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January 2024 by Farshad and Hanna A
Fast service, nice and friendly staff, no hidden charges. Location is a little away from the airport car rental building by 5 minutes, which is no big deal. They offer the best rates and no hassle. We will rent from them again.
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December 2023 by Rick R.
I needed a U-haul before moving. Filled everything out online and made my reservation. The day of my move i went in and checked in. Got my truck and was out within 20 min. The truck was clean and ready. The price was as advertised which was nice. Im used to being ipcharged once reservations are made and im there to oick uo the truck but not here. Very easy to make a reservation and get going.
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December 2023 by Maggie S.
Recently rented a car from U-Save on Laurel Street. I wanted to mention their excellent customer service. Shout out to Jenny and Andrew for friendly and professional customer service. Thank you!!
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December 2023 by Yaneri Ramirez
Terrible service! After waiting in line the customer service lady didn't know how to answer my question so she had us wait to the side. She literally helped everyone in line which took an hour. After waiting for a hour I had to go back in line for her to finish helping me. She was rude and had terrible customer service. I was so upset that we tried to return the car rental the following day and they told us they aren’t refunding us any of our money because our reservations were for a week long! Do yourself a favor and save yourself from this trash company who doesn’t care about the customers and pay a little more for a more reputable company to avoid dealing with this trash.
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December 2023 by Sean N.
Absolute crooks. Will charge you a $250 for any spec of dirt in the car. Will be cheap but they'll just make it up on the backend. DO NOT RENT FROM THESE PEOPLE
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December 2023 by Kathy S.
OMG I was terrified at the fact that I knew I had to rent a car? Terrified y? Christmas is just around the corner, I had two birthdays in the family, and a broken down car. Expenses, Expenses, I stressed myself out for nothing. The car rental was SUPER AFFORDABLE and talk about an easy process. I paid $159 for 5 days. This includes insurance and taxes. I'm over Uber. I spend $40-43 dollars a day going to and from work. Not no more I can avoid the waiting time, the stress of being in a car with a stranger late at night, and getting mad when Uber drivers cancel your ride. U SAVE CAR AND TRUCK RENTAL "no joke" by far Best Rental Company to go thru. Just one last tip "Omega" is the receptionist. There not enough space to put in words how terrific she is and how easy and fast she gets in a car and ready to go. Thanks U Save and THANK YOU..THANK YOU..THANK YOU OMEGA!!!!
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November 2023 by Ellen Todd
The rental company itself was fine, the car was nice (we had a newer Jeep) and we had no issues with the rental agreement or pricing. However, we had no idea that this was an off site car rental company-which was no bueno. This means that you take a shuttle to another shuttle which takes you to their office. We had 2 small kids and a ton of bags + 2 carseats we were lugging around. We also had to wait 45 minutes for a van to come get us from where the first shuttledropped us at the main rental car area. This was a huge hassle with 2 kids and I just wish they would have been more upfront about that when we chose them to rent from. Not recommended for those traveling with kiddos and tons of bags. Made for an exhausting airport arrival and day.
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November 2023 by הראל עוזרי
It doesn't matter if the company is big or small, what matters is the service and attitude. Beyond the affordable prices I encounter, I want to highlight Gini at reception and Adam who hands over the vehicles.Both were very friendly and helpful, it's nice to encounter such people, the company did well hiring them, I highly recommend.
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November 2023 by Jimmy Kocurek
This business is all about customer satisfaction. Although they don't have residency in the dedicated car rental garage, they were quick to respond to our arrival, punctual at shuttling us nearby to our rental, and provided a quality vehicle with a smile. Armando, our shuttle driver, was on point with a great attitude, courteous, and very informative. These folks are all about providing the same, if not, greater service you would expect from a national brand but at an exceptional value. When and if we visit again, we definitely will rent from U-Save and would recommend them to our friends and family. Great job!
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November 2023 by bernardo tinoco
Save your money, patience, and simply rent elsewhere!!! They literally contacted my insurance and reported I was in an accident and wanted to cover their damages to the vehicle for a scratch smaller than the size of a nickel- literally!!! Even the insurance agent apologized! This is the most ghetto, sketchy operation I have ever experienced in my life!!! You literally conduct business in what appears to be a vacant building, come out the side of an unnamed building, and walk down to a garage where your car will be handed over to you in darkness quickly, but heavily scrutinized upon return.Trust me, you want to rent anywhere else!!!
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October 2023 by ana powers
Had a great experience at the San Diego branch. Crew was friendly and professional.Car was new and clean.Had no problems.Will use them again.
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September 2023 by Wei-Ming Watson
My mom and I rented a car from U-Save and had a great experience in September 2023. I was worried about negative reviews on yelp and google but everything was professional and worked out perfectly for us. Spent $82 total for a 3 day rental, which was an incredible deal. When we arrived to rental car part of airport, called U-Save, and they picked us up for free in a nice van in 6 minutes. Used my own usual car insurance and credit card collision insurance at no extra cost. Thank you so much to everyone at U-Save!!
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September 2023 by Morgan Bishop
Honestly if I could give this rental company negative stars, I would. They were extremely unprofessional and rude on the phone. We received a charge of almost $300 dollars without receiving an invoice on why. After calling multiple times with no answer we spoke with the manager that called my wife and I liars complaining that the car had ash and was excessively dirty. We explained that we get drug tested for our jobs and did not smoke in the vehicle. The vehicle was dropped off after hours at a lot they I assume partner with. The keys were handed over and the car was not in our care for hours before they then received the car. We’re being held responsible when hours went by that are uncalled for. We asked for proof where we were sent photos time stamped almost 10 hours after we dropped the car off that had a picture of a long strand of grass and that’s it. We also asked for proof of video footage from the garage so we knew if anyone else was in the car after us and have not received that. This is very frustrating and honestly disheartening to sit and be accused without any help or remorse for the situation we are in. The manager was very accusatory and refused to help because he simply does not believe my wife and I. He even went as far as threatening us so that we could never rent another car in San Diego again. This man has ruined our trip and view on San Diego and clearly does not care about his clients. Given that we experienced multiple homophobic situations while visiting San Diego, I’m praying this was not another one. It was such an egregious charge to begin with on top of the fact that it was not caused by my wife and I. I’m still in shock by the behavior that the manger just exhibited. I truly hope if others venture to this unprofessional facility they have better luck than we did. Good luck.
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September 2023 by Kaitlyn Carr
Received a charge on my credit card claiming that the car had to be cleaned for $250 with this as the evidence. Manager was rude and accusatory because we dropped the car off overnight and were not there to dispute the charge. Poor customer service and clearly run by liars.See below for continuing accusations.
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September 2023 by Stormy Giles
Jenny and Adam provided excellent and comprehensive customer service in person and via phone. These are the kinds of employees you want representing your company on the front lines. Friendly, knowledgeable, and helpful.
