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December 2023 by Dub S.
This Branch Is Horrible! The Clerks & Hispanic Female Manager Racially Profile At This Location! I have an account that I've had for years and have always deposited my checks from my ex-wife because their child support checks. I've never had a problem depositing because she also has a US Bank account but at this location they give me a big problem even though both accounts were US Bank and older accounts not new accounts! They told me that I would have to wait while they cleared it and wouldn't just deposite it!!! I took the check to the branch off Euclid and Federal and they deposited it with no problem as always!!! Racism Is Still Alive & Thriving At This Branch!
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November 2023 by Brad B.
Yes, this U.S. Bank Branch is located in Vons so do some shopping and then do some banking, which is my move! So yeah, bring your bananas to the counter and slide the teller a check to deposit. I know, I know, why don't you just do mobile deposit, Brad? It's because I love the people who work here so damn much, that's why! Okay, while that is true it's also not the reason I come to this branch. The real reason is that the person who issues me a monthly check gives me a counter check and the numbers on that check are continuously 001, 002, 003 or 004 and the app recognizes it as a duplicate check so therefore I have to deposit it manually. Make sense? See you soon, bananas in hand!
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August 2023 by Stephanie Wallace
Marissa Seanez-Feliciano, Assistant Manager, was very helpful and courteous in helping me with the reason I came to the bank
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August 2023 by Sharee Cato Author
Awesome location, I love how I always get what I need from Justin.
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July 2023 by Alan C.
This deserves a zero rating For zero customer service. It's run by people who wrap up work early and will even not let you open an account if the bank will close in 1.5 hours.
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June 2023 by SUDCC IV
Apparently this bank likes to DISCRIMINATE AGAINST NON-CUSTOMERS, and will not even give change for a $100.00 bill. As if it being located inside a supermarket, and not opening until 10:00 AM is not PROOF ENOUGH of its laziness, and refusal to spend money on something called a BUILDING that actual bank branches exist at! DO NOT BANK HERE! I NEVER WILL!
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November 2022 by Nursultan Askaruly
I just moved to USA, and this was my experience in opening account. My uncle advised me U.S. Bank. Ms. Gomez was my personal manager, and she is so kind and great person, she was very patient to all my needs, especially due to my wick english.
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March 2022 by Edgar Gore
I have banked here for many years. I love the helpful staff and the branch manager. A great place to do your banking and setting up credit cards. FIVE STARS
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July 2021 by Paige S.
Spent at least 10 hours on phone trying to navigate the "grace" for CC debt during pandemic. At no point was I given grace and at no point did any of the SEVEN "case specialists/tier3 employees/ managers" EVER give me what the company promised for pandemic relief. If I could've worked during pandemic, I wouldn't have cared but my industry was literally shut down in CA. I was a career esthetician and chose to bank w them. Their promise during pandemic was if you can't work due to pandemic, CC payments would be deferred u till you could legally work as well as no incurred interest during those same months. I was charged full CC payments per month and full interest rates as well during pandemic. I was given a case number regarding my "pandemic relief case". Every month during pandemic, I was automatically charged my CC payment for the month (including interest) , so I would call to remedy the situation and hold them accountable to what they promised customers and per our agreement. My case number was never found and there was never any evidence of me having talked to someone at the company before regarding ANY of this. Done banking w them and would NEVER suggest them. Absolutely disgusted and disappointed and regret giving them my business at all. Is this why Albertsons won't have you anymore?
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January 2021 by James M.
They always take good care of me. Convenient, rarely a line, friendly. Great team comes from great leadership.
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July 2019 by Josie Leisz
Worst US bank branch I've been to. Very slow tellers and she has to keep recounting cash and checks after getting it wrong. Then told me to use atm which was out of service. Go anywhere but here!
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June 2019 by Todd S.
This place has solid, professional staff. Joel Corona has gone out of his way to help, and I appreciate the effort. Their location garners them a lot of traffic, and they are busy, but they handle customers quickly, and efficiently. I have a mailbox nextdoor, and am at this branch about four times a week. I have never had any problems. Thanks to the staff for earning my business every time.
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May 2019 by LaTonya Antoinette
It's wonderful knowing you can go to your bank on the weekend's and open on Sundays too. I'm glad that my bank offers more.
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March 2018 by Jennifer S.
I had the great pleasure of doing a mortgage loan with Michael Desiere who is an outstanding professional with excellent knowledge of all of their loan products & the process and he took the time to explain everything carefully to me. His guidance through the process was much appreciated. USB rates were extremely competitive as I compared them to other lenders and their fees were also very competitive. Also as a bonus if you open up a checking account they will discount your fees on your loan. I took them up on that and was assisted by Joel in setting up an account. The manager, Delia, had also assisted me with setting up an account ahead of time so that when I went in to sign the paperwork it was very easy. I did find out this is a very popular branch! Joel was courteous, helpful, quick, polite and friendly. I'll be honest, my experience and attitude toward other large banking institutions is not positive but this US Bank has renewed my faith! Well done!
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November 2017 by Aleydis Diaz
The bankers here are very nice and they actually remember your name (: I like this branch and the hours of operation are so convient. When most banks are closed they are open.
