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March 2024 by Evia T.
I'm a student at the highschool near this vons, I decided to get a chicken meal for lunch one time and I was nervous and lost since I had no idea how to get it (students have to purchase deli items differently), I went to the deli and asked the lady working their if I could have the chicken meal, she asked "how much (wings)" which I did not hear at all since she was wearing a mask and it was very loud around us, plus her accent mixed with the muffling from the mask made it very confusing. I politely asked her what she said, she repeated it a little louder, and I could tell from her tone she was irritated, but it was the same thing, I couldn't hear her at all. At this point I was just an awkward mess, I asked again and the lady dramatically pulls down her mask, gives me an eye roll, sighs and tells me AGAIN in a snarky tone. I'm sorry lady but it's not my fault I can't hear you in a crowded store full of other students. I finally got my chicken meal after a while and promptly never went back after that experience. Just because you work around kids all day, doesn't mean you are allowed to treat us like garbage, have some respect. And if you don't like working around those people then quit or just be polite, it's not hard.
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January 2024 by Golnaz H.
This was the most organized and beautiful store I have ever been to. It's huge and packed with groceries, super clean. As I entered the store one of the managers was at the front door and greeting customers as they entered the store. The store smells so fresh and if you just name anything, you will be able to find it there. Very convenient location as well. This will be the go-to location from now on.
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January 2024 by steven hill
Great deli! Night guy, Steve, he's excellent! Knowledgeable, friendly, quite handsome, worth the trip just to talk to him. His fried chicken is the best!!
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January 2024 by Golnaz H
This was the most organized and beautiful store I have ever been to. It's huge and packed with groceries, super clean. As I entered the store one of the managers was at the front door and greeting people. The store smells so fresh and if you just name anything, you will be able to find it there. Very convenient location as well. This will be the go-to location from now on.
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January 2024 by Billy TheBanned
Great sales here , also very friendly staff
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December 2023 by Alexandria R.
Thank you for being open Christmas Day! We weren't prepared and needed to find somewhere that we could grab a quick bite from. Mary was awesome she customized our sandwiches and made us feel taken care of! Not only was the service excellent but her sandwiches were so delicious! Thanks Mary for making our holiday special
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November 2023 by Elizabeth Groves
This place is clean, that's about the only reason for the one star. The set up of having to go back and forth through the outdoor walkway to continue your shopping is the most ridiculous thing I have ever seen. The side I went on with produce had zero self checkouts open at 10 am. I could have easier just left with my items while walking across to the other side of the walkway, which I'm sure happens more often than not. Went to the other side of the store to use self check out, and they have about 2 square feet for all the registers and their lines. Will not ever go back to this location. The setup is not smart, in my opinion whatsoever
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October 2023 by Leanz C.
Bad experience: I found a piece of hair in Mango Pico and immediately lost my appetite to eat the rest of the mango pico Uploaded photo for proof* $3.99 to waste Customer service on other days is a 4/5 though
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October 2023 by Icen Konty
Amazing!!!! Customer service from Mary....she is truly a champion.No matter what you need or ask for, she will help you until the checking out!I have been shopping at Vons for over 30 years on which I have meet few employees that are proud to help the consumers with joy.I have to say something about Mary since sha has retain my business with this particular store en Point Loma. If she wouldn't provide her service I most likely would of taken my business somewhere else (in the area).Few bad experiences at the deli in particular are the culprits of not only me leaving but, of at least 6-7 other friends/coworkers that I brought to do business here because of Mary!If the store/district or region manager sees this post, please acknowledge the message and do something to provide the same customer service across the board.Thank you!
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September 2023 by Joe Kl083
The Von's corporation needs to read the reviews on a daily basis and then bring these comments into their meetings and then discuss it in order to make the company better. Yesterday I was at the Vons at Liberty station there is a huge large patio between the two portions of Vons on the patio in the direct sun is hundreds and hundreds of bottles of water that they believe they are trying to sell to the public even though the water is boiling out in the sun. I told two of the employees hey I'm sure you know what's going on here but this is really toxic practice they said the direction is only coming from upper management that they want the water for the customers to be in direct sunlight for 7-8 hours a day.... Unbelievable.
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September 2023 by Lee Cruz
I tried to call Vons to let them know of their issues but they use people from the Philippines who don't understand what's going on in America, so I have to leave a comment here, I went into the Vons at Liberty station and noticed they have thousands of bottles of water that they're trying to sell to the public sitting out in direct sunlight. They also have hundreds of cans of cola etc sitting in the hot sun instead of putting these drinks out in the hot sun they should put; paper towels or toilet paper or Kleenex or foil or storage bags.. things that can't get ruined in the intense sunlight.
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September 2023 by Alicia Diederichs
It’s a strange market. It’s split by an open air corridor and they don’t have manned registers on both sides. I’ve been there twice and the self checkout wasn’t open on the side I was on, so I had to walk outside to the other side. It’s just kind of confusing, but otherwise a normal Vons.
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August 2023 by Laura-Marie A.
Liz, the clerk in the Deli is the worst. She saw that I was waiting for help, but didn't care. She left me standing there for several minutes while preparing HER lunch all a while ignoring me then just plain walked off for her break, she didn't utter a single word. She didn't offer to get anyone to help me, no one was working the counter..... I guess she was in a hurry, maybe her food was getting cold, who knows. Go to Ralphs on Nimitz, they offer much (WAY BETTER) customer service. Too bad, this is a beautiful, clean and well stocked Von's but the lack of interest or care for customers leaves nothing to the imagination....
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August 2023 by Gina L.
This review is specifically for the Supervisor Myyke. Totally unprofessional to his employees every time I come into this location. I normally use self checkout. Got back to my car and realized 5 items rang up full price on my receipt. I walked back in and explained it to the self checkout clerk she said no problem take it to register #3. Got to that register and supervisor Myyke had a huge melt down and couldn't understand the problem. I explained and he didn't want to hear it and said this is the price of the item I can't do anything about it?! and I said I understand but on the shelf and in the app they're on sale. So should I return and repurchase to get sale price? and he said I still don't understand what you're talking about with a total condescending attitude instead of even having someone verify the prices. I get it's busy there but there wasn't a line at all. He told me to stop talking and to just get out and leave. I was shaking. His hands were waving in the air too. Then he made some accusatory remark that he should've photocopied my receipt. For what sir? So ridiculous and totally unprofessional. The more I tried to remedy the more he lost his cool in front of other customers and employees as though he had a right to treat me that way. The prices were wrong regardless of what they rung up as and he could've double checked but would rather argue with me with his misogynist banter.
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July 2023 by Maureen H.
I've been coming to this Vons for 21 years. We moved Downtown and the grocery store down here just wasn't as good as the Vons in Liberty Station. The customer service here is the best! Thank you to the Director manager Maria who took care of a situation at her store in 10 minutes after I emailed her! Also, Arron in the wine department is also the best at customer service. You can call him and he will find what you need and set it aside for you!!!! Best Vons in San Diego!
