-
June 2023 by Sharon C.
Darci is the best. Whole staff is super nice and helpful often dealing with tough clientele.
-
June 2023 by Maria C.
I was excited to find this location as I have recently moved to the area. The interior is well appointed, clean and had lots of different copiers and mailing resources available. I was excited about the prospect of this being my new shipping location.There was one other customer before me and he was being helped by a very pleasant and supportive female employee.I was helped after several minutes by a male employee who had seen me walk in but did not initially come forward to help me. That was ok because I just figured he was busy.When he did come to help me, I explained that I had some Amazon returns and that I had never done this in a UPS store before. I asked him what I needed to do. He didn't provide an explanation. I again said, "I don't know how to do this. What do you need from me?" He said, "a QR code". I set about looking for a QR code, however, I had accidentally started a return with a mailing label. I showed this to him and he pointed to a sign on the register. Hesaid "you can email that label to us but it will be a 2.00 service charge."I would have had no problem paying the service charge or reading the notice in the register. However, I literally said when I started that I had no idea how to go about making a return. I know that being in the business of customer service is challenging and people are demanding these days, however this was just poor customer service all the way around. I wanted to learn how to do this properly, however I left feeling like I had just inconvenienced this person and felt very brushed off. This was just my one experience, but worth mentioning.
-
February 2023 by Johnathan H.
The UPS Store in 4S Ranch is my new go to for shipping and returns.It is super clean, with a large service counter, and plenty of room for guests that are waiting to be served. Their store is adequately staffed which results in less wait times. Their staff is SUPER friendly well trained, quick, and knowledgable of their products and services. You can tell the management here cares about its staff and customers based on the quality of employees they have hired. A special shout out to Shelby for saving me hundreds of dollars in shipping costs by explaining my options. I bring this up because I nearly paid $1,000 in shipping charges at the Bernardo Center Drive location because the employee didn't care enough to tell me that there were cheaper options. And another shout out to Christian who handled my order like a pro! The 4S Ranch location also charges half what the UPS Store on Bernardo Center Drive charges for boxes, packing supplies and packing services. I learned of this when I had to ship from both locations due to lack of supplies at the Bernardo Center location. I compared both receipts and was astonished how much more the Bernardo Center Drive location charged for the same supplies and services. I have attached a copy of those receipts for reference.
-
December 2022 by Geoff B.
Way to be awesome Shelby. You notarized my document and assisted with sending that document with the utmost knowledge, professionalism and expeditiousness that I pray for elsewhere.Oh you were also very nice and personable.All of this was done is probably 3 minutes of interaction.Thanks very much!
-
October 2022 by Julie C.
Employees friendly with excellent customer service!My packages all ways arrive on time without damage.
-
October 2022 by Chris X.
Apparently there is likely a thief working at this store. See other reviews on google of persons having items go missing here. I dropped off two packages, one for UPS for which I got a receipt and another for USPS. The lady put the package down and said it would go out with USPS later. USPS never received that package. I'll be filing a police report and from now on taking a picture of the packages I drop off there in the hands of the person receiving them.
-
April 2022 by Nancy W.
I take my packages here when I need to return something, the employees are so nice, helpfully & fast. I'll continue to use their services.
-
February 2022 by Norbert K.
This is one of three UPS stores that are convenient to me, and I chose the one typically that is in the same center where I am shopping. The staff here is always friendly, even though my stops are most of the time for just Amazon returns. I'm always greeted with a warm smile.
-
January 2022 by H. M.
Efficient, friendly and helpful service every time. The staff here reliably provides excellent service. Convenient location in this busy shopping center, and there is always parking available.
-
December 2021 by Laura B.
I have been bringing my packages here for years and have always received excellent customer service, until today. The gentlemen behind the counter was clearly irritated about something and it showed, total lack of customer service. He threw my package in a container and when I told him that it was fragile he said "well... is it properly wrapped?!" I even got an eye roll. Just terribly rude and uncaring service.
-
October 2021 by Vamsee B.
Justine was amazing she was very kind and professional to help return a lot of items. She was very patient throughout. Thanks!
-
October 2021 by D L.
I usually come here for my returns. I normally box it up myself but this time I decided to try letting UPS pack and return. That was a mistake. I came in with two items and was told they could not return it. They said when you return more than one item, you need to either bring your own box or purchase a box because they don't have one big enough. Nowhere in Amazon's return instructions does it say that I need to bring a box. They said Amazon is wrong and needs to change their process. So they refused my return and spoke to me in a very condescending manner the whole time. I was very disappointed in the their customer service and won't be using this service again. Or if I do use this service, head to Kohl's because they'll take however many items you have.
-
September 2021 by Debbie C.
This store has been awesome twice now, with two unusual requests a month apart. They helped me out during both stressful periods of time. I called one UPS store that would not help me, and this location at 10531 4S Commons one goes above/beyond in my opinion! If you want the best customer service, then I recommend this store!
-
August 2021 by Kelly M.
This is by far the best UPS Store I've been to! Customer service is great and they always go the extra mile to take care of their customers.
-
May 2021 by Danny P.
Darcie and Jordan are phenomenal. I can drop off at an UPS closer to work, but I rather save all my packages for here due to their exceptional customer service!
