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April 2022 by Jessica G.
I rented a U-Haul and I was overcharged. I called and they said I didn't bring the U-haul back in the scheduled time frame. I let them know that I returned it after hours which was an option I was given at the time of rental. I tried to get a refund and had more questions and the manager never returned my call. I reached out to the main customer service line to file a complaint and after being on hold for 40 minutes they hung up on me! I am so frustrated and I don't have time to keep dealing with this. I shouldn't have to repeatedly follow up on something that was their fault to begin with.
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February 2021 by Carmela Harpel
This place gets an extra star only because they gave me directions to go to a real u-haul dealer. First of all, this is a neighborhood grocery store in bad need of deep cleaning, smells like a dumpster and it is in a very sketchy part of town (homeless and crazies right outside the store, one of them yelling "I hate people" out loud). I had made reservations for a large truck and some moving equipment, they had the truck but no moving equipment at all. The guy at the counter was sorth of apologetic but not really. They had all my information and could've call me and let me know ahead of time so I could've made arrangements. He said that it happens all the time, that they only rent trucks without any equipment. Well, they should mention that in their website!!I don't recommend this place at all.
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November 2019 by Alicia Williams
It's ok
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October 2018 by My T.
Don't bother calling. They had me on hold for 30 minutes before hanging up. Since it was on the way, I still dropped by but I was unable to get help and it didn't look like there was any U-Haul available. I went on a Thursday.
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February 2018 by Richard C.
I was in a rush and they were very fast and helpful getting me a truck last minute. Even let me return the keys under the door to return it the same day and not be charged an extra day. Thank you again!
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December 2017 by Yanira Garcia
Friendly people Really good customer service. I recommend this place to everyone grab some chicken and rented my u-hual in only one stop.
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September 2016 by Blaise Sewell
Booked a Uhaul and it wasn't there when I arrived. They made me run to another location.
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March 2016 by nathanael chesley
Terrible! Nobody spoke English, the u-haul check in is inside a deli, there was no where to park a large truck, the reservation I made was not in their system and the truck was not there. Would not recommend this to anybody.
