-
December 2023 by Dub S.
This Branch Is Horrible! The Clerks & Hispanic Female Manager Racially Profile At This Location! I have an account that I've had for years and have always deposited my checks from my ex-wife because their child support checks. I've never had a problem depositing because she also has a US Bank account but at this location they give me a big problem even though both accounts were US Bank and older accounts not new accounts! They told me that I would have to wait while they cleared it and wouldn't just deposite it!!! I took the check to the branch off Euclid and Federal and they deposited it with no problem as always!!! Racism Is Still Alive & Thriving At This Branch!
-
November 2023 by Brad B.
Yes, this U.S. Bank Branch is located in Vons so do some shopping and then do some banking, which is my move! So yeah, bring your bananas to the counter and slide the teller a check to deposit. I know, I know, why don't you just do mobile deposit, Brad? It's because I love the people who work here so damn much, that's why! Okay, while that is true it's also not the reason I come to this branch. The real reason is that the person who issues me a monthly check gives me a counter check and the numbers on that check are continuously 001, 002, 003 or 004 and the app recognizes it as a duplicate check so therefore I have to deposit it manually. Make sense? See you soon, bananas in hand!
-
July 2023 by Alan C.
This deserves a zero rating For zero customer service. It's run by people who wrap up work early and will even not let you open an account if the bank will close in 1.5 hours.
-
July 2021 by Paige S.
Spent at least 10 hours on phone trying to navigate the "grace" for CC debt during pandemic. At no point was I given grace and at no point did any of the SEVEN "case specialists/tier3 employees/ managers" EVER give me what the company promised for pandemic relief. If I could've worked during pandemic, I wouldn't have cared but my industry was literally shut down in CA. I was a career esthetician and chose to bank w them. Their promise during pandemic was if you can't work due to pandemic, CC payments would be deferred u till you could legally work as well as no incurred interest during those same months. I was charged full CC payments per month and full interest rates as well during pandemic. I was given a case number regarding my "pandemic relief case". Every month during pandemic, I was automatically charged my CC payment for the month (including interest) , so I would call to remedy the situation and hold them accountable to what they promised customers and per our agreement. My case number was never found and there was never any evidence of me having talked to someone at the company before regarding ANY of this. Done banking w them and would NEVER suggest them. Absolutely disgusted and disappointed and regret giving them my business at all. Is this why Albertsons won't have you anymore?
-
January 2021 by James M.
They always take good care of me. Convenient, rarely a line, friendly. Great team comes from great leadership.
-
June 2019 by Todd S.
This place has solid, professional staff. Joel Corona has gone out of his way to help, and I appreciate the effort. Their location garners them a lot of traffic, and they are busy, but they handle customers quickly, and efficiently. I have a mailbox nextdoor, and am at this branch about four times a week. I have never had any problems. Thanks to the staff for earning my business every time.
-
October 2017 by Zaki Wahab
They are great customer service
-
June 2017 by Isaac Mercado
i love the employees there they are all friendly and fast, can't go wrong here.
-
April 2017 by kris kay
I had a great experience at this location. I would like to personally thank Justin Gutierrez for his 5star customer service. He helped me to get a credit card, when i didnt even think I would be approved. My day was definitely turned around after going in there that day. Now I can rebuild my credit. The process of opening a new account was quick and easy! Thanks us bank, and Thank you Justin!
-
November 2015 by Melody Czech
It was really fast and convienant to use and the branch is open daily til 7:00 pm