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February 2024 by Charles H.
Worst company I have encountered recently. I have posted past reviews of my struggles over the last two and a half months with unreliable cell service in 92131 area code. After months of customer support calls, four service tickets failures, and continuous failed customer service calls I have finally manage to leave Verizon! The our two other doctors successfully left a month ago and report no service issues on new service. I filed a FCC complaint which finally got some more attention and customer service action. However even the new customer service calls failed until today. Verizon wireless service is unstable causing me to NOT receive emergency calls and customer service is erratic 98% of time. My FCC written letter response supported my experience. I was finally able to port over new wireless carrier. After years of support for my offices Verizon seems to be in chaos and dysfunctional?
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February 2024 by Madison Trussell
I usually have no issue coming into the store to buy a new phone or related products and have been greeted by friendly workers.Today I went in and there was an older woman with brown hair working, never said hello to me or greeted me for the 15 minutes I was standing in the store. When I went to look at some of the iPhones, she yelled at me that they were locked down. I asked if she was busy and if I should go to a different store and she said sure. So that’s what I’ll do. Crazy rude attitude, especially when you’re a current customer and looking to buy a new phone.
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February 2024 by Madison T.
I've worked with the manager Sean before and I usually have no issue coming into the store to buy a new phone or related products and have been greeted by friendly workers. Today I went in and there was an older woman with brown hair working, never said hello to me or greeted me for the 15 minutes I was standing in the store. When I went to look at some of the iPhones, she yelled at me that they were locked down. I asked if she was busy and if I should go to a different store and she said sure. So that's what I'll do. Crazy rude attitude, especially when you're a current customer and looking to buy a new phone. Maybe she was upset about missing Super Bowl.
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January 2024 by Aurora Munoz
There are no words to explain how much this employee helps us. We got the best deal on new phone, new price, new service.
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January 2024 by Greg Chalmers
Did a switch from the T Co. To Verizon. But they did not check the phone after SIM card change. Having problems
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December 2023 by Jan B.
My post today is to let people know that this is not an actual Verizon store, it's a Victra authorized retailer for Verizon and I would not recommend coming here if you are changing providers and purchasing new phones. We signed a contract on March 26th, 2023, and the wrong promotion was applied to my phone number specifically, not once but twice. I was charged the full amount for my phone each month (28.00/mo.) instead of the contracted price of .28/mo until August 28th, (so 6 months) after paying the promotional fee up front to purchase the phone. Each time in went into this VIctra location, sometimes for an hour, they told me they fixed it but I would have to wait a couple of months for the system would update. It never updated and Sean, the store manager said he had no visibility to look further into my account to see if the "new promotion update" had taken place. Finally, in August I went to the real Verizon store at Sports Arena and begged for help since under normal circumstances they want you to work with the store you purchased the new service from. Jessie V., a manager there agreed to help me and reached out to the district manager to get the correct promo applied to my account and credit me the roughly $150 that was owed back to me from months of trying to resolve with the Victra store. Furthermore, they also charged me for 3 months of internet services that were also on a promotion to try 1 month free as long as the equipment was returned within the 1st month. Since we live in a canyon we couldn't get good reception for video conferencing, so I packed up the equipment and took it back to Victra, and Sean the store manager said I had to take it to Verizon directly as he wouldn't take it back. Verizon also did not want to take it back since I bought from Victra so I ended up having to take it to Fed X and got proof of delivery thank goodness. They finally stopped billing me after countless visits and phone calls, but I ended up having to meet the District Manager at the Victra store on Clairemont Drive to get that refund After 9 months of countless hours trying to get our money back we finally got credited on December 12th, 2023. My husband told me I should have just given up on it months ago, but it was the principal of the matter and rightly so they needed refund the approximate $250 of charges they owed us back. So the moral of the story is, go straight to a real Verizon store if you want to have recourse to an issue you might have. This was a terrible experience for me and I do not recommend this store for anything other than buying phone accessories.
