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March 2024 by Katherine Maines
"Exceptional Team Makes Every Interaction a Joy!"Review:I cannot express enough how impressed I am with the team at T-Mobile. From the moment I walked in, I was greeted with smiles and genuine enthusiasm. What truly sets this store apart is the incredible team behind the counter. They are not only knowledgeable about their products and services but also make every interaction fun and engaging.Their enthusiasm is infectious, and it's clear that they love what they do. They take the time to understand my needs and provide personalized recommendations that suit my lifestyle. It's refreshing to see a team that goes above and beyond to ensure customer satisfaction.Moreover, the atmosphere in the store is always vibrant and welcoming. Whether I'm there for a quick question or to make a purchase, I leave with a smile on my face. The team's positive energy is palpable, and it's evident that they genuinely care about their customers.In summary, T-Mobile has created an exceptional customer experience thanks to their fun and engaging team. I highly recommend this store to anyone in need of mobile services. Keep up the fantastic work!PS: Their T-Life “Tuesdays” are the best! This branch rocks!!--
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March 2024 by IFIX
I came to this store with no hope that I could get my problem solved with T-Mobile. But Alessandra made the impossible possible, and everything went smoothly, and in less than 10 minutes, I was back on the road again.
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March 2024 by Johnny G
Just a very helpful person - we worked on the problem till it was solved. Also very pleasant personality. 5 stars well deserved I don’t usually “do this “ but this person is a keeper
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March 2024 by Dimitrius Loa
I needed to do an upgrade for my phone urgently because I need it for work and stuff I have to do for church and vacation. These guys went right to it and helped it so much that made me feel like family! Ally and Eric were beyond helpful, very knowledgeable of everything concerning the phone, what's best how to make the most of your money. Just incredible service. Thank you Ally and Eric for your help. The Store manager was outstanding, always checking to see if I need anything. Even the Regional Manager came out and ask if I was okay and had everything I need it. The staff here is unbeatable. Thank you all for everything!!! This will always be the T-Mobile Store I will go to. I live all the way south San Diego close to San Ysidro but I will drive here because of the customer service, the staff and the management. INCREDIBLE!!! HIGHLY RECOMMEND!!
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January 2024 by P. Ferrel
Pure Professionals. Not like the T-Mobile in Oceanside California off the 78 freeway.
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December 2023 by Binh Bui
Very helpful and very patient to employees here. There was a mentally ill person and they handled her perfectly.
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December 2023 by Jeff Zettel
I went in today to drop off a router for someone who died tragically. I told them I was there to drop off a router for somebody who died, so they knew I didn’t have any account details. They made me wait for 40 minutes. When I was finally seen, they took the router from me. That’s it. It took them 5 seconds. Glad I waited 40 minutes. No good deed goes unpunished! Thanks T- Mobile!
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December 2023 by david kramer
Went into the store with a problem in my prepaid plan. After waiting 15 min the employee and then manager informed me the issue was "above their pay grade" and I would have to call in. T-Mobile: stop wasting our time, train your employees.
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October 2023 by Joe Wittich
I stopped in to the Balboa location because I wanted to unlock a phone. It was not an easy task because while the phone was T-mobile I don't have a T-mobile account. I definitely need to thank Alessandra for all her hard work getting this done for me. She is great and she never gave up trying until she was successful. Other employees were friendly and helpful as well. I would highly recommend this store!!
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October 2023 by Akram Alzamari
⭐⭐⭐⭐⭐I recently had an outstanding experience at the T-Mobile store located at 5504 Balboa Ave Ste B, San Diego, CA 92111. I went on Oct 7th, 2023. at 4:30 P.M. From the moment I walked in, I was greeted with lightning-fast service. The moment I opened the door, a friendly team member was ready to assist me.The saleswoman who helped me was fantastic. She took the time to introduce herself, understand my needs, and offered valuable recommendations. Her knowledge about the current phone promotions was impressive, and she guided me towards the perfect plan that matched my requirements.What truly set this store apart was their professionalism and unwavering focus on customer satisfaction. They went above and beyond to ensure that I felt valued and taken care of throughout my visit.Additionally, there was a moment when I needed the manager's assistance, and he was equally remarkable. He was quick to step in, addressed my concerns professionally, and ensured that everything was resolved to my satisfaction.Overall, I can't say enough about the exceptional service I received at this T-Mobile store. Their speed, customer focus, and professionalism deserve an A+ rating. If you're in the market for mobile services in San Diego, this is the place to go. Thank you to the entire team for making my visit a truly memorable one! ?? #TMobile #CustomerServiceExcellence #APlusExperience
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October 2023 by catherine coroneos
The girl that helped me was nice and friendly. There was a kind of long wait but it was not bad.
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August 2023 by Danny M.
horrible ineffective staff super slow been waiting 40 minutes to return WiFi device tried to cancel one line but they can't do that in the store.
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August 2023 by Alex “Alex” S
They don't know what are they doing, shady, crooks, if you're not buying, they'll tell you the system down for three or four hours, they scan my license without my permission,don't go there.
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August 2023 by Ali S.
They don't know what are they doing, shady, crooks, if you're not buying, they'll tell you the system down for three or four hours, they scan my license without my permission,don't go there.
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August 2023 by Lee Mak
Before exchanging phones in store within the 14 day grace period, I was assured by the person helping me that I would get refunded for the down payment, deposits, etc. that I paid for during my original order. That ended up being untrue and now my account is a mess. My first mistake was switching to T-Mobile. Second mistake was visiting this store.
