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March 2024 by Reha Abbasi
I use this UPS office almost daily for my small e-commerce business. Everyone works here always welcome me with a big smile and kindness. By far this is the best UPS store I use. I hope UPS really appreciate their employees in this branch!
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March 2024 by Whitney Gonzalez
They really are great. Every single person that works there. Very helpful, kind, and they keep it clean as well. Excellent experience over the past few years.
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March 2024 by PaulKC Lin
Very friendly and answer my questions patiently.
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January 2024 by DEL MAR DOG RESCUE
Overall great experiences with this UPS store. Above standard service and a great team! Karen is the BEST!
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December 2023 by Elizabeth Doebler
Super helpful, friendly, made me not feel like I was a problem, even though we had 7 packages to mail!!!
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December 2023 by Andy Ho
Great service. Always so friendly. Even if this wasn’t my local place I would drive out of my way to go!
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October 2023 by Michael Petrillo
Diane was super helpful making the whole process simple.
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August 2023 by Gilbert Zamora
Do not use this location! This location held my packages for a few weeks because of a UPS closure of the Highland Village Palce location. This is a horrible location, the customer service is non exsistant. The lousy owner Jeff is the worst of all of them. Jeff is rude presumptuous and completely unprofessional. He attempted to charge me $10 to pick up my own packages saying they didnt have room for them! Jeff was the same person that said it was ok for my package to be picked up at this UPS location. Again he changed his mind trying to profit off of my packages after the permeant closing of the UPS store on Highland Village Place! Stay away from this location if at all possible! Horrible location and pathetic owner Jeff!!
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August 2023 by Rebecca Kallaus
Best UPS store..........I had a PO Box at Torrey Highlands Center (7875 Highland Village Place) and.... they shut down (got evicted) - gave no notice, sounds like their staff may not have even had a heads up let alone clients.... I just showed up to get my mail and the place was "permanently closed" but this location was listed as who took over receiving mail.I go to this location and find out that the Torrey Highlands location has actually shut down THREE times.... and it has happened the same way each time.I didn't realize that UPS locations are franchises which are individually owned, so accounts can't be transferred to a new location, even if one location goes under like what happened here.That means the money I paid at the other location is just gone......This location however said they would receive my mail for a month at no charge as an apology for the other store being so out of integrity, just because they felt bad, they have zero actual obligation to do so!!!Dana helped me set things up at this location and completely took care of me.Karen and her husband who have owned this store for a few decades went ABOVE AND BEYOND........ I met Karen as well and she is lovely.The whole team here is amazing. This could have been a whole mess but instead was completely solved within the hour, no stress at all.Incredible.So happy to have a RELIABLE UPS store!! ???(Dana was even super sweet about my crazy pile of returns to process ?)Thank you!!!
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August 2023 by Michael Gao
This UPS store has become my daughter's favorite place to visit when we're in the area - the people who work there are incredibly nice and always offer the best stickers to the kids. We come here for all our Amazon returns and my daughter always wants to tag along now :)
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August 2023 by Chris Underhill
I always drop off my Amazon returns here. The staff are great! Fast and friendly
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August 2023 by Robby Halim
Staff is professional and pretty quick to handle the queue. It’s crowded during certain time but it’s still understandable
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July 2023 by Phuonganh D.
Great customer service. But the price is higher than usps. Is convenient for people to ship and shopping in that area
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June 2023 by Mark B.
Karen the owner is amazing, as are her employees! Great parking, and Easy access location--the strip mall is at a major intersection plus a half block from freeway! Well-staffed during busy hours and holiday season. Locally owned small business. Accepts Amazon Returns. (be sure to first originate your return from Amazon,com) Have used this place literally dozens of time to send faxes, receive faxes, make photocopies, have reports professionally binded, send packages (both UPS and USPS Mail), and pickup office supplies or paper in a pinch. When you're doing copying or other projects you can use their staplers, highlighters, tape, scissors, hole puncher, glue stick, etc. Tip, check out their greeting cards rack, unique cards that you won't find at Target or Hallmark. IMHO, every small business should follow this store's model of friendliness and great service. Central Location. . . . . . . . . . . . . 5 starsClose to Freeway . . . . . . . . . . . . 5 starsHours (closed Sunday) . . . . . . . 4 starsParking. . . . . . . . . . . . . . . . . . . . . 5 starsAccepts Amazon Returns . . . . . 5 starsMailing/Packaging Help. . . . . . . 5 starsUPS Shipping Cost . . . . . . . . . . . 5 starsUSPS Mailing Cost. . . . . . . . . . . . 5 starsServices (fax, copying, etc). . . . . 5 starsNotary Service . . . . . . . . . . . . . . 5 starsBox Rentals Cost. . . . . . . . . . . . . 5 starsStaff/Owner friendliness . . . . . . 5 stars===================================TOTAL SCORE. . . . . . . . . . . . . . . 4.94 stars .
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June 2023 by Isabelle M.
I just had the most amazing experience at this UPS location. After speaking on the phone, with owner Karen, about printing options for an important project I decided to go in. During a crazy rush hour Karen helped me choose the right paper for my color copies and got me set up on the computer, all while the amazing staff moved efficiently through the line, with positive attitudes. My prints came out amazing and I was in and out in less than 30 mins. Amazing service.