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December 2023 by Kirstin D.
Jeremiah C., the sales associate at this location is dishonest about sales and promises to make a great deal for you but in reality he is worse than a used car salesman. The manager Ashley is a scoundrel too, she cheats the customer and backs up Jeremiah because all she cares about is sales not customer service. Jeremiah enticed me with the bundle deal he claimed they were providing as a holiday promotion. He said this bundle is a smoking deal and all we had to do was buy 3 phone accessories and get 2 for free. He also claimed that he would honor a military discount on top of the bundle pricing. I was surprised by this deal and could not resist. Little did I know, it was a classic scam. I did not have any reason to not trust him, he came off as friendly and even opened up about himself on a personal level. This act was a facade and he was quick to check us out and I did not think of checking the receipt. There were frustrated customers waiting to be served and he was the only employee there the day I came in. I felt bad for monopolizing his time since I asked a lot of questions regarding tech, phone plans, etc. My instinct told me to leave after the truth came out about this "Verizon" store actually being a Victra store, but against my better judgement, I trusted him and gave him the benefit of the doubt. When I got home and looked at the receipt, I found out that he upcharged everything and on top of that lied about the Set Up & Go fee being mandatory. Additionally, before leaving I confirmed with him about my trade in amount and I come to found out through Verizon he lied about the value and gave me a fraction of the trade in value I was promised on my Verizon upgrade plan! Not to mention, all of their phone accessories are marked up egregiously and they act like it is MSRP but the prices are higher than what the retailers are selling their products for directly on their websites. Avoid purchasing any phones or accessories from this store, go to the Verizon Corporate stores!! Victra and all of the employees here pose as Verizon Corporate stores just because they are registered resellers. Please avoid the mistake I made and do not trust what the sales associates tell you because all they truly care about is their commission. I came back the next day to get my price adjustment but they both claimed that they never said anything about a bundle deal and basically went back on everything Jeremiah told me. They claimed that I was the liar and gaslighted me. Jeremiah and Ashley are poor representatives of the Victra company and should be reprimanded for their dishonesty and utter lack of accountability and integrity. What goes around comes around and lying to vulnerable/trusting customers is straight up criminal. When something is too good to be true, remain cautious and examine carefully the charges, terms, conditions etc., even if you feel pressure to hurry or make a quick decision. Jeremiah and his accomplice, Ashley are walking examples of wolves in sheep's clothing.
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November 2023 by Leah Rivera
Omnia was so sweet and personable. She made the process quick and easy and made conversation while we waited for everything to download on the new phone. She made all the terms clear and concise and helped us in the best and quickest way possible! Definitely a stress-free and easy phone upgrade with Omnia!
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November 2023 by Lourelyn Diaz
Omnia was excellent. She gave my sis and I outstanding customer service. I appreciate her service so much. She’s very patient and helpful. 100% rec her.
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November 2023 by Erica Krystek
Jeremiah is amazing! He spent many hours helping to undo (and fix) what the generic Verizon customer service line (over the phone) had botched. Super grateful to him! Kind and professional.
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November 2023 by JULIE BASON
Dezi K. Was very knowledgeable and trustworthy. She explained all products and services clearly. Best cellular service I have ever had.
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October 2023 by Ruben Gonzalez
Jeremiah was awesome, very knowledgeable, personal and courteous. Will definitely see him for future purchases.
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October 2023 by h babette davis
I was very happy with my experience. Getting a new phone always takes time. I don’t think most people realize that. Mike, who helped me was excellent and knew his products and knew how the Verizon methods work.
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September 2023 by Sue Lecu
Nichika in the Clairemont, CA store was amazing. So helpful, patient and knowledgeable. We’ll be back to that store based on his exceptional customer service.
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September 2023 by Ryan Silver
Customer service at this store was quick, easy, and got all my needs met for my new iphone. Thank you Nichika!