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November 2023 by Rexland Stitt
Great experiencing purchasing a new family car from Adrian. He was easy to work with and found a great solution that fit our set of parameters. Highly recommend scheduling an appointment with Adrian if interested in purchasing a car at Norm Reeves Toyota.
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November 2023 by Adrian Joaho Chavez
Adrian Mendoza help me with my Corolla Cross Hybrid that i had preordered and kept me updated with the delivery the entire time. He was very helpful and informative through the process. I love my new car. I would recommend working with Adrian again!
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November 2023 by Chelsea B.
I was so nervous about the car buying process but a friend recommended Christina Aliev at Toyota Norm Reeves and I'm so glad they did. She was transparent with the process. She took her time to answer all my questions. She also gave me the best deal. She had two additional customers walk away so happy with their new cars. I highly recommend her!
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November 2023 by anna disipio
I had such a great experience at Norm Reeves Toyota this afternoon. Christine welcomed my husband and I to the dealership as if we were friends. We had a wonderful few hours working with her while we got a great deal on a used car. Christine worked closely with her team in a professional manner, yet kept us comfortable, up to date, and relaxed. Next step was financing with Andre, who was also a pleasure to work with. Great team effort at Norm Reeves to provide me great service and offer me great deals. I recommend checking out Norm Reeves Toyota if you are in the market.
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November 2023 by Jack Solomon
Norm Reeves made my dreams come true!!Just got an amazing deal on my dream truck. After visiting 5+ dealers and failing to get a good deal, I was about to give up on buying a new Tacoma TRD Off Road. Charlie from Norm Reeves reached out and made me an offer I couldn’t refuse!I ran down to the dealership and Abdul and the finance manager got me out of there unbelievably quick— fast enough to keep my 1:00 meeting! The whole process was so easy and quick, which is refreshing after spending hours in other dealerships without success.Norm Reeves Toyota has earned another customer and advocate. Can’t thank you guys enough ??
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November 2023 by sandra flores
I want to thank Adrian and Tan for guiding me and making my experience here at Toyota smooth. From the moment I stepped in, Adrian was very attentive and accommodating. Adrian and Tan were patient with me all the way through! Thanks again!!! I love my new 2024 Corolla Hatch (:
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October 2023 by Mark O.
Left my car at the shop and they never called or messaged that it was done. I called throughout the day and no one picked up so I can get an ETA. Finally at 530 someone picked up and told me my ride was ready since 1pm. Shuttle is unable to pick up since it is too late so I'm screwed. Had to walk back to the shop. Voiced my concerned and worker just said it just happens sometimesBad service.
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October 2023 by Leslie Barajas
I had a fantastic experience with Michael (mike) the salesman who helped us purchase our dream Toyota Sienna. From the moment we walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. Him and his team patiently answered all of our questions, explained the features, and even took the time to demonstrate how everything worked. Mike’s professionalism and friendly demeanor made the entire process enjoyable. I left the dealership with a new Toyota Sienna and a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a great car-buying experience!
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October 2023 by Elizabeth Aguirre
Salih made our car buying experience delightful. He was very knowledgeable and patient with us. We will be back for more. I love our new hybrid! Don’t hesitate to ask for him upon arrival :)
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October 2023 by Spencer Chang Jr.
Had a great experience buying from Norm Reeves Toyota thanks to Alex! Very professional and made the buying process smooth. Purchased a Tesla Model S from their used inventory, the car was just as described when discussing with Alex over the phone. They even had the car fully charged up as I had a long drive back to Orange County, CA.
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October 2023 by Gabriel E.
I've been wanting a new car for a while now and I wasn't sure if I had the right budget to get the truck I wanted. Man shout out to Michael Hayner at Toyota San Diego, not only was he professional and friendly he got me the deal I needed to walk out with my very own 2022 Toyota Tacoma sport!! Great experience when it's time to buy another I'm definitely coming back!
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October 2023 by Sharret R.
Thanks to Charlie Sears (and no doubt others, but really Charlie Sears?) I drove away in my VERY hard to find dream car - the 2023 Prius Prime. I had been looking for awhile and finally found one, but living in New Mexico, it was questionable I could get one. When I connected with Charlie, and they had one available, he did everything to make sure I got it. And he communicated every step of the way. Frankly it was the best car buying experience I've had (and I've had a lot) Kudos to the Norm Reeves team and especially Charlie.
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September 2023 by Debbie H.
Christina Aliev helped me buy from the Toyota dealer a used Nissan Leaf, and was such a pleasure to work with. She was so patient as I inspected the car so thoroughly, and did serious test drives. She explained everything honestly. She was friendly and nice, making the used car purchase be a pleasant experience. The whole team behind her was also great: friendly, helping with all steps of the process. I also got the peace of mind of buying from a dealer, with a report of the full history of car maintenance. I got a few follow-up interactions, making me feel that they are there for me, and not just trying to close a sale. I'm looking forward to doing more business with Christina.
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September 2023 by Michael R.
The last two times, I haven't had the best experiences here. The first time, I had my windshield wipers changed, along with spark plugs, an oil change, and topping off fluids, etc. I received my car back at 6 PM when the service department was no longer open. Unfortunately, my right windshield wiper didn't work at all after they changed it, and my windshield fluid was completely empty. This made me wonder if they even checked the other fluids in the vehicle. I brought it back, and they fixed the windshield wiper, which was fine. So, I brought the car back again for routine service, including an oil change, and asked them to check my brakes during their 'walk-in Wednesday 15% off' promotion.They called suggesting that I change the brake pads and resurface the rotors. I agreed, with the condition that the car would be ready in the evening. They assured me it would be, and at the very latest, I could pick it up first thing in the morning. However, it wasn't ready when they said it would be. I received an apology text message at 11:00 AM, stating it would be done shortly. Yet, I ended up going to get my vehicle at 3:00 PM, and they hadn't even fixed anything. Then offered me a 15% discount when I bring it back, I advised him that I was to already receive a 15% discount from the walk-in Wednesday promotion and he just said "oh" well you will still get it when you come back. So basically -all well and to- bad for your inconvenience! To make matters worse, my driver's seat was lifted up high and broken. I informed the advisor assigned to me about the seat issue. He sat in it and attempted to lower it with no success, then told me that they would look at it later to see if it was something they did, as if I was lying about it being broken there. It's frustrating to drive around with a seat that's uncomfortable and lifted high, only to have to wait to get to Toyota to have them acknowledge that it's broken. It's just ridiculous."
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September 2023 by Jooee C.
I understand there can be this natural stigma with dealers vs customers, but Michael H. was empathetic and was able to put himself in my shoes and see it through. He was able to show all the functions and capabilities of the truck I bought with no problem. He was thorough and easy going. If your looking for someone experienced in customer service by being thoughtful, then Michael is your man.On a side note, the Toyota dealership was welcoming and clean.
