-
March 2024 by D'Ebony Wilson
This is my second time going to the USPS location and the customer service is point blank trash.Even with a simple tape and ship item.
-
February 2024 by X S
The customer service at this location is very poor. The 2 men working in the afternoon are rude and obnoxious.
-
August 2023 by Pete R
I would like to share my recent experience at the local post office, and unfortunately, it left a lot to be desired. It is disheartening to write this review, as I have always relied on the postal service with high expectations of efficiency and professionalism. However, this particular visit fell far short of those expectations.Firstly, upon arrival, I was greeted by a long queue of waiting customers. While I understand that queues are a common occurrence at post offices, the lack of sufficient staff handling the customers was evident. There were only two counters open, causing an immense delay in getting served.Moreover, the atmosphere inside the post office was chaotic and disorganized. The lack of clear signage and customer guidance added to the confusion. It was frustrating to see customers getting confused about which counter to approach for their specific needs. The absence of clear communication resulted in a significant waste of time for everyone involved.Furthermore, the customer service experience was less than satisfactory. The staff seemed overwhelmed and disinterested in addressing customer queries or concerns. Their lack of engagement and minimal effort to assist was disappointing. When I tried to inquire about the status of my package, I received vague and unhelpful responses.To make matters worse, the waiting area was uncomfortable and cramped. There were only a few seats available, making it difficult for customers, especially those with mobility issues, to wait patiently. The lack of basic amenities such as water or reading material only added to the unpleasant experience.Overall, my experience at the post office was extremely dissatisfying. The long queues, disorganization, unhelpful staff, and uncomfortable waiting area all contributed to my disappointment. I had hoped for a smooth and efficient service, but unfortunately, that was not the case.It is my sincere hope that the management takes note of these shortcomings and works towards improving the overall customer experience. A well-organized and customer-friendly post office is crucial for the smooth functioning of postal services and for instilling confidence in customers.I sincerely hope that my unpleasant experience at the post office was an isolated incident and not representative of the service standards as a whole.
-
August 2023 by Viktoriya Banasevych
Awful experience at this location. I sent an international package and there were issues with delivery. I went in to see what can be done to help get this sorted. The employee who was helping me said nothing can be done and it will be returned to me. He was rude and was talking down to me for the duration of our convo. He didn’t even bother looking up my tracking number. I left on the verge of tears. I decided to call usps call center and was helped right away. They opened up a case number added in a new phone number to contact recipient and my grandmother was able to get her package the next day. If you need help call the call center do not go to this location unless you want to be given inaccurate information and be treated with disrespect.
-
April 2023 by Chi N.
Warning for people in Tierrasanta area the post office still employed still my package. They are not hornets.
-
February 2023 by Wayne S.
AJ & the rest off the staff are great! Very helpful and I have never waited more than a few minutes to be helped
-
February 2023 by Danielle B
Moments like these make me wish ZERO stars were an option.Let me be clear- it's not just the Tierrasanta post office that is awful- but ALL San Diego post offices apparently, because no matter where I live in San Diego, the service SUCKS. Missing packages, packages delivered to the wrong address MULTIPLE TIMES, impossible to get through on the phone, etc.I have lost so many packages this last year. Days that they have substitute carriers, it is guaranteed we will receive either someone elses mail, or have missing packages. So far we have lost over 10+ packages that claim to have been delivered, and were actually delivered to the wrong address, and several bundles of mail / packages that belong to other folks. Yesterday it happened AGAIN- we received someone's package, and mine went missing, and no, my package did not get flipped and delivered to that person.Get it TOGETHER USPS- you have 1 job- DELIVER MAIL ACCURATELY. If your stand-in postmen don't know how to sort / distribute / deliver mail properly- TRAIN THEM BETTER, OR DON'T SEND THEM OUT FOR DELIVIERIES.DO BETTER!!!!!!!!!!! Your services SUCKI used to be sad at the thought of USPS being overrun by UPS and FedEx, but at this point, I CANNOT WAIT.
-
December 2022 by Alexandra Hunter
Tierrasanta Post Office is the absolute worst! The mail man did not knock on the door or ring the bell for a package that required a signature. I was home the whole time. He just left the notice with the rest of the mail in the mailbox. Now the post office is only open 9-5 which is the hours I work so I can’t pick up my package that has medication that I need to take everyday until next Saturday. A whole week without medication because he didn’t bother to even knock on the door. Tried calling the post office but it just rings and rings and then hangs up, they do not bother to even answer the phone. No way to contact the mailman or let him know that he needs to knock or ring the bell to check if someone’s home to get a signature, he can’t just assume no one is home, I can see this being an ongoing problem. Very frustrating and unprofessional. Lazy people who work there that don’t care for your mail or about customer service.
-
November 2022 by Alex Hunter
Tierrasanta Post Office is the absolute worst! The mail man did not knock on the door or ring the bell for a package that required a signature. I was home the whole time. He just left the notice with the rest of the mail in the mailbox. Now the post office is only open 9-5 which is the hours I work so I can’t pick up my package that has medication that I need to take everyday until next Saturday. A whole week without medication because he didn’t bother to even knock on the door. Tried calling the post office but it just rings and rings and then hangs up, they do not bother to even answer the phone. No way to contact the mailman or let him know that he needs to knock or ring the bell to check if someone’s home to get a signature, he can’t just assume no one is home, I can see this being an ongoing problem. Very frustrating and unprofessional. Lazy people who work there that don’t care for your mail or about customer service.
-
April 2022 by Bianca Ibe
I ALMOST got scammed long story short dropped a order off at this location around 2:30ish pm and paid for overnight for a customer. Did some extra digging because something in my gut said double check their info and I did turns out they like to scam small businesses sadly. I was in El Cajon when I realized this information at 3pmish so my husband drove us back to the location. Same lady who helped me the first time recognized me and I explained to her what happened she retrieved my package and reimbursed us our money back. Personally best experience I've ever had at a Usps location.
-
April 2022 by Madison Sindorf
Everytime I've gone to this PO I've had an easy and pleasant experience. Staff are polite and it's rarely busy.
-
March 2022 by Nan Yamana
AJ did the worst service. He mistakenly told me the cheap and expensive boxes for sending international mail. Thanks to that, I've been here for an hour. I don't want to see him again.This guy either made a mistake on purpose or didn't know anything. I don't want to see that guy's face again.
-
January 2022 by Alima K.
The best location. Usually not busy but I've noticed some peak hours are between 3-4pm, most especially Fridays & Saturdays.
-
December 2021 by Storch Pictures
Hi guys. Used this post office around 6month. After they changed staff and services was changed also. Ted and Chabley absolutely not professional. They was rude with me and not friendly. Not recommend this office more.
-
October 2021 by CB J.
These new people have no idea the cost of the different stamps.... just sent my husband up there with a small package with $4.45 in stamps already pasted on it. They lied and said he owed another .97!!! He unfortunately paid it. Please get some people that know how to add.....you are completely ignorant. And you want more money......really.
