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February 2024 by Roni Cali
Excellent customer service always!!!! Equipment issues sometimes but love this location and it’s staff!!!!
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January 2024 by Charlie P.
I have periodically rented and purchased items at this store over the past 5 years. Every time I've visited the site the people that work there have been excellent. Friendly, respectful, and apparently eager to take care of me.
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January 2024 by Tommy Kennard
Gerald helped me out. Booked for the wrong day & he got me setup on the 24/7 in-town thang. Appreciate it
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January 2024 by Rizaldee Balza
It was quick and easy. I checked in on my phone and went smoothly
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January 2024 by alexia nanos
The app sure helps customers have more control over their entire rental experience & with this location being up the hill from my residence I'd say I'm pretty pleased with the overall turnout & will be looking to them in the future for any moving/rental concerns
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December 2023 by Felicia Lawrence
Customer service excellence easy to order online for pickup and return also as easy great service
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November 2023 by G B
Van was clean and ready for me to pick up. I extended the rental van for more days and it wasn't a problem. Great customer service!
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October 2023 by Elaine Castillo
Do know you have to make a pre reservation and you have had some kind of credit card or debit card in order to get a truck these guys are very helpful they have trucks and several different sizes you can use I highly recommend this store and if you fall face you're not as expensive as all the rest of them are they were the cheapest price that I could find for rental truck.
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September 2023 by Anthony J.
Joel is OUTSTANDING!!! I came in to rent a truck today. It was not available at this location, but Joel did not miss a beat or let me leave without making sure he found me a location that had a truck available. This is the type of Customer Service that you can't find everywhere these days, but thanks to Joel I left with a reservation and will definitely be a repeat customer as the need arises.
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September 2023 by Quincy Harter
Everything was great! The only complaint I have is I didn’t have enough money in my account for the final payment and the hold on my card they made me pay at the beginning, they should’ve just let me pay the difference. Luckily I had someone help me pay but if I were alone I would’ve been SCREWED!!
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September 2023 by Jeanne V.
I went there to get a tow hitch installed on my car. I made the appointment on-line ahead of time, and prepaid $343 for the parts and service. About 3 hours after dropping off my car they called me and said that they couldn't install the tow hitch without drilling holes in the frame of my car, which sometimes voids the warranty on the car. Accordingly, I cancelled my order and told them I'd come get my car. Upon pick-up, I confirmed that the tow hitch had not been installed, and asked for a refund of my $343. The man working at the service counter presented me with a "Warranty" for my never-installed tow hitch and an invoice incorrectly showing that a tow hitch had been installed. After showing him my car (no tow hitch!), he admitted that no work had been done on my car. Nevertheless, he claimed he couldn't give me a refund, even though it would have been simple to simply reverse the charges on my credit card. He said he would "mention" my request for a refund to the manager, who had already left for the day. I waited over 10 days and still no refund to my credit card. At that point, I filed a "disputed claim" application with my credit card company. Apparently that got the manager's attention because they finally issued my refund the next day. In short, this U-Haul location had very poor customer service.
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July 2023 by Joel Pablo
Location is ideal, customer service is exceptional, plenty of fleet to choose and rent from, gas station around the corner in case you need to fill up prior to returning your rental, easy in and easy out process. All in all, it was a great experience :)
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July 2023 by Elizabeth Santana Santana
It was very fast to make a reservation. Pick up the next day with very easy. It's even easier. The only thing the gentleman behind the counter needs a little bit of a better bedside manner. He needs to only have a little more patience since at the time I was still trying to load my picture maybe in the system or my phone wasn't working properly. A little more of a smile and it would be nice if my kids speak to someone whose eyes I can see he was wearing sunglasses inside kind of weird
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July 2023 by Whitney Blundell
Gustavo is nothing short of amazing! His exceptional service, positive and professional demeanor and knowledge made my experience the best I’ve ever had at Uhaul and probably my best customer service experience in the last 10 years.I had to run to the location in Sports Arena for additional packing paper and they were so unfriendly and unhelpful.Gustavo deserves a raise, his passion for his work and joyful attitude are infectious, he made moving (such a stressful endeavor) so much more pleasant and less stressful.
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July 2023 by Ernie Anderson
The lot is small and at a busy corner. There is a lot of equipment in a small area. It's hard to understand the flow of equipment, where to park, where to drop things off etc.That said, the staff is good and moving things around for you. They were also VERY helpful. I would rent from here again because they seem to have the best availability of the equipment that I normally use.
