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March 2024 by Austin Walters
GO TO CLAIRMONT MESA LOCATION!Reserved a truck by phone. Got there, and their system wasn't working. I sat around watching them fruitlessly try the same thing over and over. Guy asks his manager for help, who was absolutely incompetent at managing. He even got visibly hostile when I said that they are costing me money and how he is going to fix this. They never once tried to remedy my problem. The young guy did great. He called customer support and asked to speak to a manager or someone who could solve my problem more quickly. Uhaul tech support wasn't helping the young man at all. It was him that apologized as i left, not the manager. Guy needs a promotion. He did the best he could. His manager, though... wow.I ended up leaving 45 minutes later with no truck or assistance. called an Uber to the uhaul a few miles away in clairemont mesa, and they are actually competant, even apologizing to me about the other store. I lost several hundred dollars in labor and lost buissiness from the delay today, as well as the Uber.
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January 2024 by Daniel Bahn
Easy experience. Pretty much picked up a cargo van and returned it. Smooth deal.
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October 2023 by Michael Woodward
Used this location twice. Always extremely helpful and friendly. Great staff, well maintained trucks to rent; highly recommend.
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October 2023 by Gretchen Chomas
The gas mileage was recorded incorrectly in the companies favor. I thought the truck was going to break down when I was driving it. It was extremely out of alignment and the steering wheel shook backand forth while driving. The transmission was also not working and it would get stuck while auto shifting and then hard j*** into gear. I drove 1500 miles two years ago in a truck like this one and never had any issues like this. Thank goodness I was only doing an in town move. Worst of all when I told the employee about these concerns when returning the truck he said yeah there is a documented history of these issues as this truck was in a collision. YOU KNOW ITS AN ISSUE AND STILL PUT THE TRUCK BACK ON THE ROAD!?!?
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August 2023 by Emma Matters
Go anywhere else. If you get to the location and speak to those on site they are nice enough but they don’t pick up the phone, even going as far as to leave it off the hook, and if you call the local U-Haul call center they tell you it’s a problem location that does not answer calls, doesn’t list the manager’s number, doesn’t list their messaging information, and rarely responds to emails. A massive issue if you have any problem at all that requires getting in contact with them when not on site.
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July 2023 by Theron Sabre
I should have read the reviews prior to reserving a truck. The truck they provided me for my move was very old and worn. It was completely unacceptable that they allow it to be rented. No one should have to worry about safety when driving a rented truck containing all of one’s valuables.
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July 2023 by John Randant
The AC in their truck did not work. Please maintain your vehicles
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May 2023 by Brett Galkowski
I reserved a truck for 8:30 PM, and upon arrival their app's mobile pickup failed inexplicably. After a long call with U-Haul live support, they reveal that this site simply never put my keys into the Dropbox - so my reservation was pushed to 7:00 PM the next day, with no recourse at all.
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May 2023 by Heidi Emery
Horrible experience! Had 5:00 apt to have hitch installed and arrived at 4:50 to check in only to be told that my appointment had been changed by the “system” to 3:00. No notification from them notifying us of the change. In fact, we received an email confirmation/reminder at 3:15 on the day of the 5:00 appointment, that had supposedly been changed by the system to 3:00. The supposed “customer service” rep Angel told me that I’d have to come another day and kept insisting that my apt was at 3:00, despite showing him both the original email booking and the confirmations. At this point, I didn’t want to do business with this location so I asked to get the hitch I purchased. He then refused to help me load the heavy box/hitch into my car. Impossible for me do on my own, one of the other employees stepped in to help and told me that he was sorry for the way Angel was acting. This is, hands down, the worst customer service I have ever received from any business. Will not be doing business there ever again and advise caution to anyone booking apts.
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May 2023 by Zeno F. Nolet
I drive up, park in a handicap spot visibly outside the check-in counter. Pick out boxes including glass oaks and a dish pak. Both clerks did not know that those pals come with a free box. It is printed on the boxes themselves! Check with a 3rd clerk, they check me out with a wrap box and a 20 box pack. I ask one for help me with the purchase and the new guy who is heading out anyway to serve another customer wanted to but the other one said , “ no we don’t do that!”, saying there are trolleys for that (not visible). It would have taken them 30 seconds to walk outside with a package.I will never be back here especially since they don’t know what they sell and are not service trained….. sad as I have used UHAUL many times and rented many trucks from them. More trading needed
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April 2023 by Kyle M.
Rented a 10-footer for 3 days drove it 11 miles. Filled it to where it was before taking the truck. Checked the level at the return location of the lot. It was right at 1/4, where it was supposed to be. Get my receipt a couple hours later with the gas gauge drawn half way between 1/4 and 1/8 and I'm charged almost $70 for a fuel service fee and 2 gallons of gas. What a scam!
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March 2023 by Michael H.
Was in a rush to refill my propane tanks. Didn't want to buy new ones since I know the ones I had weren't empty. The employees there were super cool and helped me right away. Was able to pay at the propane station too, so that helped me with not having to go back inside to check out. Highly recommended.
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March 2023 by Junior J.
Staff are very lazy hahah. Sorry to say this they look like they don't want to work there and they all have a attitude for many other reasons I go here to rent uhals stuff for my business and they constantly have a down energy and upset about something. And to top it off the smell inside when checking out is not the greatest . Low key smells like farts. Anyhow
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January 2023 by Nathan Normo
I wouldn't recommend this place to anyone. I spoke with a representative from this location on the phone, who told me that a V6 engine wouldn't provide enough towing capacity for a U-Haul trailer. This representative proceeded to cancel my order due to safety concerns. And according to this representative, a 4Runner with a V6 engine would be sufficient, but a Toyota Venza with a V6 would be unsafe for a U-Haul trailer. I was more than professional with the representative on the phone; I politely voiced my concerns, and asked to rent a truck instead. When I asked to rent a truck, the representative hung up on me. This type of behavior makes me really wonder what type of business they're running here. At the end of the day, I'm glad that I didn't end up renting from this location. In my opinion, they seem like the type of people that would try to pull a fast one on you.
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January 2023 by R L.
I scheduled an appointment to get a tow hitch installed that u bought online. It was really easy to make the appointment. They were much lower priced than other places and they told me it could take up to 3 hours but they were done in about 45 minutes. There's a coffee place about a block away that's a good place to go to while you wait because there's no waiting area. Over I highly recommend them!
