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September 2023 by JJ wo
really great UHaul location! have rented from here twice including currently. Dave at the front counter was very friendly and had the truck keys in my hands in 5 minutes. He was very helpful, caring and full of SMiLeS! Thanks so much Dave, Nancy! : )
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October 2022 by Diana J E.
My son choose this Uhaul site for simple reason it was close to my home. We rented a van for one day. Customer service was superb as we were going through paperwork/van check list. The van drove great. Easy to manage loading, driving, and very clean. Gas tank was full and returned it full. I kept communication open just in case. I pulled truck up and was greeted by manager. Moving can be ugly, but managers demeanor was respectful, kind and well mannered. He gave us the finally quote verbally which is helpful and did we need anything else or have questions. As a result we went back a second time with a woman in office. She was equally pleasant and easy to work with. Moving can be a b***** This place took the sting out it! Thank you for a very pleasant experience. Diana Escalante Austin Escalante
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October 2022 by Mad Habitz
This was at the Instasmog location in PB I wrote a great review on these guys. Definitely recommend if you're in a time crunch.
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August 2022 by Chris MIcheli
Rented a truck here last weekend to move to a new apartment still in PB. Drove 3 miles total. Returned the truck and went on my way. A week later when checking my credit card statement, I saw they charged me $423 for damages to the vehicle, which I did not do. There is no information regarding what they say was done, other than small dent/large dent. There is literally zero chance I damaged the vehicle at all, I know this for a fact. Seems like because I didn't buy the insurance they figured they could scam some money out of me. DO NOT RENT HERE
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July 2022 by Erick Villeda
Quick service. Got in and out fast for may smog check.
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October 2021 by Natalie
I rented the cargo van for three hours and it worked perfectly. The employees were helpful and attentive even though they were very busy. I tried to do the check-in on my mobile but it was a bit unclear and I appreciate the patience of the employees.
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September 2021 by Lawrence Peakoff
Easy and fast new fleet and excellent service!
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August 2021 by JustAGal
I rented the cargo van for three hours and it worked perfectly. The employees were helpful and attentive even though they were very busy. I tried to do the check-in on my mobile but it was a bit unclear and I appreciate the patience of the employees.
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August 2021 by Caroline K.
Arrived to do mobile check-in, wasn't available on app or browser. Nobody in the office on Sundays. Called U-Haul to troubleshoot and waited 40 minutes. Person on phone moved my location pick-up but was not able to accommodate the difference in mileage costs, nor was her manager. Manager hung up the phone on me when I asked to speak to anyone else who could address the extra (not my fault) cost. Drove to Pt Loma U-Haul location and waited in line for 45 minutes. (8 customers ahead of us.)
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July 2021 by Savannah R.
We reserved a 15ft truck a week in advance to pick up the morning of our move. When we got there, the attendant let us know whoever had the 15ft truck the day before us didn't return it and there was only 10ft options available, which wouldn't fit our stuff. On the Uhaul website it says that if this situation happens, we get a $50 credit, which the attendant refused to give us. If we had gotten a simple courtesy call in the morning before we got there, we would have been understanding of the situation and gone to another location, which we ended up having to do anyways. A call in the morning would have saved us a lot of time and headache. Just an overall poorly handled situation from the attendant.
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June 2021 by Symphony Moussighi
I picked up the truck with slightly below 1/4 tank gas. I returned it 3 hours later with slightly above the 1/4 tank. I asked them to check while I was there and they said do not worry. Afterwards they charged me more than $50.00 for gas!!. Beware, very dishonest. I will take it up with Uhaul.
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September 2020 by Sydney Thompson
They’re so nice and helpful!
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March 2020 by wayne werner
Good service and clean vehicles. The only thing I didn't like was that they don't have the vehicles 4 fuel so it's a guess on how much fuel you used and how much it cost
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March 2020 by Saket Tripathy
I had made reservations at the U-Haul website. For whatever reason I was told they didn’t know and the shop was closed. There were trucks around but they still, very rudely, denied us service even though we had online reservations
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January 2020 by Michelle Svoboda
Really great customer service. Booked online and it was a smooth and easy process. No issues with our reservations. Jesus was awesome and made the process pleasurable. Will use again. Highly recommended
