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February 2024 by iagosant
Excellent attention and very good service.
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February 2024 by carlos serrano
Stephanie was the best she took care of my problem with the smile
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December 2023 by William Glen Cummins II
Great Customer service
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November 2023 by space girl
Ridiculous lines and poor customer service( very rude and poor customer skills) by this man. Wait times minimum of half an hour. Last time coming here and will be changing to AT&T
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October 2023 by George Rogers
11:00a or so Friday, very crowded, very long wait. The staff was very knowledgeable and friendly. Service was excellent once the wait was over. Make a reservation!
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July 2023 by Alan Bess
Hands-down, the worst T-Mobile store I ever dealt with. Noe one of the associates is an expert in bait and switch when it comes to doing business with T-Mobile. He will lie in your face and behind your back. They speak in Spanish to Adler. Socia said thank you no other person understand what he saying.I highly recommend avoiding this sales representative as management does not care except for your sales and then you will have issues moving forward. I would not do business with the store ever.
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July 2023 by David Verrinder
I can’t speak for all the stores, but I have to tell you the person who helped me here was fast efficient and incredibly helpful. I was really glad I chose here to get my phone worked on.
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June 2023 by Henry Castaneda
I hope I get her name correct, Paula, I think is the t-mobile associate that helped us out and honestly it was really great service. My wife and I had went in to fix a problem with our app and had questions regarding our account and my mother in law’s and she was more than helpful. We had questions about my mother in law’s account because she had recently passed away and Paula had expressed her condolences. Her customer service her attitude and professionalism was perfect we wanted to thank her once again for everything she helped us with and more. Thanks again Paula you were great.
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June 2023 by Jasmin Quijada
Some people there need better training.. staff are friendly
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May 2023 by Karen Murphy
Best store to go for better customer service. Knowledgeable and have enough staff you don't wait 2 hrs
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April 2023 by Raul Arce
Very good customer service..bilingual.. perfecto!!
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March 2023 by Jose R.
Thank you "Mike" at T Mobil San Ysidro Camino de la Plaza, for your great customer service.
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February 2023 by jtfong220
HONESTLY, The personnel (Michael, Mike, lsabel and Carla were great). I walked into the store at 10am (Opening Time) to upgrade my Flip phone to the IPhone 14 Pro Max. I initially waited an hour or so in the store to hopefully complete the wireless transfer from phone to phone. I decided to go shopping for a couple hours to hopefully return to the completed process. I returned and realized (through miscommunication) the phone being uploaded was actually the IPhone 14 Pro (Not the Max). So after finally resolving the issue with Michael (Manager), we had to start the wireless transfer all over again with the Pro Max, the time is now 2:30pm. I told them I would return by 6pm to pick up the phone. I returned around 6:15pm and Isabel explained to me the transfer just stopped and failed to complete. The phones were handed directly over to Carla to complete the transfer via another option. Carla was OUTSTANDING...explaining the entire process to me and why this particular method of transferring data was more ideal and much more efficient. She took the phones and performed a number of button presses and once again the transfer began. Ultimately, the store closed at 8pm and three employees stayed after hours to complete the process, with Mike keeping me updated. The time complete was about 9:15pm. I understand when it comes to different systems (Apple and Samsung), but, hopefully there's a much more expedited way to complete these transfers in the future. Technology is suppose to be advancing not regressing. I am also a Shareholder in T-MOBILE. I personally experienced first-hand how these employees interacted with clients/customers; although the process took all day, they still manage to complete the arduous task and I walked away tired, but satisfied!
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February 2023 by Robert Winterton
I was contracted to inspect a leak at this location a couple of weeks ago, when the rain was really hitting us hard. I was greeted by the manager Saul. He was a class act. He was polite, professional, and extremely easy to work with. He gave me his undivided attention and assisted me in answering all the questions that I had about the maintenance issue. I had been thinking about adding a line to my T-Mobile account. I asked him if it would be a long process and if he would help me decide on a phone. I considered about five different models and he was knowledgeable about every single one. He didn’t have to refer to notes once. He gave me a detailed overview of the specs on each phone. Once I decided which phone I wanted - he turned me over to one of his associates Ramon (who was also a standout in customer service) and I was out the door, on my way, with a new “in service” phone within 6 minutes. I live in Carlsbad, but if I ever have an issue with my phone, I will happily drive the 50 miles to see Solo and Ramon at the San Ysidro Boulevard T-Mobile. I’ve never felt so informed and at ease about buying a new phone. These guys rock!Bobby WintertonOwner / Operator R.E.W. Construction and Handyman Services
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February 2023 by Tiana Lombardo
They have been very helpful thanks so much!
