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February 2024 by Katya H.
I was a little nervous about the location after reading some reviews stating that it was pretty run down, but immediately upon my arrival despite the look of the building the people running it knew exactly who I was and prompt to make sure that I knew what I was doing and helped to answer all my questions. The truck was in great condition and all the pick up and drop off instructions/ process was easy. For this being my first experience renting a u-haul I'd highly recommend this location.
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February 2024 by Matthew Felts
Great Service, got the job done ✔️ ? ?
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January 2024 by Jennifer Jung
This is my favourite location I've been to by far. They were kind, professional and accommodating. Really go out of their way to help the customer. I will be coming here from now on and recommending this location to everyone I know. 11/10 service.
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January 2024 by Katya Halliday
I was a little nervous about the location after reading some reviews stating that it was pretty run down, but immediately upon my arrival despite the look of the building the people running it knew exactly who I was and prompt to make sure that I knew what I was doing and helped to answer all my questions. The truck was in great condition and all the pick up and drop off instructions/ process was easy.For this being my first time renting a u-haul, I’d highly recommend this location.
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December 2023 by Elizabeth Rodriguez
Great service in person, easy reservations made online. The truck was in great condition and super clean. Help make my move less stressful!
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July 2023 by Kate Farrell
Very creepy and unsettling/run down location. Didn’t feel safe, almost didn’t even want to leave my car there. Never going back to this location and wouldn’t recommend anyone else to either. Truck was fine, got in and got out but wouldn’t return here in the future
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July 2023 by Kenneth Apple
Actually was hanging out with girl in the baseball field right next to uhaul place
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June 2023 by Kate F.
Very creepy and unsettling/run down location. Didn't feel safe, almost didn't even want to leave my car there. Never going back to this location and wouldn't recommend anyone else to either.
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April 2023 by Sarah S.
This place is absolutely a scam. They charged my business bank card without authorization for insurance and tried to rent us a tow dollie which had a broken fender and the tail light didn't work. Came out with a roll of Scotch tape to fix it. I said absolutely not. The 15 foot truck we rented 2 days prior so we could load it first was full and we had to then take it across town on the fwy on our dime then only to wait for another tow dollie. So I called and complained and they said oh we'll give you back 50.00 for any inconvenience. You know what they did...... They deposited 50.00 and the very next day my business bank account says..... Authorized transaction for 50.00 from this facility that they took it right back out the very next day. How many times should the public get screwed on deception of these kind of businesses. It's crap.... I work hard for my money and the two ladies that sit behind the desk and take no accountability for there actions is bad business. Sorry u Haul I won't be renting from you anymore. Think twice a about going here
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February 2023 by jeannetta jackson
retrieving a rented truck was fine. vehicle was clean and in working condition. i noticed that when i got in the vehicle the fuel wasnt at the half tank they claimed so i snapped a pic. upon returning, i made sure to fill it up a little more than what i retrieved.....my bill didnt reflect that though. they tried to charge me extra to refuel, until i provided PROOF. i called to corporate and this was taken care of, but ill never rent from this dishonest location again.
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January 2023 by Sarah M.
Scheduled a mobile pickup for this morning at 5:30 am and the mobile checkin kept sending me in loops so I wasn't able to check it out until they opened, wasn't a big deal. I've now been sitting in my uhaul for over 7 hours waiting for help because there's a giant hole in the fuel tank that caused the gas station to be flooded in gasoline when I tried to fill the truck up, it could've easily caused an explosion if the workers at the station weren't prompt with getting it all dried up. When I first called uhaul for help around 11 am, I was told that there was a a system wide issue keeping agents from dispatching roadside assistance. It took until around 3:30 pm for a mechanic to show up and discover the huge hole in the fuel tank. It's now 6:20 pm and I am still waiting to be towed and have all of my stuff transferred to another uhaul. I was supposed to already have made it to my destination, 330 miles away, by now and it's getting freezing cold in here waiting for them to come get me and I'm not in a safe area. I also tried calling this location I rented the uhaul from and they said they'd get a hold of an agent and make sure I got help before my phone died. Never heard back from them before they closed and have been walking around to different fast food places asking to use power outlets to keep my phone charged so I can stay in contact with roadside assistance. The uhaul was never left unattended since I'd gotten the keys so the hole had to have already been there, was told people have been siphoning gas out of uhauls this way. I don't know how thorough uhaul's inspections are but I shouldn't have been able to drive off with a hole this large in the fuel tank. I'm really tired, cold and now stressed that something is going to be wrong with the next uhaul. Make sure you inspect the fuel line and tank before renting one of these just in case uhaul doesn't before renting it out to you, this has been a nightmare
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October 2022 by S K
The experience and customer service was fine until I returned the truck back. A different person came to retrieve the truck, and was somewhat rushing me to leave. I asked if they need a signature or to check anything with myself present, but said I was okay to leave. I regret doing that, and should’ve taken a photo of the fuel gauge beforehand. I had driven close to 70 miles, so I knew it wouldn’t be the cheapest U-Haul rental due to the mileage rate. I was planning on getting a van, but all nearby locations had them unavailable. Even with the mileage rate, and filling the tank slightly over from the level I received it, I was still charged for refueling. It was already $150 they were receiving from me. So to charge me for missing fuel that I already paid for at a nearby gas station prior to returning the truck, it shows a lot about the operations.I have already attempted emailing them about the issue to solve this, but have been ignored. I will update in case they decide to reach out.
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February 2022 by Tajuana C.
This Uhual and Postal Annex their sister drop off location has been trying to charge my account for two weeks now. Each charge is different and an illegal attempt at taking my money. You can tell they haven't seen this review yet and I bet they will try it again and it will be declined bc the card was cancelled after I paid you to protect myself and I'm so glad I did that! They are still trying to attempt to collect and un specified amount and I say that because each charge has been different! It's almost been three weeks since I got this. I'm not responsible for you guys not being able to account for your truck until days later!!! Oh drop the truck off at Postal Annex at 10pm and hmmm no wonder why you can account for the trucks in a timely manner with such an idiotic system you have in place. Maybe you shouldn't re route customers in the middle of their move to provide an entirely different drop off location and claim you couldn't find the truck and want to charge me for the days you couldn't find it!
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February 2022 by Sebastian
The experience and customer service was fine until I returned the truck back. A different person came to retrieve the truck, and was somewhat rushing me to leave. I asked if they need a signature or to check anything with myself present, but said I was okay to leave. I regret doing that, and should’ve taken a photo of the fuel gauge beforehand. I had driven close to 70 miles, so I knew it wouldn’t be the cheapest U-Haul rental due to the mileage rate. I was planning on getting a van, but all nearby locations had them unavailable. Even with the mileage rate, and filling the tank slightly over from the level I received it, I was still charged for refueling. It was already $150 they were receiving from me. So to charge me for missing fuel that I already paid for at a nearby gas station prior to returning the truck, it shows a lot about the operations.I have already attempted emailing them about the issue to solve this, but have been ignored. I will update in case they decide to reach out.
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December 2021 by Kaylee Heart
Truck was busted as hell. It was drinking its own fuel like it was dying. They were nicer than all other U-Haul places. So that was nice. I the truck might not have been their fault. But I can't give 5 though.
