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March 2024 by Caleb K.
I'm from the South so this store reminds me some of being back home, the food is great, they have many options, the service is good always could be better!
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February 2024 by Lela
How do you run out of food in the hot deli section at 1 pm for the rest of the day?
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January 2024 by Brandon C.
This Vons used to have excellent staff. But it is now understaffed, and they are overworked, leading to unpleasant customer/employee interactions. This Vons is a major health hazard. The roof and ceiling appears to be compromised. There is mold within the drop ceiling, it is most visible above the freezer isles. These mold colonies produce billions of spores that contaminate all of the products in the store. Bringing these groceries or products home will bring the mold spores home too, contaminating your air. The tile floor in the freezer isle often has water underneath the tiles, making it a slippery and hazardous area at all times of the day. The owners of Stonecrest Plaza have the responsibility of maintaining the buildings leased here, and Vons has a responsibility to maintain their interior as well as maintaining staff moral. This issue has gone on for years without solution. I highly recommend avoiding this grocery store, in Stonecrest Plaza altogether.
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January 2024 by Sara Diaz
Very kind and welcoming employees
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January 2024 by Brian Perry
The store had everything I was looking for except hoisin sauce. They advertise a sale for Sumo Tangerines. I was going to buy them, however they looked to be over ripened so I passed. There was no checkout line which was great (11:45am).
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January 2024 by Janna Bright
I've tried several other Von s pharmacy's...no luck with good costomer service but this location is great! I've dealtwith Holly, Richard & Natalie who have all been so friendly, knowledgeable and professionable...they all rock. The phones are answered promptly, never had to wait in a line & they know what they are doing! Don't judge this location on the lousy service you get @ other Von s pharm locations!!
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January 2024 by Michelle G.
I've been doing pickup here the last couple of weeks when I know I can't get out of the car with a fussy toddler. Several times now, hot food from the deli has either been "forgotten" to be included in our groceries. Luckily my husband realized the main things we came for weren't in the back of our car & ran in for them. It sucks, the pickup was once incredibly reliable now every single order at least 5 things are forgotten although substitutions are approved & available. I'll be looking into other reliable options all over again for pickup.
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November 2023 by Kelly H.
It doesn't give me pleasure to give a business a 1-star review, however, this Vons location (Murphy Canyon) has been going downhill for years. It's Saturday afternoon around 3:30 pm...five days before Thanksgiving (which is the busiest grocery shopping week of the year) and this Vons location only has two lanes open with the Express Lane CLOSED. The lines were so long it reminded me of the early days of the pandemic. I waited 20 minutes in line even though I was only the fifth customer in line. When I finally reached the register, my cashier (whom I've had several times before) was not what I would call rude, but wasn't enthusiastic or happy. He was just going through the motions and you could tell he just doesn't enjoy his job. Sorry about that, but we customers pay for your salary and I just got off work myself and don't want an annoyed cashier to wait on me. Sure, everyone has a bad day now and then, but this guy's attitude is and has been one of indifference, impatience, and annoyance that he has to wait on customers. I then tell the young woman who's going to bag my groceries to put all the cold items together and keep all the non-perishable items separate because it's easier for me to unpack when I'm at home. I know she heard me because she was looking directly into my eyes when I made this request. So as I was ready to put my bags into my car, I noticed she had mixed all the groceries together. So I spent another eight minutes standing at the back of my car separating all my food. This Vons needs an entire overhaul including management. They need to hire a lot more employees and then send those employees to customer service classes. This location is also dirty, unorganized, and uninspiring. The only reason I have shopped here is because it's only a few minutes from my home. However, after today I'm going to make a change and start shopping at the Vons on Balboa/Genesee which is clean, organized, and has good customer service. It's out of my way, but it's worth it as I'm almost always disappointed when I shop at the Murphy Canyon location.
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November 2023 by Geoff Rezz
I absolutely love the bakery here at this Vons! Very fresh and delicious and the customer service is excellent. The girls are so friendly. I highly recommend this Vons Bakery.
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November 2023 by John H.
I've been coming here on & off for 4 years due to being the closest grocery store. It's clean, good selections, merchandised & stocked well. All the register employees have been good. I do think they're prices did creep before inflation, but they have some good sales. They need to take the management more seriously. The last two months have been difficult to get a hand cart. I asked and they claim people are stealing them walking out with groceries. I've been coming here for alcohol on Friday & Saturday nights at dinner time. This means everyone that's buying alcohol can only check out with the 2 cashiers working. Every time it's 12-15 customers waiting half way down the aisle. I can't fathom why they can't adapt other grocery stores policies of opening up other registers for a little bit to kill the lines. I think they lost all their hand carts from customers not wanting to wait in the absurd lines. I'd bet they'd lose less carts and stolen products if they managed the customers better.
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November 2023 by Rebbecca Hames
The Pharmacy is great!
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November 2023 by Rachel A.
Clean, organized, and stocked. I use the grocery pickup option a lot and I have never had an order be messed up.
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October 2023 by Robert Griego
Did not have any Beef Bologna here either. 3rd place I drove to in San Diego that was out of it!! What gives? is there some sort of bologna shortage??? It's literally the only thing I come to the market to buy. That and nasal spray. I had to settle for ham ? Please if you read this restock on Oscar Meyer beef bologna and then let me know. Once you do that, I will change my rating. Thank you! UPDATE: Thanks for restocking these, I was just so frustrated last night after driving all over town to find bologna. I now realize after some research that the reason is because of a supply chain issue with a certain chemical needed to make beef bologna. Thank you for adding this to your list of items. And hope to be back to buy some bologna in the future! Thanks
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October 2023 by Robi Siers
The wait times at this particular Vons are awful. Lines are 'out the door' including self-checkout. This Vons is never staffed properly. The other Vons stores in the area don't seem to be this bad. To make matters worse, the store is huge and many times they have maybe 2 checkouts open.
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October 2023 by Jeff Cooperhouse
Nice Vons location, clean, well-stocked, and good staff.