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August 2023 by Past Wilson
Tony Oliveri is top tier. Even if my situation wasn’t resolved I would still give 5 stars. Not many people are able to listen, respond, and resolve. He can do all three. I was impressed on many levels. I often don’t leave reviews but Tony deserves it.
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August 2023 by valerie scott
They have the worst customer service..The branch manager is rude...We will never do any business there...they treat people like an inconvenience..They only get 1 star because 0 is not available...This does not apply to Chanida...
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December 2022 by Alex Dumas
Staff are friendly and helpful. Just what I like from my bank.
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July 2022 by Sandra Brooks
Their customer service is excellent!
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February 2022 by David C.
Been a customer for 20+ years. I'm not a fan of big banks, and even on this incident, I could submit a 1 star review for others at Union who offered me dead ends. Yesterday I met Eddie Cubillas. I told him that regardless of outcome, he was especially helpful. Turns out also the outcome was positive. Thank you very much to both Eddie and Elena
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May 2021 by Dennis W.
I suggest everyone take their money out of this bank. I tried that broken down ATM on Waring Road & it does not work. They told me a year ago they would replace it. I think they are going out out of business. Take your money out now!
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April 2021 by Doren James Gendron
Convenient location
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December 2020 by Pat M.
Wish I could give zero stars. Their web site says they are open, but all the banks in my area (four of them) were closed. Found out after being on hold over 15 minutes with corporate, that the banks are by appointment only. I had called my local branch and they never answered their phone. Which is why I called corporate. How can you make an appointment if they never answer the phone!!! No one was there...no cars...no lights, yet their web site says they are open! We were never notified of this "appointment only" policy either by email or regular mail! This is both irresponsible and scary! They have hundreds of peoples money and you can't get to it! This needs to be reported to the FDIC!
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April 2020 by Trevin Schall
Horrible customer service. Tried to apply for a PPP loan today (after numerous other banks had already figured it out) and nobody had a clue on how the program worked. Was turned away at the door and told I would receive a call within the hour to come back and fill out the forms (don’t worry... you won’t lose your place in line). 5+ hours later and no call. You think they would have informed their business customers (going on 12+ years as a customer) that the program even existed. Not at all impressed with this bank. Once this is over and we are back to normal I will find a new bank. Would not recommend them to anyone.
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February 2020 by Joshua D.
Wow just had a great experience because of Ryan at Union Bank. Are usually drive to another location to cash a portion of my check and my checks are rather large for my bonuses and people tend to judge me like is that money will yours? I came in my volleyball clothes shorts T-shirt beach shoes and when I asked for a couple thousand dollars. He didn't even bat an eye looked at my account and wass like how will you take it - I said it's all about the Benjamins! Great customer service and excellent location very nice no buzz door no high counter very low seats and excellent employees! Kudos union Bank! This is why I say F Bofa and F Wells Fargo - Chase you ok
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May 2019 by Marsha W.
Union Bank sticks customers with as many bank fees as possible. Do not use this bank unless you want excessive bank charges!
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November 2018 by A Y.
Always had great service at union bank but not this one on Waring road. Came in 11/28/18 and told me to use the kiosk after 15 mins of trying with the kiosk my check wouldn't go through. Jeffrey Myrick came to help me to deposit my check. After giving him 2 forms of Id he still thought my check was not valid and wasn't communicating to me what was going on. After being in the bank for 30 mins and not asking me any questions or talking to me, then he called my boss to validate my check to get my cash. After he talked to my boss he finally wanted to treat me as a customer and ask how my day was going and not as a criminal. I've been to other union banks around California as I travel and cashed checks 5 times the size and had a faster service and never had to disturb my boss in the process.
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August 2018 by Carol S.
We haven't had any problems here - the staff is very accommodating and professional. Sometimes there is a longer than usual wait in line, or for a specialist, but they always apologize and try to hurry things along.
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July 2018 by Bonita Jean
Excellent customer service. Much nicer than the B Street branch!
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December 2017 by Gregg C.
We have been Union Bank customers for about 25 years. The Allied Gardens Branch provides my company, Murray Lampert Design, Build, Remodel and I great service. We find the staff is always friendly, courteous and accommodating. It is not a big bank feeling at all.
