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November 2023 by B Hughs
Same UPS driver has yelled at and harassed 2 young autistic children in the past 5 months. Complaints have done nothing. They still allow this maniac to deliver packages in our neighborhood in Mira Mesa. Police have been notified.
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August 2023 by P L
Was a franchise owner for years- do not recommend! They are corrupt and don't care about their own franchisees! Hundreds of warnings! Do NOT work for them.
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August 2023 by Gina
Although UPS logo is on the building, each store is not run the same. I wasted a lot of time with a simple servìce request at a store in Birmingham, AL. Southside.
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July 2023 by Rebeca Randle
I am livid!!!! My package of medical electrodes NEVER came to my house. It has been over one month and a neighbor who just got back from Europe for a month said they delivered it to him!!!!! What!!!!!?????? 7/15/2023 This does not stop here.
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June 2023 by jennifer novello
I am a former employee of a ups store in Knoxville TN..I called the corporate number to let them know the owner at my store was not paying me overtime hours for any overtime I worked..they dismissed me, refused to hear any information, refused the number of anyone at all I can report this to and then hung up on me. Awful customer service. 0 stars
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May 2023 by Tamika Renteria
I’m very disappointed in UPS this makes the second time I didn’t receive my delivery and it was marked as delivered. Not sure where the driver is dropping my stuff off at but it’s not my place. The first time I had to get a refund because the merchandise was sold out so I they couldn’t replace it. I recently bought some merchandise that I waited 2 mo for it to be back in stock and UPS failed again said they delivered yet I don’t have my items. I filed a claim and learned that the merchant is out of my sizes again!! I’m so frustrated! Because they give my merchandise to the wrong person I’m left without the item all together every other delivery provider can get my items here FedEx, DHL, Amazon but not UPS!
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April 2023 by Barbara Irvingx
Have been using UPS locations owned by Gus Salgado in South Pasadena & Pasadena since 1994. On Saturday 4/22/23 I went to his Pasadena store to order new business cards. Employees there (2 teenage boys - one claiming to be his nephew Ian) refused to take my request. One said they no longer handled business cards, the other said the company that made business cards was closed on Saturday. I went to Staples and ordered the cards.
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April 2023 by Rhonda Bush
On 3/19/23 I went to the UPS store located at 27472 Portola Parkway # 205 Foothill Ranch, CA 92610I mail a package that contained a car headlight that barely weighed anything and I was charged $93.75 I paid it, it was a return item with a rebate refund, however I called to company I purchased the item from and they said that they wouldn’t be refunding my money, I went immediately back to UPS! The owner of the store said that the package had already shipped, which was not so…… 5 days later they call to say my package had arrived and once I arrived at the store they said there was no refund because it had shipped already, which they never mentioned prior to me requesting the package back I said well go ahead and ship it then and they refused to re-ship it, then called the police on me…. WOW
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December 2022 by Michael Dahlen
Absolutely the worst customer service of any business I have ever worked with. Store 4699 is an absolute disgrace and worst yet corporate office does nothing to stand behind its franchise and hold them accountable. Impossible to use for any business.
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November 2022 by WIlliam McElhannon
I mailed a document through a ups store on May 31 2022 next day air. I paid $$.$$ the letter arrived around a week later. I put in a claim it's October 26, 2022. No help from store or thier corporate office. Very dissatisfied this should have been resolved months ago. No call from store or corporate for follow up.
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October 2022 by Franziska
Tried to get assistance in getting the refund I am due from the abominable Swampscott, MA UPS store. While they seemed to be helpful initially…after the first contact I never heard from the customer support people, nor were my calls returned. Most of the time when I called the phone would ring unanswered or I was kept on hold indefinitely. Yesterday it was 28 minutes on hold and I decided I was done. Time to initiate a chargeback with my bank. UPS does not seem to care what their franchises do. I’m tired of being lied to, having them be rude and nasty, etc. no more UPS Store for me.
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October 2022 by Teri Cullina
UPS Store Broad Ripple, IN still waiting for assistance after 4 calls to this location - a usps package was processed there May 16 but it never left the building - now 5 voice messages and a call with Jamaar - nothing - Complaint has been filed with the Attorney General's office -- October 11 2022 - RECEIVED EMAIL FROM THE ATTORNEY GENERAL'S OFFICE THAT THE UPS STORE HAS REFUSED TO RESPOND TO THE COMPLAINT - still looking for recourse..... Horrible that stolen goods and money spent for shipping not being responded to by this management!
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September 2022 by Don Williams
Employees poorly trained, rude, and wear masks so you can't understand what they are saying. It's obvious they have zero fear of being fired. I will purchase my drop shipping supplies elsewhere from now on.
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August 2022 by Darren Coey
Tried getting help here because the Chillicothe branch can't seem to find my house half the time. I literally watch them deliver stuff to a store 1 block from me and then drive by my house oblivious to the numbers on the front of it. Was transferred to customer service from Corp and got nowhere with that... The whole reason I order things for delivery is because I don't want to go get them but have to go to Chillicothe to pick up my stuff that someone is being paid to deliver... Are you guys hiring because I can probably handle driving around and not delivering people their packages... Save yourself a headache and use FedEx.
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August 2022 by Darren Justice
I couldn’t find which location always delivers to me in Corydon Indiana but it doesn’t matter, anytime I have a package delivered from UPS I know for a fact it’s going to look like this, do you people hate your job?
