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January 2024 by Bethany Beamon
The reviews are true people I didn’t wanna believe it but this is the worst place to get a U-Haul….The equipment is old and run down ..The customer service is so disrespectful it’s appalling.You’re not allowed to park your car in the lot while using services .That means after you pay and do everything you have to move your car, The attendant wouldn’t even give me the key until I took my car out the lot meaning I had to walk three blocks back just to get in the U-Haul.Very rude I will never go back here ever.
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January 2024 by Kimberly Isley
Very poor customer service. When I told The clerk I was dropping off around 4:30 PM. I was never told they could not accommodate after hours drop offs. They closed their gates, unlocked my car in their facility at 3:30 PM. I had to find a place to park the U-Haul and I had to find a place to sleep as I had planned to drive to New Mexico that night. I was at the facility at 8:30 AM when they were supposed to open and the clerk did not arrive until almost 8:50 AM. There was trash in the cab of the truck when I picked it up. I returned the U-Haul in the exact condition. It was in when I picked it up. I was charged a $25 cleaning fee. With no explanation given.
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October 2023 by Rachel H.
TAKE PICTURES of everything, including fuel level and odometer.Very slow, end up standing in line with only 1 person ahead for over 30 min. They steal from customers. They overcharge for mileage but then they'll check the next person out with correct mileage and repeat on overcharging. I drove 7 miles and they're charging for 67. It's impossible to contact them to correct the invoice unless you show up in person. They won't reply to emails and phone goes straight to voicemail. It's a scam. Someone should audit their books and shut them down.Edited - after 3 weeks I was successful getting a refund for the mileage overcharge by emailing pics of the odometer readings to the address provided when the receipt was emailed to me.
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September 2023 by Matthew “Mad Matt” Walsh
It's a good place to rent easy to get too. Also everything was quick and easy Access to the hwy near by.
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August 2023 by Steven Gallagher
Helpful and easy
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July 2023 by Amy Wilsher
We scheduled our reservation for Hotel Circle, as it indicated the truck was available and guaranteed. When we got there, we were told we had to go to this location on Grape Street. When we got to Grape St, we told there was no one to help us (person barely spoke English and worked for the other biz there) said the owner left and would be back in 5-7 min. After 25 min another person came for the other business and said same thing. After another 15 min we asked if they could call owner who we were waiting for. The owner never came, instructed that person to do by phone, person got keys but didn’t know what truck, what supplies etc. He just handed us keys, we had to walk around the lot trying to unlock each truck to figure out which was ours. We had to ask for the dolly and pads we ordered because the person didn’t know what we ordered we, had to walk around the lot to look for the items and get ourselves. Our reservation was for 8, we never got truck until 9:40 because of these delays. I had to pay the moving company for that time they were there and the truck wasn’t. We were told we could not park our car at the place we picked up the truck although there were at least 100 spots avail. When we got into the Uhaul truck, the gas was on E, we had to go to the gas station before we could even move. The truck drove terribly and was clearly in need of maintenance but still being rented out. We returned it after 3 hours and rented a cleaner, safer truck elsewhere. All trucks at this location were in poor repair, rusty, dirty, even with duct tape holding mirrors and pieces on. There is no office to go into, just a tiny metal shed building in a parking lot. This location should not be operating and representing the Uhaul brand, the place was extremely sketchy and unorganized and unprofessional.
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July 2023 by Mario Font
Unprofessional. First, the guy charged my card the wrong amount of money for my one-way trip, and then he just handed me the number of the manager or owner and he just told me he would fix it. I had to ask five times who I was calling with that number because I thought it was Uhaul customer service. When i called that number, nobody answered, and after a couple of tries, he finally responded. Then I had to explain it like it was my fault or if I worked for him. After 6 hours of continuous calling, they eventually refunded me the money.The truck was super dirty in the cabin and the cargo area. Trash everywhere. The previous people could have rented the Uhaul and returned it whit a dead body in the back, and nobody would have noticed it until I opened the cargo area.I think they are more like a subcontractor from Uhaul kind of dealership that they don't care what they are doing since Uhaul doesn't conduct QC or QA on them.
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July 2023 by Matt S
Customer service was terrible. I reserved a truck with after hours drop off and it was once I was trying to drop it off was when I found out this location doesn’t accept after hours drop off. Truck came with low tire pressure alarms and cracked fenders. I told them about it and they said ehh it’s fine. Also came with half a tank of gas. I also reserved a furniture dolly and blankets but it didn’t come with the truck. Terrible experience would not recommend coming here.
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June 2023 by Mahdi Golkaram
I learnt that this is a U-Haul dealer. That explains why they are not professional at all. Try to stay away, but if you really must, be extra cautious, record all damages, document the fuel level, have a time stamp of when you pick it up and when you drop it off.
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April 2023 by Daniel Paslawsky
Absolutely worst experience renting a truck. Completely unprofessional. Refused to walk me to the truck or do an inspection for damage. After getting to the truck in a dirt parking lot across the street that was covered in a giant pool of water 4inches deep and mud up to my ankles. After opening the back, the truck was filled with trash and debris and was not cleaned out. The gas tank was only at a 1/4 tank. Unacceptable. I will not be renting from Uhaul again. They do not care about customer service.
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February 2023 by Sarah rn
Please don’t rent from them They charged me almost 3 hundred dollars $$$&& in addition to the rate. I did everything right. Filled the gas and left the Truck like it was!
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February 2023 by ishan srivastava
Said he was gonna help me in 2 mins and then vacuumed his own car in front of me for 25 minutes
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February 2023 by J B
Total scam artist in a makeshift trailer on a sandy lot. Do yourself a favor and rent a U-Haul somewhere else. U-Haul should pull their franchise.Clowns tried charging me an extra week $423 when the U-Haul was returned within the 2 day period...even a day ahead of schedule.Raising major hell with U-Haul corporate and they're going to refund the entire rental fee.Seriously...steer clear of this place.
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February 2023 by Rebecca Parks
Terrible Service, The first time we rented with them they said they'd charge us double for having the truck over night since they closed at 5pm. We returned it an hour later at 5:30 and the workers were all still there so they still charged us. It makes sense but they weren't nice about it at all!!!A month later we went back to get a uhaul to get furniture and they gave us a truck with an Empty tank and stated that we needed to return the truck with gas even though it didn't have any to start!! and then they charged extra just for going to Mission Beach area since it was far away from Downtown.
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February 2023 by Loudovikos IV
Absolute thieves! We rented a truck for a day to buy some furniture, and they gave us a truck that had an empty gas tank, even though they had multiple other trucks available. We thought it was weird that they wanted to us to take a truck with an empty tank and fill it up, but the guy reassured us that we could drop the receipt in the post box and that we were going to be refunded. So we did that. After many weeks of not being refunded, we contacted them to see what is going on, and their response was "oh, we don't do refunds for this kind of thing". What?? Outrageous! Absolute thieves!!
