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February 2024 by Mohammed Mohammed
James took great care of me! I am so happy this store is here to help with all my returns
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February 2024 by dj g
I went to this location a while ago trying to send a package that contained some padres gear and clothes for my grandson. A short bald guy named Eric helped me with the package.I should’ve known by the way he placed the shipping label on the box that the package wouldn’t arrive to its destination. He barely placed the sticker on the box were it was very easy to remove.Needless to say the package never arrived to the destination as I believe Eric stole my stuff.. I tried to file a claim but was denied for some strange reason. Avoid this location because your packages may end upMissing and there is nothing you can do about it.
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February 2024 by Christopher Acrey
The customer service at this store is amazing:) The Woman that helped me was super helpful and just lovely to be around with the biggest smile Her Name was Melissa and she definitely went above and beyond to help me out.. aI definitely will be going there a lot more to handle my business she made it so easy for me I really appreciate all your hard work.. ?
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January 2024 by Marissa
The staff at this location are rude, not helpful, and will ignore you to talk to each other.
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January 2024 by Tony Rengel
Thomas not only took the time and care to figure out exactly how to ship my international package, he also made it a fun, smile-filled, personal experience.this is why I come to y'all instead of the shop closer to me!! thank you!!!
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January 2024 by Joshua Snyder
I tried to use this place twice to ship work items. Both time I have had the most rude employees, no help super rude short response when I asked about a return label that was sent to me. Go anywhere else but here if you need assistance.
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December 2023 by Katherine Brecka
This is a well run store with friendly sales associates like Thomas and a wonderful manager named John. I’m always quickly and well taken care of when I come in here.
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December 2023 by Matt Stewart
Made a next-day appointment for notary services. Arrived at my appointment time and they said they only have 1 notary and didn't know when they'd be in. This was an urgent document that I counted on UPS to process at the scheduled time. Absolutely ridiculous waste of my time. The manager was apologetic, but it left a negative impression.I went to the Mail Station nearby and they notarized my document in 5 minutes. I'll definitely go there in the future instead of this UPS store.
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October 2023 by Marissa Acciani
They’re awesome. They spent an hour with me helping me ship out my tax returns. Thank you Michelle!
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October 2023 by Taylor VanHooreweghe
Staff was rude there I asked twice a question and by the 3rd time she hurried me along and didn't even send my return back correctly to Spectrum. Really makes me nervous she's handling important mailings going through there. Staff needs retraining if your going to partner with someone like Spectrum. Now I have to re-explain to spectrum that I send something cause she didn't scan everything. Especially when my question was is this all I need to send back.
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July 2023 by Kimberly Mettler
I’ve never been to a business where the sole person at the counter can ignore a customer for so long OR have the service reps complete s transaction without uttering a word to the customer. Dont know what has happened in this place, but Bobby needs to be nicer to people.
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July 2023 by Nick Barrett
Eric helped me mail a package and was incredible - super efficient, friendly, and extremely helpful. A+ customer service.Made the process seamless and I appreciate both Eric and the rest of the UPS staff at this location. Thanks again!
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June 2023 by A T
Spent 45 min trying to print 5 pages and take a passport photo. Not one employee at this location knows how the printer works which is ridiculous. Finally, after multiple attempts, they figured out which paper tray needed to be filled out in order for it to work. Then, they took the passport photos... he did know how to take a picture but that was useless bc he didn't know how to properly print it. It was literally printed on The Same Printer as where they print paper documents... it was supposed to be a photo, not printed on photo paper. That was my first time taking a photo at UPS, I was surprised, but thought maybe that's just how they do it. I was wrong - I called another UPS and they said they print an actual photo.Clearly, not one employee knew about how to properly do it at this location unfortunately. I spent 45 min trying to print 2 pics! It was a nightmare which resulted in unacceptable pictures - pretty much I wasted my time for nothing and was late for my appointment. I didn't expect it would take so long or be so difficult to do. I'm writing this review hoping that the staff will receive proper training to avoid situations like this.
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May 2023 by chris meeh
I went to FedEx in Hillcrest and they quoted me a ridiculous (almost $300) amount to print off around 150 normal sized paper prints. When I mentioned that sounded steep, the employee just kinda shrugged her shoulders. I immediately left without having any prints made. 10 minutes later I walk into this UPS store. Eric - the manager - worked with me with great customer care and insight to what I actually needed. He got everything done right then, didn’t charge me a “same day fee” like FedEx and - again - exceptional customer service skills. I will be back as I’m constantly printing off stuff for work presentations.
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May 2023 by Christopher M.
I went to FedEx in Hillcrest and they quoted me a ridiculous (almost $300) amount to print off around 150 normal sized paper prints. When I mentioned that sounded steep, the employee just kinda shrugged her shoulders. I immediately left without having any prints made. 10 minutes later I walk into this UPS store. Eric - the manager - worked with me with great customer care and insight to what I actually needed. He got everything done right then, didn't charge me a "same day fee" like FedEx and - again - exceptional customer service skills. I will be back as I'm constantly printing off stuff for work presentations.
