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March 2024 by Donovan Cole
They said they would hold my package as they failed to deliver it 4 times (I was home all 4 of these times). I contacted UPS, this specific office and I was told it was going to be held for me for pickup. Little did I know it was already shipped back to sender (out of country too). Now I have to repay for shipping and wait for my package. This whole process took 3 weeks just for me not to receive my package. Very terrible service.
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March 2024 by Regina Yan
Had an issue with delivery and was directed to the Customer Center to pick up my package. Tara and Robyn were on evening duty and happily searched the trucks to find my package - very happily surprised with their enthusiasm and professionalism.
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March 2024 by Bob Loblaw
Had a problem with the driver not recognizing that i wanted my package delivered to a UPS ACCESS POINT location. He left without dropping it off,, so i called support which had really nice filipinos that contacted the ups headquarters that must have contacted the driver because my box was dropped off correctly at the CVS ups access point location within an hour after calling support. I was fristrated at first tho.
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January 2024 by Jus Jewlz
This is the worst UPS facility in San Diego. The drivers lie and say your not home because they want to get off early. Recently this office as lost multiple packages. I would rather pick up my packages then have the driver drop it off. Very awful & poor service
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January 2024 by MICHAEL KHAYAT
Very friendly and helpful staff
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December 2023 by mil dew
Ups is excellent. Great job on giving me the run around. I might even have to cancel my travel plans now. It's awesome. They expect me to waste my gas time and money. I recommend ups they are the best.
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December 2023 by Beniamin
Didn’t call me knock on my door or leave a notice wasted three days to get the package. I don’t recommend using UPS at all. There was five people behind me in line with exact same problem stay away from UPS.
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November 2023 by Matt Ward
If these center is where Lori and Oscar work I have to commend them for the excellent service they provided. They went above and beyond the call of duty to make sure I was able to get my package. I am very grateful for their care and attentiveness.
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November 2023 by Maxime Dumesnil
My delivery requires an adult to be present to sign for wine...The first and second notices were wrong about the time they were supposed to deliver my package. UPS arrived early, way early 2 hours and left me a note.I even took time off work to be at my residence.Looking at the reviews it seems there's a lot of frustrations with UPS, andthe company doesn't give a s...ALL THEIR RESPONSES are COMPUTER GENERATED.We may need to involve the US congress before we see some changes.
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October 2023 by Artur Haitu
I'm not gonna just go on with details and say how stupidity of a company UPS IS!
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August 2023 by Dave K.
UPS Ground Delivery service in San Diego is pathetic. Packages that were not delivered or were held on the truck for any reason are dumped at the 7925 Ronson Road facility. However, they are only open 4 hours a day, from 10:00am to 2:00PM. So, if you need to pick up your UPS delivery in San Diego, plan on waiting at least one or two extra days. UPS does not provide phone numbers for their facilities. Even the UPS Customer Service people are denied access to the San Diego center. The Philippines help center is only capable of repeating the minimal information available on the website. Botton line, there is a reason UPS is so cheap!
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August 2023 by Jeffrey Jenkins, DVM, Dipl. ABVP Avian
I have a love / hate relationship with this UPS Center. It is conveniently located with easy access and the people are always nice. Still I'd rather not have to come.
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July 2023 by Ivan Lamb
Despite the many phone calls I had with UPS through this whole process, they failed to deliver my package.I called them before the delivery to let them know that they have to call me or let me know when the delivery will arrive so I can be there, or else they won’t be able to deliver the package. The agent on the phone said they’ll call me upon delivery.They never called me. They never notified me of any delivery.I called them to track the package and they said they already tried to deliver it three times and it’s back in the local UPS warehouse. This was on a Friday. They told me I couldn’t pick up the package until Monday because they were already closed for the weekend. And so we agreed that I would come on Monday.I arrived to the warehouse on Monday at the specified time, and they told me the package was already shipped back to the sender on Friday, three days before. (The same day they told me I couldn’t come until Monday to pick up the package.)This is an international shipment too, so it got shipped all the way back to the sender in Shenzhen, China, and I’m in California. I will have to pay them a bunch of money to try to ship it again? No thank you.I would love to be able to trust them to work with me on delivering the package, but with the lousy level of service I received from this experience, I can’t trust that this will work out for me at all. They did a very poor job at following through and communicating.
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June 2023 by Nick M.
Do not use UPS! I had a package sent to San Diego. They claim that the receiver, no longer lives at that location which is untrue. I am actually going to that location tomorrow. I called corporate. UPS spoke with a woman named Veronica, and she told me because I wanted to speak to a manager that she would cancel my case.
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June 2023 by Justme Alone
I would give this a negative one if I could! Customers beware in the event that you have a package that comes to you damaged not only will they NOT take responsibility, but God forbid, in the event YOU make a claim for that damaged item that you purchased-but to add insult to injury they're not even going to tell you that the claim was denied-they'll only tell the store you purchased from. Never mind the fact that you're the one that paid for it and filed the claim for it, apparently that gives you no right to get any of the information for it.. and did I mention that it takes an act of God to get an actual person so good luck on that one.
