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March 2024 by Abbie Ewers
The UPS team was quick to respond to my inquiries and was very helpful throughout the process.
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February 2024 by Samsunshine Levy
The supposed "business center" of the bay front Hilton is a UPS store selling things. No place to work, no tables, no chairs. Highly NOT recommended! Zero stars.
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December 2023 by marco trejo
There should be a disclaimer in the description that services are intended for hotel guests or employees. There was a $6 fee to drop off a prepaid UPS box.
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December 2023 by Katie Clark
Super scammy UPS inside Hilton!!Tried to do UPS return and because they couldn’t scan Amazon generated QR code, they charged $4.30 just to print it…. Not supposed to happen with Amazon returns EVER.Will be reporting this location to Amazon!!
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December 2023 by Nina Hermosura
Horrible team. Don’t use this UPS location.Packages that are sent there for free they charge customers. Horrible customer service
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November 2023 by MANUEL MARTINEZ
They want to charge a $6 drop off fee for a package that is ready to ship. Ridiculous
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June 2023 by C W
Service fees for the hotel location are a joke. Just needed to drop off prepaid and labelled UPS priority letters. 3 dollars per UPS letter just to drop off. I just walked to the UPS store downtown on principle.
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June 2023 by Josh Stringfellow
Nice people! I went to pick up a package, and it was an easy process. There is a parking lot next door and I was charged $11 for roughly 15 mins. I saw there was an option to get the ticket compted, but I didn't think to ask UPS. Might be worth a try if you have to park there. The UPS can be a little tricky to find. You walk in by the Hilton sign near the parking lot, go up two sets of escalators, and you're there. Pics attached for reference. Just look for the signs on the pillars.
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May 2023 by Ryan J.
Avoid this place at all costs. Only one person man's this place so a line can form and you'll be waiting.
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July 2022 by Bryan Castro
Not open at 7:00am. I'm here 7:45am still close.
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July 2022 by James M.
Very helpful staff, goes the extra mile. I have had several Amazon returns and my fault issues but got return done quickly.
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July 2022 by Alex P.
I came to pick up my package and was enthusiastically greeted by Chad who swiftly helped me and made my day because of his warm disposition and kindness. I'll continue using this location because I felt genuinely welcomed here. Thank you
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June 2022 by Bee O.
Jenn ROCKS! she was able to pull up an old clients address and hook me up with the best prices!!
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June 2022 by Vicky P.
This UPS store is in the Omni Hotel- go up the escalators to the 4th floor. This location is merged into the business center. So it's very small and limited.I showed up at 9 am and no one was around. I waited for 17 mins before a nice man arrived. Feels like this location might be okay if you have time to wait.
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June 2022 by Belyn L.
I'm pretty sure if every business in the world operated like this UPS, the world would be a better place. Because people would be happier and things would get done. I never thought I would be leaving a Yelp review for a UPS store, but I did several years ago elsewhere and I'm leaving another one now for this location. I love this UPS store. I've gone out of my way to drive here because it's wonderful. They sure earned their 5 stars on Yelp! My domestic partner left a glowing review for this UPS last year because we had our domestic partnership agreement notarized here by Mari-Tina. So you can say this UPS is life changing. Today, I also had to get a very important document notarized, this time by Jorge. Okay, first of all, his handwriting! It looked like printed text. What! But more importantly, he was attentive, prompt, and really nice. He even noticed that I had a FedEx shipping label, not a UPS one, and gave me advice on making sure I could ship it okay at FedEx. Jorge, if you see this, thanks so much for your help. You're a star! And to the UPS team, thanks for being so great! What y'all do is so important and really makes a difference in people's day and lives. Thanks for your support and customer service.
