For Engine oil, they have two kinds of oil. One is semi-synthetic oil (approx 85$) which runs for 3000-3500 miles whereas the synthetic oil (approx 105$) (little costlier than semi-synthetic oil) but it runs better for 7000+ miles.If you feel this review helped you , give it a thumbs up.
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February 2023 by Nancy H.
The Valvoline near my home is my go-to for synthetic oil changes. I always find a Groupon or a coupon on their website. The mechanics are friendly and efficient. Every once in awhile they will tell me that I need to replace something, but they are NEVER pushy. Cabin air filter seems to pop up as an issue for every car I have brought here. But these are legitimate recommendations (one of my vehicles randomly had NO cabin filter, it must have been removed at some point and never replaced). I just end up changing them myself, so I use their recommendations as a reminder to change the filter. Service is FAST. Once I came 30min before Nishiki Ramen opened. Somehow, the oil change got finished by a bunch of mechanics while another mechanic was entering my credit card information into the computer, and I still had 20min to spare before Nishiki opened. Drawback: The one drawback to this place is they always tell me I need to come back in 3-6 months for another oil change. But I thought the whole point of getting a synthetic oil change over conventional is that it can last for a year? I just bring it back once a year since I drive fewer than 5K miles per year
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January 2023 by Beth Alison
I wish I could remember the name of the wonderful woman who helped me with my oil change. She was so kind, friendly, and totally transparent about costs and what my car needed (and didn’t need!). She respected my decisions with question, didn’t judge me for my severely overdue oil change, and made appropriate recommendations with a smile! Thank you so much, I’ll definitely be back!
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January 2023 by Yufeng Liu
Came for a oil change at 9:15am on Friday. One car in the bay and one car ahead of me.Took me an hour to get out of there with an oil change and tire rotation. The guy really mumbled through everything. Half the staff seemed new and constantly asking for directions while the other half walked like they were getting a beer from the fridge.Come here if you don't expect fast.
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January 2023 by Michael Liu
Came for a oil change at 9:15am on Friday. One car in the bay and one car ahead of me.Took me an hour to get out of there with an oil change and tire rotation. The guy really mumbled through everything. Half the staff seemed new and constantly asking for directions while the other half walked like they were getting a beer from the fridge.Come here if you don't expect fast.
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December 2022 by Diwakar Jain
They charge exponentially huge. It was my first visit ever, person was not even courteous to tell me any online offers/sign up offers that can get me some discounts.I wanted to take groupon but person misled by saying it will take 2 weeks for groupon to be with me.After the oil change at the very least they should reset the oil change notification light. They did not do that for me… it was confusing to see after few days the light in the car came up as if I need oil change.
