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February 2024 by Valentine I.
I had a really bad experience at this location that I need to talk about. A month ago, I went to their store literally, just to get a Sim card, for a couple of phones, the employee there, told me about "new plans that were cheaper" to upgrade my business phones but they didn't tell me it would cost me a lot more because I was on an old plan. When I talked to customer service later, they literally told me that I would be paying thousands of dollars more, for this new plan and my old plan was grandfathered. So I did everything through customer service, just because they were telling me things, that the branch didn't tell me. "Go figure, if you return your phones via mail, you don't pay a restocking fee, something that they didn't share with me. Today, I went back to upgrade my phone, and the manager told me he couldn't help me at his store. Even though I always pay my bills on time and was just trying to fix a mistake they made, it feels like they don't want me in their stores anymore. I have a business plan and pay over $700 a month for all my devices. This is really bad customer service, and I've never seen anything like it. Imagine being banned from Verizon Wireless, all while giving them $700 a month . Definitely have to find a new carrier.
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February 2024 by Sharlyn L.
I was pretty hesitant to go to this store after reading all the reviews but Isaiah made the experience so pleasant. Walked in, greeted immediately, he was very attentive, answered all my questions and got me everything I needed in a timely manner. Apologies to all the ones that didn't have Isaiah, probably would have left a better review lol
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January 2024 by Carissa W.
I don't usually write reviews- only taking the time to write this to thank representative Ben for his help. Every other interaction I've had with someone at Verizon has made me want to shoot myself. DO NOT START A LINE WITH VERIZON THE 5 STAR RATING IS FOR BEN. He was the only person who actually fixed the problems that previous Verizon employees created. I've talked to 10+ customer service people and spent hours of my life trying to fix the problems they caused. Previous Verizon representatives fucked up so bad to the point where I was mistakenly billed $1300. How the fuck does that even happen. I've been with Verizon for 2 months and it's been a nightmare. On one of my many phone calls with customer service, I was told that I was going to have to pay $150 to reactivate the line that I previously cancelled- because it was the "only" way to clear the $1300 charges. On top of that- I couldn't send or receive any text messages from non IOS users. That problem was also caused by Verizon when they set up my new phone. I would rather sit naked on a hot grill than deal with anything Verizon related ever again. Shoutout Ben tho. You were awesome and my dad and I wanted to thank you again for being patient with us despite our frustration. I hope your management team acknowledges you for doing a good job, especially considering the situation was so complicated and stressful.
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January 2024 by Jason Simmons
Customer service was stellar.. Thanks
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January 2024 by Stephanie Gonzalez
Staff was very helpful
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January 2024 by Tom Relen
Paid cash for my Samsung s23 ultra along w my trade back in July . Guy at this location with glasses and clean cut plus tan stole my cash and financed the device on my account! Super sneaky then verizon never check up on it. Sneaky snake thieves at this location and noone checks them. Avoid!!!!! Spent hours n hours trying to fix this issue to no end.
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January 2024 by Bryan Buenrostro
So I went in just wanted to see how much adding a new line to my account would run me for. Isiah(if I misspelled his name my apologies) was really helpful with his information and props on his selling skills cause I went in to get an idea and walked with a new iPhone (that by the way, being a new iPhone user, walked me through getting started with a new type of phone AND gave me tips on using the phone) and a new line. His skills as a sales person and customer service are to be admired and mirrored. Thank you for the wonderful and helpful service man.
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December 2023 by Jackie Jourdane
I wanted to share my thanks and appreciation to the employees at this particular Verizon Store. I want to make sure Jesse, the store manager, knows how helpful Jael was in assisting me after a frustrating phone-less few days. After being told by Apple via Apple support and in person at the Apple Store that my phone was unfixable, Jael wanted to make sure that was the case. He trouble-shot what he could and offered several honest options. I opted for just using my Asurion claim, assuming I’d be able to easily set up my phone was unable to do so because of the original issues I had with updating and my cellular settings. Long story short Jael was able to override things and fix a problem that could have cost me an a lot if I would have stayed at the Apple Store. He has a ton of patience and persistence, he went above and beyond to help me. I can always count on this store for help!
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December 2023 by megan r
JL was super helpful and patient! Great customer service!!
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November 2023 by Risto K.
Quick trip to Verizon store to fix my broken iPhone. Walked in without appointment with non functioning iPhone. They diagnosed it to be faulty SIM card, replaced it and I was out in 10 min with no extra charge!!! Awesome
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October 2023 by Felipe Gomez
I had problems getting my new phone functioning and Jesse from this Verizon store quickly understood the issue and got me on the right track. It’s nice to work with reps who know what they are doing. I’ll continue coming here for my Verizon needs. Thank you!
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October 2023 by Emiliano Arru
Not sure! Hours for make a contract; burocracy AND slow tecnology
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September 2023 by Nick DeVito
Tried to push into something we did not need and nor very helpful...recommended that we deal with online service...
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September 2023 by Elka
This store used to be helpful. There are a couple of people who know what they are doing. Maybe Verizon has made new rules. I paid extra to get help transferring my phone. But then the helpful person I was working with had to leave for a training and said he'd have someone else help me. I waited and asked for help, but I'm still not sure if I'm completely logged into my phone.
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September 2023 by Maximilian Ford
I had to start over with every customer service rep every day re- explaining. They charged me 500$ for a router I didn’t return. I never cancelled my service! It was on and being used in my house. I had a bundle 2 phones 1 iwatch I iPad Pro and home internet. I couldn’t even talk to anyone about my bill until I paid no calls would go through not even online. When I finally got through and they realized it was entirely their mistake they refused to give me my money back instead they gave me a credit for my bill in 2 months. My service has gotten cut off 2 more times because of this. I have never HATED a company until now. I truly hope for nothing but the worst for them and everyone that works for them.
