My local ulta is always nice. However, most of my shopping will be moving to the app due to them taking some of my fav products off the shelf.
April 2023 by Jack Lazard
Went to Ulta to see if I could find a pump dispenser for my big bottle of shampoo. Turned out that they had exactly what I wanted, and it was on sale for 1.50..what a bargain.
February 2023 by J G
One star for service only. Most Ulta's have your run of the mill personalities but typically skew toward helpful and friendly. This one has some of the worst staff - I hate coming here. Sometimes I drive the extra miles to the 4S Ranch location to avoid coming here (plus the parking lot is a mad house). Even the Mira Mesa location has better service (actually they have wonderful staff at that location). But this one is always bad for some reason. Here's an example, recently I placed an order for pickup and my products were available at this location and I didn't have time to go to a further Ulta - I put out positive energy and hoped for the best. After fighting my way into a spot, I go in and am greeted by no one. Surprise. I go to the pick up area which is in full view of all folks at the register, including what looks to be a manager. Still nothing - no acknowledgement - not even a 'be right with you.' There are two people in line and 3 folks working the register with two others doing miscellaneous things behind the counter. I don't mind waiting but not even to be acknowledged by folks that aren't even with other customers is just rude. One of the workers (the maybe manager) not at a register hops on to help someone who just got in line without checking on me and another is grabbing her things to leave. The one leaving has to pass the pickup area to leave so she just walks up to the pick up area and asks me what I'm picking up. No hello, or thanks for waiting. If I wasn't picking up I would have left already. She grabs my bag and is fumbling with her own things - I felt bad because I know she was trying to leave but no one else even acknowledged my existence. I got my products but I'll continue to try to avoid this location.
February 2023 by Jane 1234
I showed the stylist a photo of how I wanted my hair cut and that I grew my hair out for length for 3 years. She knew I wanted to keep the length. She said she'd trim a very little bit. She took off several inches and did not layer my hair. All she did was trim the back too much and said that was long layers. It's not.If she didn't know she should have just said so and I would gave gone somewhere else. Now I have to re grow my hair for length and go to another salon downtown. The stylist downtown graduated from Paul Mitchell School of Cosmetology. I wish I went to him first. I wish I read the reviews earlier. Many people did not like getting their hair cut here. Most reviews compliment the products, not hair salon.
February 2023 by Olivia Chafey
Amber helped me find a leave in conditioner and lip stick; super friendly and knowledgeable.
February 2023 by Ashish Sitlani
Can't do pick up w/ "just an email" that has literally all the info, the pick up button, etc. It's make up, not a prescription, stupid policy.
February 2023 by Catherine B.
This is hands down the best Ulta I've ever been too. Everyone is so nice and welcoming. Cynthia was so sweet and patient helping me find a lipstick for my wedding. Cindy was a sweetheart as well. Thanks for your kind help!
February 2023 by Ebony M.
These 5 stars go to Lizbeth for her outstanding customer service and sense of humor ! I was walking through the store not really knowing where to start?! She stopped what she was doing to help me out. I definitely bought what she suggested! Super excited to try it ! The bonus was her down to earth sense of humor with the knowledge of products! Thank you, chica
