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March 2025 by Hakan Dundar
It was in the omni hotel, and it was never mentioned anywhere. It is supposed to be mentioned in address or any other proper place. It was a pain to find ups store and when i found it was 5:01pm so it got closed. I had to carry my large box 2 times.
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October 2024 by PJAC 320
About as bad as it gets. 1 hour 45 minutes wait. No communication. Bad service. And serious up-charge.
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September 2024 by Lehi Briggs
The staff was nice and all, but I waited for 45 minutes to drop off prepaid/labeled boxes. Also added $37 dollars to drop off 2 PREPAID medium-sized boxes
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September 2024 by MyCah Pleasant
Stood there for 15 minutes while dude tried to find another person’s package. Then got told I had to pay $6 just to drop off a package I had already paid shipping for “because it’s in a hotel”. Avoid this freaking scam.
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September 2024 by Official Oli
Jason gave me the best customer service anyone can ask for. Helped me with my package and making sure I got the right label printed! 5 STARS!⭐️
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September 2024 by Francisco Suárez
They charge 6 dollars for receiving a package in the hotel (or more, for every package)
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August 2024 by Cessaly D Hutchinson
Absolutely calm, smart helpful young man! Made sure I knew cost and delivery! Superb job!
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June 2024 by Madilyne Malone
There's a handling fee for dropping off prelabeled packages
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October 2023 by kerry boman
Very professional customer service
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October 2023 by Brad G
This is the most unhelpful ups store I’ve been to. Staff was very rude and could care less about helping you. Save your time and go to a different location.
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May 2023 by Ryan J.
Avoid this place at all costs. Only one person man's this place so a line can form and you'll be waiting.
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March 2023 by Ruth Valenzuela
Very helpful staff
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July 2022 by Steve
Nobody there and $6 fee min to drop a package you’ve already paid shipping for.
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June 2022 by Vicky P.
This UPS store is in the Omni Hotel- go up the escalators to the 4th floor. This location is merged into the business center. So it's very small and limited. I showed up at 9 am and no one was around. I waited for 17 mins before a nice man arrived. Feels like this location might be okay if you have time to wait.
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January 2022 by Scott “Spanky” Turner
Good to use if you need tracking for court cases. They will deliver and come through with signed off packages otherwise being served. I trust UPS greatly and know they are the staple of any good business.I am sure their competitors have given them a good blow to the dome but at the end of the day their systems in place and processes are valuable.
