The UPS Store

Most Recent Comments

• August 2025 by Leigh Chan
  Do NOT come here!!! This stupid place takes FOREVER to find AND the real kicker here: this placd charges FEES for dropping off a PREPAID package here. That's so incredibly stupid and scammy.
• May 2025 by Mike Bishop
  Helped me out with a very silly question, really friendly.
  
  (Yes you can send postcards from here 😁)
• May 2025 by Dennis Nenno
  Great staff! Had some packages delivered before a conference and they took great care. Returns handled quickly and hassle-free.
  Was in touch with Bryan, but everybody else was extremely professional as well.
• October 2024 by Andrew Harward
  Just go to the hotel front desk if you need any help with after hours pickups. (The sign does not indicate this)
  
  Tried getting a package after hours for a conference. No one (including staff) knew how to obtain it. I had to go the next morning after the conference already started. UPS guy said that the hotel front desk could have gotten my package and there was a sign that indicated so. The sign said for after hours ‘deliveries’ go to the front desk. I wasn’t delivering anything, I was picking up.
• April 2024 by ALEJANDRA MEDINA
  The security service outside is terrible, he is very aggressive and cannot give you any information. Very bad image for UPS, Starbucks and Hilton.
• March 2024 by Abbie Ewers
  The UPS team was quick to respond to my inquiries and was very helpful throughout the process.
• February 2024 by Samsunshine Levy
  The supposed "business center" of the bay front Hilton is a UPS store selling things. No place to work, no tables, no chairs. Highly NOT recommended! Zero stars.
• December 2023 by marco trejo
  There should be a disclaimer in the description that services are intended for hotel guests or employees. There was a $6 fee to drop off a prepaid UPS box.
• December 2023 by Katie Clark
  Super scammy UPS inside Hilton!!Tried to do UPS return and because they couldn’t scan Amazon generated QR code, they charged $4.30 just to print it…. Not supposed to happen with Amazon returns EVER.Will be reporting this location to Amazon!!
• December 2023 by Nina Hermosura
  Horrible team. Don’t use this UPS location.Packages that are sent there for free they charge customers. Horrible customer service
• November 2023 by MANUEL MARTINEZ
  They want to charge a $6 drop off fee for a package that is ready to ship. Ridiculous
• June 2023 by C W
  Service fees for the hotel location are a joke. Just needed to drop off prepaid and labelled UPS priority letters. 3 dollars per UPS letter just to drop off. I just walked to the UPS store downtown on principle.
• June 2023 by Josh Stringfellow
  Nice people! I went to pick up a package, and it was an easy process. There is a parking lot next door and I was charged $11 for roughly 15 mins. I saw there was an option to get the ticket compted, but I didn't think to ask UPS. Might be worth a try if you have to park there. The UPS can be a little tricky to find. You walk in by the Hilton sign near the parking lot, go up two sets of escalators, and you're there. Pics attached for reference. Just look for the signs on the pillars.
• May 2023 by Ryan J.
  Avoid this place at all costs. Only one person man's this place so a line can form and you'll be waiting.
• July 2022 by Bryan Castro
  Not open at 7:00am. I'm here 7:45am still close.