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March 2024 by Kathy Davis
Great store. Very friendly and helpful employees! Lots of parking. My go to UPSstore.
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February 2024 by Cassandra Pero
Wanted to give Kevin and Eric a big shoutout for going above and beyond on a recent print project I submitted to them. The project was new to them, but they were kind enough to attempt it multiple times to get the project done perfectly. Kevin called me multiple times to be sure he was making the perfect invitation for our event, and it did not go unnoticed. I truly appreciate them taking the time to help me create and print the perfect invitation for our event. Thank you Kevin and Eric!
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December 2023 by Olivia Leilani
The help I received was a huge relief from my uncertainty about the delivery destination address of which I had no idea how to locate it and the online information was very confusing because it had more than one address listed as the location of the delivery order that I was supposed to send my (very important) documents to. I had asked a few people from a different postal office (not a UPS company but one that I never had heard of before and forgot the name of so that says something about the service they provided me because I didn’t even feel comfortable with sending my documents out and I left that postal store in a more confused state than I was originally, so I just decided that I would go to UPS and try to get a little more help with the task of looking up the address that I needed and I was pleasantly surprised that I had gotten so much more than what I could imagine I could by the way I could finally be done with my search for the information that I just couldn’t find myself and I didn’t have to waste any more time and energy thanks to the tremendous effort in providing me the best service I could have gotten and the reassuring words that helped me get relaxed throughout the process that the UPS cashier gave me is so appreciated by me. I just wish I could return the same kindness that she gave me while attempting to look into the matter and it is so much better than what I had hoped for thanks to the wonderful cashier at the UPS store. She is a great worker and a model employee who deserves some credit and I am sure that she is very helpful to many others as well. I am still so impressed by how fast and easy it took her to find out all the information I needed and she made sure everything was correct and properly handled so that I didn’t have to worry about the potential for any problems in the future or that the important documents were going to the right place so because of all these things I have mentioned, I am going to complete this review with a very big thank you shout out to let her know that I am so grateful and lucky to have been assisted by her that day and thank her for everything she did to help me. Unfortunately I don’t remember her name but I wish her the best of luck and may she continue the wonderful service that shows how much of a caring person and a wonderful representation of UPS employees and the kind of service that they can provide customers.. it’s rare nowadays!
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December 2023 by Alejandro “Alex” Alvarez
Although very expensive to ship via UPS. The owner is very nice and staff always try to help you as best they can.
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December 2023 by Walker Shaw
Excellent service with friendly and helpful staff. Highly recommended.
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June 2023 by Amira S.
This is a small store located in the grocery outlet shopping center off Waring Road. Eric and Lauretta were extremely helpful, patient and kind. I sincerely appreciated their positive attitudes and sense of urgency to work quickly to get the line down without compromising the customer experience. They went above and beyond to assist me during a busy time and I really appreciated it. They are hard working and the store is small but clean. I would definitely come back. Thanks for the excellent service and kindness!
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May 2023 by Jasmine Glasheen
By far the best UPS experience I’ve had. Super helpful!
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May 2023 by Tim Malone
This UPS has the lowest level of customer service of any location I've been too. Tried to give it multiple chances since it's now closer than my previous UPS store. Unfortunately, the unfriendly staff provides zero customer service. As a business that ships about 50 items a month, they refused to create a return label for a shipment that needed to be returned. Other UPS stores do this with a smile since they already have the size and weight of the shipment on file. Not this one.This store is incapable being a shipping partner, because they refuse to do so. I'll be heading back to my previous location that understands the value of servicing its repeat customers.
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May 2023 by jordan H.
Eric was very helpful. Came in to ask about a first shipment for my business sales out of state, told him i wasnt looking to send it out just comparing rates.Gave me the amount which was more than Usps and told me usps is best for smaller items and ups will be better for bigger heavier items.
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January 2023 by Robert G.
Immediately hung up on the first call before I had a chance to say one word. The follow up call resulted in being put on hold with static, after a few minutes I gave up. There's a store down the road on Mission Gorge. Go there instead.
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January 2023 by Chris Mountain
Always nice friendly and helpful staff here.
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November 2022 by Kristine B.
It's seems strange to say "this is my favorite UPS store" but being avid Amazon buyers, we find ourselves needing to return items from time to time. So I have been to tons of these UPS's in the area. This one is super efficient, has a kids play table, lots of space, plenty of parking. Quick in and out, just what we need.
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September 2022 by M El Jane*
I spent many post-shutdown days tending to personal, professional, bureaucratic, and academic matters at this print shop. The manager and workers are fairly more amicable toward offline lo-tech individuals than most places. Though i'd often gotten gruff interactively, the people and place more like balm to a burning, itchy, bureaucratic bottom rash than most .
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September 2022 by Justine T.
Fast service and friendly staff. No problem with amazon returns and printing for my sons school projects
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July 2022 by Shawna Hill
Hours posted on the door (and on google) state open until 6:30. Arrived at 6:15 and everything was locked up tight and no one inside. No sign on door saying they closed early today or anything.
