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September 2025 by Tammy Oneil
This the best UPS store for service. The staff is chill and efficient. If you have an issue they do their best to resolve. It's the only one I go to.
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August 2025 by Tommy
Helpful and knowledgeable. Always a pleasant experience.
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August 2025 by Shams Naimi
Tyler & Nick provide A+ customer service & efficiency every time. Best store I’ve been to.
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August 2025 by L. Lee
Printing and notarizing done by Nick was quick and efficient! Great staff and smooth transactions.
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June 2025 by Rudolph Rehm
Tyler was prompt, helpful & courteous.
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May 2025 by Angelina Chernova
Absolutely the best UPS store! The nicest and most accommodating guys that work here. Never a line, always so fast. Thank you! 🙏
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March 2025 by Sandy Kriger
Very friendly and helpful people assist !
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February 2025 by Daniel Sass
Excellent customer service received by SHARIK!! will only go to this UPS STORE from now on! A++
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October 2024 by Han S. Chiu, MD
I have been using this UPS location for several years and maintain a mail box there. The staff is always courteous, remembers me by name, and often goes out of the way to help even when I arrive just as they are closing. They are the only store I know that conscientiously tries to recycle used boxes and plastic packaging materials. While they may have to charge for printing labels if you do not have a mailbox there (I think that’s true for all UPS stores), they don’t if you do. And, nowadays most Amazon returns don’t need a label, just the QR code from your phone. Try to remember that the mailing of Amazon packages by a UPS store is not very profitable. I was told that Amazon negotiated such an aggressive deal that each store makes at best a couple dollars per return and more typically much less.
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September 2024 by margaret ferrigno
I use this store regularly and yesterday they made a mistake in my order. They immediately printed the correct items and delivered them to my home, knowing I was on a tight deadline. That type of compassionate customer care hardly happens, and it deserves all the stars. THANK YOU!
Also I’m not sure they want this advertised, but they always help me lift my boxes in! 🙏🙏🙏
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June 2024 by Catherine Kricorian
Always fast, efficient, and the staff is amazing! I’ve never had a bad experience over the years. So polite and helpful!
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May 2024 by Stephanie Bernstein
Went there to print a simple document and the staff went out of their way to help and answer my questions. Great service!!!
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August 2023 by Vlastimir Sindjelic
We’ve been with UPS store ex mailbox etc since 2006. I must say that this store goes above and beyond when it comes to customer service. We have business account as well as personal, and I can’t thank them enough for being great to us for all these years. Sharky and the team are wonderful. A+++ ??
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July 2023 by Mike F.
Very helpful. Notary assisted me even on a Sunday when they typically aren't available. Came in clutch. Sharick helped out a lot.
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May 2023 by Wendy Austin
We typically use La Jolla Mailbox for all of our free Amazon returns but today my husband and I were sick and we sent a friend instead to the nearby UPS Store. We had 3 boxes that Amazon had shipped to us in one larger box which we had already discarded. We gave our friend cash so that she could purchase another cardboard box that our free shipping return label could be attached to. Imagine our shock when she brought back the attached receipt for $52.26. We immediately called the store because we assumed there had been an error and that they had not used our label. The rather unfriendly gentleman who answered told us that it was the price for the BOX! That is the last time we will ever take anything to the Birdrock UPS Store. Let this be a warning to other senior citizens.
